Deck 8: Service Delivery Planning

Question 1

An effective information and referral system might include which of the following components? ​

A)A social service directory, feedback log, and information gathered from staff training
B)The Mental Measurements Yearbook, Tests in Print, and catalogs from test publishers
C)The client's demographic information, notes from the initial interview, and contact information
D)The results from psychological tests, case notes from other professionals, and client's goals

Answer 1

A

Question 2

A statement that describes a state, a condition, or an intent is a(n): ​

A)objective.
B)assessment.
C)goal.
D)target.

Answer 2

C

Question 3

Potential sources of error in interviewing include which of the following?
I.The halo effect
II.General "standoutishness"
III.Cultural differences
IV.Health problems ​

A)I and III
B)I, II and III
C)II, III and IV
D)II and IV

Answer 3

B

Question 4

Before the service delivery phase of case management begins, it is important to revisit the assessment phase in order to:
I.review the relevant facts regarding the problems.
II.measure characteristics that pertain to behavior.
III.establish an information and referral system.
IV.examine all of the information that is available. ​

A)II, III and IV
B)I, II and III
C)II and III
D)I and IV

Question 5

An interaction between the case manager and the client that consists of specific questions asked in a designated order is a(n): ​

A)structured clinical interview.
B)assessment interview.
C)mental status exam.
D)case history interview.

Question 6

The extent to which test scores or measure are consistent or dependable is called: ​

A)validity.
B)reliability.
C)consistency.
D)dependability.

Question 7

Service objectives should:
I.specify a single key result to be accomplished.
II.be consistent with the available or anticipated resources.
III.use test profiles as graphic representations of results.
IV.measure the client's potential for learning new skills. ​

A)II, III and IV
B)I and III
C)I, III and IV
D)I and II

Question 8

The extent to which a test measures what it claims to measure is called: ​

A)validity.
B)reliability.
C)consistency.
D)dependability.

Question 9

When selecting tests, it is important to keep in mind the:
I.validity of the test.
II.reliability of the test.
III.length of the test.
IV.usability of the test. ​

A)I and IV
B)II, III and IV
C)II and III
D)I, II and IV

Question 10

After goals and objectives have been written and agreed upon, the case manager should: ​

A)synthesize available data.
B)provide feedback to agencies.
C)locate available services.
D)measure behavioral characteristics.

Question 11

In setting up an information and referral system, the first task of the case manager is: ​

A)to identify all agencies and available services.
B)to discover a single agency that can meet the client's needs.
C)to observe the client's thoughts, feelings, and behaviors.
D)to document case notes and reports of other professionals.

Question 12

A measurement device that provides an indication of an individual's potential for learning or acquiring skills is a(n): ​

A)achievement test.
B)intelligence test.
C)personality test.
D)aptitude test.

Question 13

Having written goals:
I.helps the case manager and client focus on what they are trying to accomplish.
II.is a critical step in plan development because service provision is tied to outcomes.
III.highlights the shared responsibility of the case manager and the client for the case. ​

A)II and III
B)I, II and III
C)I and II
D)I and III

Question 14

The most comprehensive type of interaction between a case manager and client is the: ​

A)structured clinical interview.
B)case history interview.
C)mental status exam.
D)computerized interview.

Question 15

After service plans have been developed, the two primary methods of collecting additional data are: ​

A)interviewing and referrals.
B)referrals and testing.
C)interviewing and testing.
D)observation and documentation.

Question 16

When developing a plan for services, the first task of the case manager is to: ​

A)identify who will be responsible for payment.
B)provide feedback to service delivery agencies.
C)synthesize all of the available data related to the client.
D)decide how additional information will be obtained.

Question 17

Sources of error during test administration may include which of the following?
I.Environmental factors
II.Test administrator's behavior
III.Test administration procedures
IV.The purpose of the test ​

A)I, II, III, and IV
B)I and III
C)II and IV
D)I, II and III

Question 18

Advantages of computer-assisted test administration include which of the following? ​

A)The test administrator does not have to be present
B)The client can take the test from his or her home
C)The validity of the test is automatically improved
D)The standardization of administration and scoring