Deck 6: Supporting Io Devices

Question 1

Sarah needs to connect to an interface port on an enterprise switch. Her laptop does not have the correct port. When she mentions this to her boss, he tells her that they have several older laptops in a closet and one of them should have a RS-232 connector for the enterprise switch.
What does the connector that Sarah needs look like?

A) A 15 pin three row D-shaped connector
B) A rectangle with a blue connection in the middle
C) A 6 pin round connector that is purple
D) A 9 pin two row D-shaped male connector

Answer 1

D

Question 2

Jose calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct user name and password. You ask him what type of computer he is using, and he tells you a laptop. 
What might be the problem with Jose's computer?

A) Keyboard is not working.
B) OS is corrupt.
C) Keyboard is in the wrong language.
D) Num Lock key is on.

Answer 2

D

Question 3

Roger purchased a new laptop computer and wants to connect it to a second monitor. The monitor has a DVI and HDMI connection on the back, but his laptop only has a Mini DisplayPort connection.
Which cable should Roger purchase?

A)
B)
C)
D)

Answer 3

D

Question 4

When Ron turns on his computer, he hears one beep. However, there is no image on the screen. The monitor indicator is not on.
What should Ron consider first when he troubleshoots this video issue?

A) Is video cable plugged in properly?
B) Is video card seated properly?
C) Are the brightness and contrast turned all the way down?
D) Is the monitor plugged in properly?

Question 5

Sherri has recently been injured. She is having a problem using her left hand and would like to use a stylus to move her mouse around the screen on her laptop computer.
What device can Sherri add to her system to allow a non-touch screen laptop to use a stylus to manipulate the screen?

A) Inverter
B) OLED
C) Touch screen
D) Digitizer

Question 6

Dylan called you because he purchased an external hard drive for his computer, and the connector on the cable is different from the cable he had previously seen. In the past, the cable was a USB connection on one end of the cable for the computer and a mini-USB connection for the hard drive. Dylan sent you a picture of the cable.
What type of cable is Dylan using?

A) USB 3.1
B) Lightning
C) USB C
D) Thunderbolt

Question 7

Shivam has a broken laptop screen and needs to replace the screen. While doing research to find a new screen, he discovers that the laptop screen he is replacing does not have a backlight.
What kind of screen does Shivam need to order for his laptop?

A) Touch screen
B) CRT
C) LED
D) OLED

Question 8

Eric has asked you to help him build a new gaming computer so that he can play the newest games available. He also wants the computer to be VR-compatible. He has already purchased a high definition sound card, a new multi-core processor, an SSD hard drive, and 16GB of RAM.
What is missing from Eric's game design build?

A) Wireless network card
B) Joystick port
C) New monitor
D) Video card

Question 9

Sandy is replacing her broken laptop LCD screen with a new screen. During disassembly, she notices two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop.
What will happen if Sandy breaks one of these cables?

A) The laptop LCD screen will not have power.
B) The laptop webcam will not function.
C) She will not be able to connect to Wi-Fi with the laptop.
D) The laptop sound will not work.

Question 10

Terry is having a problem with his computer screen. He said the screen looks distorted. When you go to check his monitor, you notice that the icons on the desktop appear to be tall and skinny.
What is the common cause of this problem?

A) Font size has been set too high.
B) Computer's resolution has been set too low.
C) Refresh rate of the video card is out of sync with the monitor's refresh rate.
D) ClearType setting is enabled.

Question 11

Danelle wants to use a stylus on her laptop but does not have a touch screen. She needs the stylus to help her create designs for her landscape business. She does not want to purchase a new laptop.
Is there any way for Danelle to use her current laptop with a stylus?

A) She can add a digitizer over the screen on her laptop.
B) She can replace her current laptop screen with a touch screen.
C) She can use a stylus on her current laptop.
D) She will not be able to use her current laptop and will need to purchase a new laptop.

Question 12

Your mother likes to draw. She has been scanning her drawings and putting them on her computer but would like a way to draw and edit the pictures on the computer.
What peripheral type would you recommend for your mother?

A) Webcam
B) Touchpad
C) VR headset
D) Graphics tablet

Question 13

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine.
What caused the screen to be very dim?

A) Input connector on the monitor is faulty.
B) Monitor's power connector.
C) Monitor backlighting.
D) Monitor has Power Save mode enabled.

Question 14

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive. 
Which connection type should Bayley use to get the fastest connection possible?

A) USB 3.0
B) eSATA v2
C) Lightning connection
D) Thunderbolt 3

Question 15

Jimmy is running out of desk space. He keeps three computers on his desk. The three computers can't be moved, and they need to be running at the same time. Currently Jimmy has three mice, keyboards, and monitors running on his desk.
What can Jimmy do to free up space on his desk?

A) Use a KVM switch.
B) Purchase a touch screen monitor.
C) Purchase a touchpad mouse.
D) Use dual monitors.

Question 16

Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable connected that appear to go into the screen bezel.
What is the function of the two wires?

A) Wi-Fi antenna
B) Video cable
C) Sound cord for the sound port
D) Webcam connector

Question 17

Reggie has hired you to design a home network. The home network will share a printer but will mainly be used to stream movies to two different rooms.
What kind of storage should you recommend to Reggie for this type of network?

A) Network-attached storage
B) SSD hard drive
C) Magnetic hard drive
D) Cloud storage

Question 18

This is a picture of a monitor that has a horizontally torn image.
What is the most common cause of a monitor showing horizontally torn images on the screen?

A) Video cable not properly seated.
B) Refresh rate out of specification.
C) Not enough video memory.
D) GPU on video card overheating.

Question 19

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop.
What is the most likely slot connection you will use to install a new video card in your laptop?

A) USB
B) Mini PCIe
C) ExpressCard slot
D) CardBus slot

Question 20

David has a laptop that is having a problem with the video system. You believe the problem might be the backlight. During your research, you discover that the laptop does not have a backlight. 
What type of screen is on David's new laptop?

A) LED
B) OLED
C) CRT
D) Plasma

Question 21

Nick is working on a new graphic for one of his company's clients and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick can't seem to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine.
What will help Nick see on the screen the color that he is printing?

A) Adjust the resolution.
B) Calibrate the display color.
C) Adjust the refresh rate.
D) Update the video card drivers.

Question 22

Jordan has been asked to help his company find a way to allow all the workers to log on to computers securely but without using a user name and password. The CIO wants everyone use face recognition software.
What peripheral will be needed on each computer to allow the workers to log on using face recognition software?

A) Fingerprint reader
B) Face recognition reader
C) Camera or webcam
D) Optical drive

Question 23

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again.
What might be the problem with Damion's computer? (Select all that apply.)

A) Version of DirectX is out of date.
B) Windows is not compatible with the game.
C) Video card device drives need to be updated.
D) Game is not compatible with video card.

Question 24

When you are ordering a standard thick client computer for a normal business user, what should you check before ordering the computer?

A) Amount of RAM.
B) Meet requirements for the OS.
C) Speed of CPU.
D) Amount of storage available.

Question 25

Henry uses a laptop and has noticed that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs. Henry has tried not to touch the touchpad on his laptop, but the problem still occurs.
What can Henry do to remedy this problem?

A) He can connect a touch screen monitor.
B) He can attach a USB mouse.
C) He can turn off the touchpad in Windows.
D) He can put a sheet of paper over the touchpad.

Question 26

You are using a new LCD monitor and notice that the icons and images look distorted or elongated.
What video setting can you use to fix this problem?

A) Adjust font size
B) Resolution
C) Refresh rate
D) ClearType

Question 27

Stephen has an older monitor that he uses for presentations. Recently, Stephen has noticed that a spot on the monitor that does not change when he shows his presentations. The spot does not display the colors and stays dark when the screen is white.
What might be the problem with Stephen's video issue?

A) Dead pixel.
B) Video card overheating.
C) Video drivers are out of date.
D) Monitor's inverter is failing.

Question 28

You are installing a webcam in the screen bezel of your laptop. Prior to disassembling the laptop, what other devices in the screen bezel should you be aware of? (Select all that apply.)

A) Microphone
B) Inverter
C) Touchpad
D) WI-FI antenna

Question 29

Cathy is planning to purchase a new audio and video editing workstation to make work videos.
What types of components will Cathy need to order to build her computer? (Select all that apply.)

A) High-end video card
B) Two 4TB SATA 3 Drives
C) 16GB of DDR 4 RAM
D) High-end sound card
E) Blu-ray burner

Question 30

You have been asked to assist a retail company. It sells clothing and would like to have a Point of Sale computer installed to help with inventory control and to allow customers to check out faster.
What peripheral will you recommend to them to help them keep track of inventory and check customers out faster?

A) Barcode reader
B) Signature pad
C) Smart card reader
D) KVM

Question 31

Heather's computer display is having a problem in which the desktop seems to be shifting. She has sent you a picture of the problem.
What could be causing this problem on Heather's monitor?

A) Video cable not properly seated.
B) Refresh rate out of specification.
C) Not enough video memory.
D) GPU on video card overheating.

Question 32

Henry's laptop computer was stepped on yesterday, and the touchpad no longer works. The keyboard works fine.
What can Henry do to use a mouse with his laptop?

A) He can use the keyboard arrow keys.
B) He can connect a touch screen monitor.
C) He can attach a USB mouse.
D) He will not be able to use a mouse on his laptop.