Question 1

It is always a good idea to suggest to your supervisor changes that might improve procedures or make operations more efficient.

Accepted Answer

While suggesting improvements can be valuable, it's important to consider the timing, the company culture, and how receptive your supervisor is to feedback. Not all environments are open to change, and unsolicited advice can sometimes be perceived negatively.

Question 2

The attitude you have is as important as the skills you have for being successful on the job.

Accepted Answer

A positive attitude can significantly enhance job performance and opportunities for success because it fosters a productive work environment, encourages teamwork, and helps in overcoming challenges, making it as crucial as having the necessary skills.

Question 3

People often judge others by how they look.

Accepted Answer

People frequently form impressions and judgments about others based on their physical appearance, which can influence their attitudes and interactions with those individuals.

Question 4

Being well-groomed means:&#10;A) using a lot of makeup.&#10;B) using strong cologne.&#10;C) wearing simple, professional shoes.&#10;D) All the above

Accepted Answer

Being well-groomed refers to maintaining a neat and clean appearance, which often includes wearing simple, professional shoes. It does not necessarily mean using a lot of makeup or strong cologne, as these can be subjective and depend on personal preference and the occasion.

Question 5

Your appearance, dress, speech, writing, and conduct all have an impact on how professional you appear.

Accepted Answer

These elements contribute to the overall impression you make on others and can influence perceptions of your professionalism in the workplace or in professional settings.

Question 6

When a change is occurring at your workplace that you do not like, you should work against the change.

Accepted Answer

Adapting to change, providing constructive feedback, and seeking to understand the reasons behind the change are more productive approaches than working against it.

Question 7

Since social networking sites have privacy settings, it is safe to assume that the images you post will not be seen by future employers.

Accepted Answer

Privacy settings can reduce but not eliminate the risk of unwanted viewers, including future employers, seeing your posts. Additionally, shared content can be screenshotted or redistributed by others.

Question 8

Most people are naturally self-confident.

Accepted Answer

Self-confidence is often developed over time through experiences, achievements, and overcoming challenges, rather than being an innate trait in most people.

Question 9

There is a difference between thinking critically and being critical.

Accepted Answer

Thinking critically involves analyzing and evaluating an issue or argument based on evidence and reasoning, while being critical often implies a negative or judgmental attitude without necessarily engaging in thorough analysis.

Question 10

Typically, tank tops are considered appropriate attire at work.

Accepted Answer

Tank tops are generally considered too casual for most professional work environments and may violate dress codes that require more formal or business casual attire.

Question 11

An example of positive self-talk is:&#10;A) &#34;Joan is one of our best admins.&#34;&#10;B) &#34;I know I can do a good job on this presentation.&#34;&#10;C) &#34;You handled the travel arrangements very efficiently.&#34;&#10;D) &#34;There's no way I can meet that deadline.&#34;

Accepted Answer

The answer of An example of positive self-talk is:&#10;A) &#34;Joan...

Question 12

Which answer represents the correct order for the problem-solving steps presented in the chapter?&#10;A) 2, 4, 6, 1, 5, 4&#10;B) 5, 3, 1, 6, 2, 4&#10;C) 4, 2, 1, 3, 6, 5&#10;D) 1, 2, 3, 4, 5, 6

Accepted Answer

The answer of Which answer represents the correct order for...

Question 13

If your organization does not offer formal feedback, you should regularly ask your supervisors and coworkers how you can improve your performance.

Accepted Answer

The answer of If your organization does not offer formal...

Question 14

You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle.

Accepted Answer

The answer of You should always try to solve problems...

Question 15

Small successes build your self-confidence.

Accepted Answer

The answer of Small successes build your self-confidence....

Question 16

A critical thinker:&#10;A) distinguishes between fact and opinion.&#10;B) recognizes bias.&#10;C) supports opinions with evidence.&#10;D) All the above

Accepted Answer

The answer of A critical thinker:&#10;A) distinguishes between fact and...

Question 17

Professionals realize that making mistakes at work is not acceptable.

Accepted Answer

The answer of Professionals realize that making mistakes at work...

Question 18

The information and images you post on social networking sites can affect your employment opportunities and your coworkers' perceptions of you.

Accepted Answer

The answer of The information and images you post on...

Question 19

How you express yourself influences the confidence others have in you.

Accepted Answer

The answer of How you express yourself influences the confidence...

Question 20

Decision-Making Steps&#10;1) Determine strategies to overcome the barriers.&#10;2) Choose the best strategy.&#10;3) Decide what your goal is.&#10;4) Evaluate the costs, benefits, and consequences of each strategy.&#10;5) Identify barriers to meeting the goal.&#10;Which answer represents the correct order for the decision-making steps presented in the chapter?&#10;A) 1, 3, 4, 2, 5&#10;B) 2, 1, 4, 3, 5&#10;C) 3, 5, 1, 4, 2&#10;D) 4, 3, 1, 2, 5

Accepted Answer

The answer of Decision-Making Steps&#10;1) Determine strategies to overcome the...

Question 21

Match between columns&#10;                        Premises: Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Examples of these are the CPS, the CAP, and the ALS.&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Belief in yourself and your abilities&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Honest and constructive information from an employer about how well you are doing your job and how you might improve your performance&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;Accepted professional behavior in the workplace and at business functions&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;An inner drive to work hard and well&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;The running commentary that people keep up all the time inside their heads&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;A person who is responsible for recruiting, screening, hiring, orienting, and training employees&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;Breaking problems or questions down into small parts and examining them to find solutions or reach conclusions&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;An employee who looks, speaks, writes, and behaves in a manner that reflects well on the employer and on the employee&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting&#10;Rules and customs that guide polite behavior in a particular setting

Accepted Answer

The Answer of etiquette and feedback and credentials and professional is...

Question 22

An appropriate way to address an unscheduled visitor is:&#10;A) &#34;What do you want?&#34;&#10;B) &#34;How can I help you?&#34;&#10;C) Both A and B&#10;D) Neither A nor B

Accepted Answer

The answer of An appropriate way to address an unscheduled...

Question 23

Attire that is inappropriate for work includes:&#10;A) T-shirts.&#10;B) shirts or blouses with words on them.&#10;C) sweatshirts and sweatpants.&#10;D) All the above

Accepted Answer

The answer of Attire that is inappropriate for work includes:&#10;A)...

Question 24

Introducing Yourself 1. Shake hands.&#10;2) Smile and establish eye contact.&#10;3) Repeat the person's name.&#10;4) Greet the person and state your name and position.&#10;Which answer represents the correct order for the steps to follow when you introduce yourself?&#10;A) 4, 2, 3, 1&#10;B) 2, 4, 1, 3&#10;C) 1, 2, 3, 4&#10;D) 3, 1, 2, 4

Accepted Answer

The answer of Introducing Yourself 1. Shake hands.&#10;2) Smile and...

Question 25

A professional appearance means:&#10;A) having long, manicured fingernails.&#10;B) dressing casually.&#10;C) wearing piercings for facial jewelry.&#10;D) wearing inconspicuous clothing.

Accepted Answer

The answer of A professional appearance means:&#10;A) having long, manicured...

Question 26

Which of the following is a professional organization for administrative professionals?&#10;A) NALS&#10;B) IVAA&#10;C) AHCAA&#10;D) All the above

Accepted Answer

The answer of Which of the following is a professional...

Question 27

Administrative assistants rarely:&#10;A) welcome, orient, and train new employees.&#10;B) explain office policies and procedures to new employees.&#10;C) recruit and screen employees.&#10;D) keep track of time cards and use of benefits.

Accepted Answer

The answer of Administrative assistants rarely:&#10;A) welcome, orient, and train...

Question 28

Being Introduced to Others&#10;1) Say hello, repeating the other person's name so you will remember it.&#10;2) Stand up.&#10;3) Smile and establish eye contact.&#10;4) Exchange a few words with the person.&#10;5) Shake hands firmly, not with a crushing grip and not with a limp grip.&#10;Which answer represents the correct order for the steps to follow when you are being introduced to others?&#10;A) 1, 2, 3, 4, 5&#10;B) 3, 5, 2, 5, 1&#10;C) 2, 3, 5, 1, 4&#10;D) 5, 2, 1, 4, 3

Accepted Answer

The answer of Being Introduced to Others&#10;1) Say hello, repeating...

Question 29

An example of poor table etiquette is:&#10;A) laying your knife and fork diagonally across your plate after you have finished eating.&#10;B) ordering the most expensive meal on the menu.&#10;C) using the bread plate on your left and the beverage glasses on your right.&#10;D) ordering dishes that are easy to eat.

Accepted Answer

The answer of An example of poor table etiquette is:&#10;A)...

Question 30

If you want to thank someone (who you have just met professionally) for his or her assistance, the best choice is to send a:&#10;A) quick email.&#10;B) formal keyed letter of thanks.&#10;C) handwritten note.&#10;D) text message.

Accepted Answer

The answer of If you want to thank someone (who...

Question 31

An example of poor table etiquette is:&#10;A) putting a utensil you are using on the table.&#10;B) putting your cell phone on silent.&#10;C) breaking a roll in half or into smaller pieces before eating it.&#10;D) placing your napkin on the table when your host signals the end of the meal.

Accepted Answer

The answer of An example of poor table etiquette is:&#10;A)...

Deck 2: Becoming a Professional