Deck 5: The Human Services Worker

Question 1

There are various approaches to problem solving used by human services. Some elements common to most approaches may include:

A) developing alternatives.
B) setting goals.
C) solving the problem for the client.
D) developing alternatives and setting goals.
E) developing alternatives and solving the problem for the client.

Answer 1

D

Question 2

A major goal of problem solving with a client is to:

A) fix the problem(s) for the client.
B) teach the problem solving process.
C) tell the client he/she must solve their own problems.
D) ignore pleas for help.
E) none of these.

Answer 2

B

Question 3

According to the text, self-disclosure is not a part of the concept of genuineness.

Answer 3

False

Question 4

The psychoanalytically oriented worker would be much quicker to notice and emphasize the earlier life experience of the client than the behaviorally oriented worker.

Question 5

Which one of the following group leadership skills is related to establishing a clear set of group rules?

A) Appraising/evaluating
B) Establishing goals
C) Promoting interaction
D) Establishing norms

Question 6

Much of the research in the field of crisis intervention has indicated that crisis can be classified into two major types which include:

A) functional and organic.
B) developmental and situational.
C) psychological and organic.
D) cognitive and emotional.

Question 7

Objectivity emphasizes verifiable aspects of an event without distortion by personal feelings.

Question 8

Behavior therapy is based upon bringing unconscious material to the conscious to strengthen the ego.

Question 9

The therapist who practices classical psychoanalysis seeks to maintain:

A) a sense of neutrality and objectivity with the client.
B) a schedule of predetermined client goals.
C) an anonymous stance with the client sometimes referred to as the blank-screen approach.
D) both a sense of neutrality and objectivity, and an anonymous stance with the client sometimes referred to as the blank-screen approach.
E) none of these.

Question 10

Which one of the following functional roles performed by human services workers is most closely related to working directly in the client's environment?

A) Coordinating services
B) Community outreach
C) Client advocacy
D) Providing information

Question 11

The humanistic approach to therapy:

A) places a great deal of emphasis on the client-therapist relationship as a catalyst for personality change.
B) is a direct, active problem-solving approach.
C) is based upon developing a transference relationship with the client.
D) is a direct, active problem-solving approach and is based upon developing a transference relationship with the client.
E) none of these.

Question 12

The concept of voluntary services generally embraces which of the following guidelines? A) The client decides that some form of help is needed and he/she contracts with the service provider for such help.
B) The client is a part of creating the objectives and goals of his/her treatment.
C) The decision to terminate treatment is determined by someone other than the actual client.
D) Voluntary services can be mandated by a court order.
E) The client both decides that some form of help is needed and contracts with the service provider for such help, and is a part of creating the objectives and goals of his/her treatment.
F) None of these.

Question 13

Professional Codes of Ethics:

A) define the range of responsibilities for individuals.
B) clarify various common issues of major concerns within a particular field.
C) help to prevent internal bickering.
D) all of these.
E) none of these.

Question 14

Behavior therapy is a direct, active, and specific problem-solving approach to treatment.

Question 15

A genuine and empathetic concern for the client guarantees that the worker will be objective.

Question 16

Which of the following are considered to be group leadership skills?

A) Establishing goals
B) Intervening
C) Promoting interaction
D) All of these
E) None of these

Question 17

When the helper pleads the client's case before human services agencies, this is called:

A) case coordinating.
B) client advocacy.
C) consulting.
D) counseling.
E) therapy.

Question 18

Psychoanalytic theory is based upon the client's current life situation rather than on helping clients come to terms with their personal past.

Question 19

There are a variety of theories, techniques, and principles available for effective interviewing. Elements common to most of these strategies include which of the following:

A) nonjudgmental attitude.
B) rapport building.
C) confidentiality.
D) all of these.
E) none of these.

Question 20

The degree to which the helper can express true feelings is referred to as:

A) confrontation.
B) genuineness.
C) objectivity.
D) clarifying.

Question 21

Physical space, life experience, background, and prior training all have a strong impact on the helping relationship.

Question 22

The right to due process is only valid when a court order is issued.

Question 23

The legal system has little impact upon the provision of human services.

Question 24

Recent law now stipulates that clients have the right to refuse services.

Question 25

Paraphrasing, highlighting, and summarizing are part of the skill of clarifying.

Question 26

Confrontation always focuses on the negative aspects of the client's behavior.

Question 27

Interviews are usually considered to be face-to-face interactions that have a planned purpose, structure, and goals.

Question 28

The law cannot change or override the values of a professional code of ethics.

Question 29

There are difficulties with the enforcement of professional codes.

Question 30

Selective perception is an important listening skill.

Question 31

Most people agree that there is one primary model of crisis intervention that can be utilized in all crisis situations.

Question 32

The development of professional codes of ethics involves the concept of "moral correctness."

Question 33

Objectivity by itself is probably not enough to develop a good working relationship with a client.

Question 34

The state can intervene in the lives of those considered unable to handle their own affairs and who might present a problem to society.

Question 35

Crisis intervention is a helping process that occurs at a much faster pace than other treatment modalities.

Question 36

The primary goal of crisis intervention is problem management, not problem resolution.

Question 37

One limitation of any professional code of ethics is that certain issues cannot be suitably covered within the context of a code.

Question 38

The concept of "least restrictive alternative" refers to a set of values that are a part of the American Psychiatric Association rules of conduct.

Question 39

All professions within the human services field adhere to a single code of ethics.

Question 40

Stress is often viewed as the key element in crisis development.

Question 41

Culture controls our lives and defines reality for each of us, with or without our permission and/or intentional awareness.

Question 42

How are human services workers involved in the community? Why do you think that community involvement is important?

Question 43

How do helping relationships differ between the psychoanalytic and humanistic approaches. Give an example when the psychoanalytic approach is likely to be more appropriate. Give an example when the humanistic approach is likely to be more appropriate.

Question 44

"Burnout" is job-related anxiety and fatigue and a reaction to chronic stress on the job.

Question 45

Name and define three basic helping skills needed when working with clients. Why are these skills needed?

Question 46

Why do fields such as human services develop professional codes of ethics?

Question 47

Promoting interaction, intervening, and establishing norms are some examples of group leadership skills.

Question 48

As defined in the text, a family with problems is not considered to be a group.

Question 49

Group leaders share many traits with orchestra conductors.

Question 50

As a group leader, establishing a set of group rules at the beginning always creates bickering and antagonism among the group members and should be avoided.

Question 51

To be effective, human services workers must fully understand their own values and respect the clients' right to have different values.

Question 52

One of the basic beliefs of human services is that fundamental change must come from within.

Question 53

Human services workers who perform outreach activities can generally be found working directly in the client's environment.

Question 54

In a group with a low level of functioning, the goals are usually set by the leader.