Deck 1: The Office Environment

Question 1

Organizations that seek to provide services and not to make a profit are

A) not-for-profit entities
B) government units
C) businesses
D) both A and B

Answer 1

D

Question 2

A business owned by one individual is a sole proprietorship.

Answer 2

True

Question 3

An office is a place in which the affairs of an individual, a business, or an organization are carried out.

Answer 3

True

Question 4

An organization's communications network that is meant for use by its employees or members is called

A) the Internet
B) an intranet
C) an extranet
D) a mobile office

Question 5

Maintaining calendars is an example of

A) creating or analyzing information
B) searching for information
C) communicating information
D) managing information

Question 6

An organization chart shows the structure of a company.

Question 7

A cooperative worker is willing to participate in what needs to be done to achieve a goal.

Question 8

The board of directors oversees the day-to-day operations of a company.

Question 9

Editing and proofreading are examples of managing information, a key office activity.

Question 10

An office that moves from place to place as needed on a daily or weekly basis is called a traditional office.

Question 11

Nonterritorial workspaces are workspaces that are assigned permanently to particular employees.

Question 12

Because technology is changing, office workers may expect their responsibilities and the way they work to

A) remain basically the same in the future
B) change markedly from time to time
C) require little or no new learning
D) both A and C

Question 13

All three major types of organizations (businesses, not-for-profit entities, and government units) have the same overall goals.

Question 14

Government units seek to make a profit.

Question 15

A virtual office is

A) permanent and located where the company does business
B) a space within a person's home organized for the efficient performance of office tasks
C) the capability to perform work activities away from a traditional office setting
D) all the above

Question 16

Internal customers are people inside your organization who use products or services you provide.

Question 17

Customer focus is paying attention to fulfilling the needs and wants of customers.

Question 18

As an office professional, it is not likely that you will be expected to work in teams with others.

Question 19

Assigning temporary office workspace to workers as needed is called telecommuting.

Question 20

A space within a person's home that is organized for the efficient performance of office tasks is referred to as a mobile office.

Question 21

Increasingly, American companies

A) have fewer layers of middle management
B) have more layers of middle management
C) discourage workers from making decisions without review by a higher-level manager
D) none of the above

Question 22

An effective customer service strategy is

A) giving customers limited information about an issue
B) ignoring customer input
C) assuming solutions to a problem have been effective
D) showing respect for customers

Question 23

Information consists of

A) unorganized data or facts
B) data or facts that have been organized into a meaningful form
C) only facts that a worker has personally verified
D) none of the above

Question 25

When you make a mistake at work

A) accept responsibility for the error as soon as you realize it was made
B) take steps to place blame for the mistake on a coworker
C) pretend you do not know about the mistake
D) quietly correct the mistake but do not admit that you made the mistake

Question 26

When workers are allowed to make some decisions without review by managers it is called

A) employee decision making
B) teamwork
C) employee empowerment
D) risk taking

Question 27

Virtual assistants

A) require an on-site office space
B) are usually full-time salaried employees
C) are usually paid only for their work or the projects they complete
D) both A and C

Question 28

Persons who direct the daily activities of a company are called

A) senior management
B) middle management
C) departmental employees
D) the board of directors

Question 29

A professional worker is

A) cooperative and flexible
B) not concerned about helping others complete projects
C) loyal to the company
D) both A and C

Question 30

Using reference manuals and books is an example of

A) analyzing information
B) processing information
C) searching for information
D) communicating information

Question 31

To work effectively in a team

A) define the tasks or duties of each team member
B) identify how success will be measured
C) do not waste time setting goals for the team
D) both A and B

Question 32

People or organizations outside your company that buy or use your products or services are

A) internal customers
B) external customers
C) vendors
D) none of the above

Question 33

Making decisions and recommendations based on information studied is an example of

A) searching for information
B) analyzing information
C) communicating information
D) managing information

Question 34

Communicating information is a key office activity that includes

A) entering data into databases
B) maintaining calendars
C) delivering oral presentations
D) all the above