Deck 2: Office Competencies

Question 1

Knowledge of records management principles and basic filing rules is a basic skill for workers who perform

A) word processing activities
B) desktop publishing activities
C) data processing activities
D) information management and transmission activities

Answer 1

D

Question 2

Some companies have developed standards of conduct, called codes of ethics, for their employees.

Answer 2

True

Question 3

The term work/life balance is commonly used to describe the need workers have to balance work with other aspects of life.

Answer 3

True

Question 4

In the United States, projections to 2024 are for total jobs to

A) increase about 14 percent
B) increase about 10 percent
C) decrease about 6.5 percent
D) decrease about 3 percent

Question 5

Many persons entering the workforce are expected to have basic office skills or competencies.

Question 6

Data processing and word processing require different activities and skills that do not overlap.

Question 7

Issues such as quality management, customer satisfaction, and teamwork do not affect how successful an organization is in achieving its goals.

Question 8

Many U.S. companies do business in the global marketplace, selling goods or services in countries around the world.

Question 9

Organizing, maintaining, and accessing records or data is

A) total quality management
B) information management
C) word processing
D) desktop publishing

Question 10

The ability to establish priorities is an important skill for general managing and communicating.

Question 11

Word processing is the collecting, organizing, analyzing, and summarizing of data, generally in numeric form.

Question 12

Desktop publishing is closely related to word processing and requires many of the same skills.

Question 13

Proficiency with a spreadsheet program is needed by workers who perform

A) word processing activities
B) desktop publishing activities
C) data processing activities
D) none of the above

Question 14

In most companies, office employees work alone, and teamwork skills are not needed by office employees.

Question 15

Employers expect workers to be reliable and to cooperate with others in achieving company goals.

Question 16

To the year 2024, office and administrative support jobs are expected to increase at a higher rate than total jobs.

Question 17

A very limited range of workers needs information management and transmission skills.

Question 18

Workers who need word processing skills are

A) office support personnel
B) managers
C) engineers
D) all the above

Question 19

E-commerce is business conducted electronically, as in buying and selling on the World Wide Web.

Question 20

Continuous improvement and total quality management are primarily undertaken by the managers of a company with little involvement by other employees.

Question 21

An employee who is dependable and trustworthy exhibits

A) reliability
B) productivity
C) cooperativeness
D) independence in learning

Question 22

An employee can exhibit independence in learning by

A) reading current articles
B) participating in professional organizations
C) attending formal education or training programs
D) all the above

Question 24

Establishing and maintaining high standards in how work is done is

A) total quality management
B) information management
C) employee productivity
D) initiative

Question 25

A barrier to productivity is

A) keeping an organized workstation
B) setting appropriate priorities
C) chatting with coworkers
D) completing one task at a time

Question 26

The area of general managing and communicating involves

A) managing time effectively
B) setting up schedules
C) almost no interaction with other employees
D) both A and B

Question 27

Employees can continue to learn through

A) reading current magazine and journal articles
B) attending conferences
C) observing others at work
D) all of the above

Question 28

A U.S. government publication that discusses the major occupations in the country is

A) The Jobs Guide
B) Jobs Review
C) The Occupational Outlook Handbook
D) none of the above

Question 29

To work effectively in a team, employees

A) should not worry about obstacles to achieving the team's goals
B) need not consider how the success of the team will be measured
C) should set clear goals for the team
D) should avoid considering the strengths of individuals because all work will be done as a team

Question 30

When employees work 10 hours a day for four days a week it is called

A) flextime
B) a compressed workweek
C) job sharing
D) telecommuting

Question 31

An individual who can see beyond the moment and understand the consequences of choices is

A) mature
B) diverse
C) responsible
D) productive

Question 32

Being alert at all times to ways of working more productively is

A) total quality management
B) information management
C) continuous improvement
D) lifelong learning

Question 33

In many companies, customer service is

A) not important
B) a key focus
C) evaluated using customer surveys
D) both B and C

Question 34

Combining the efforts of two or more people to accomplish a task or achieve a goal is

A) total quality management
B) teamwork
C) continuous improvement
D) ongoing learning

Question 35

An employee who is guilty of violating the company's code of ethics may

A) be subject to disciplinary action
B) be dismissed immediately if the violation is very serious
C) cause harm to the company's reputation
D) all the above

Question 36

Moving into the global marketplace means that

A) fewer U.S. employees are traveling to other countries
B) all company personnel must be sensitive to variations in cultures as they communicate with people of other countries
C) traveling executives do not have to worry about varying time zones
D) both A and C