Deck 8: Orientation and Training

Question 1

In today's service-based economy, a company's most important assets are often

A)cash.
B)plant facilities.
C)office premises.
D)highly knowledgeable workers.
E)machinery.

Answer 1

D

Question 2

Any of the following may be problems with an orientation program except

A)little or no orientation is provided.
B)new employees are inundated with forms to fill out.
C)the immediate supervisor provides only a few details at a time.
D)orientation provided by the HR department is too broad to be meaningful.
E)too much information is provided in a short time.

Answer 2

C

Question 3

You have just been hired as the director of human resources at a sportswear retailer.The employee handbook states that "all employees will have the benefits listed in the handbook for as long as they are employed with the company."In revising the contents of the employee handbook, it is an important component of your role to be aware of which o f the following?

A)employee handbooks should not form part of the orientation process
B)it should not be a job requirement that employees review the handbook
C)in employee dismissal situations courts rarely review handbooks
D)courts have found certain terms in employee handbooks to constitute terms of the employment contract and, therefore, the company is at legal risk if it decides to alter the benefits package in the future
E)it is a best practice to keep benefits static over time

Answer 3

D

Question 4

An important key to successful executive integration is

A)norms of the organization must be understood before the first day of work.
B)the realization that executives rarely experience reality shock.
C)to let executives integrate on their own initiative.
D)stressing the importance of listening as well as demonstrating competency.
E)stressing the importance of listening as well as demonstrating competency and identifying position specifications.

Question 5

Targus, an engineering consulting company based in Vancouver, Canada, has opened new offices in Hong Kong and Singapore.Targus wishes to hire Asian-born staff for these new offices and would also like to increase the percentage of aboriginal persons it hires as engineering consultants in British Columbia and Saskatchewan.Given this shift in hiring practices, designing the orientation program for the company will present which of the following challenges?

A)nothing, there is no challenge
B)the challenge of union vs non-union employees
C)orienting employees from a different background poses a special challenge in that the values of the organization may be new to them
D)hiring a diverse workforce creates a new corporate culture
E)the main learning style of new employees will be auditory

Question 6

Training is essentially a(n)

A)testing process.
B)technical process.
C)learning process.
D)assessment process.
E)memorizing process.

Question 7

The process of teaching new employees the basic skills they need to perform their jobs is

A)recruiting.
B)training.
C)orientation.
D)affirmative action.
E)coaching.

Question 8

People have three main learning styles, one of which is

A)similarities.
B)visual.
C)presenting.
D)organizing.
E)differences.

Question 9

The state which results from the discrepancy between what the new employee expected from his or her new job and the realities of it is

A)reality shock.
B)job instruction training.
C)affirmative action.
D)mentoring.
E)socialization.

Question 10

Development is training of a

A)immediate nature.
B)technical nature.
C)specific strategic nature.
D)short-term nature.
E)long-term nature.

Question 11

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is

A)performance appraisal.
B)affirmative action.
C)job evaluation.
D)socialization.
E)culture.

Question 12

One approach to the evaluation of orientation programs is

A)regression analysis.
B)case studies.
C)cost-benefit analysis.
D)quality circles.
E)Markov analysis.

Question 13

Recent research indicates that implementing a comprehensive onboarding program in a corporation carries which of the following additional direct benefits?

A)increasing work-life balance for employees
B)increasing customer loyalty
C)improving management's leadership ability
D)improving employee perceptions of management's leadership abilities and reducing employee turnover
E)improving employee perceptions of management's leadership abilities

Question 14

Effective means to connect the firm to employees who have been hired but have not yet started in the workplace include

A)invitations to meet with mentors.
B)communications through newsletters and invitations to meet with mentors.
C)performance management.
D)voicemail training.
E)nothing, no means are recommended.

Question 15

Once employees have been recruited and selected, the next step would be

A)orientation and training.
B)discipline and counselling.
C)interviews by coworkers.
D)rules and procedures.
E)affirmative action and equal access to a job.

Question 16

A new employee's supervisor orients the employee by

A)explaining the exact nature of the job.
B)explaining the retirement plan.
C)taking the entire work group out to lunch.
D)conducting an appraisal session.
E)conducting an exit interview.

Question 17

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization.The benefits that this new program will likely bring to the organization include

A)legal compliance.
B)affirmative action.
C)making employees more productive more quickly.
D)making employees more productive more quickly and establishing a foundation for ongoing performance management.
E)promoting workforce diversity.

Question 18

More employers today are also taking advantage of the fact that training can strengthen employee

A)absenteeism.
B)turnover.
C)quality.
D)complacency.
E)commitment.

Question 19

Training is part of an organization's

A)business needs.
B)tactical plan.
C)business plan.
D)strategic plan.
E)immediate plan.

Question 20

Integration at senior levels in the organization requires an ongoing process that can continue for months as the new executive learns about

A)socialization.
B)the organizational structure.
C)performance appraisals.
D)how decisions are made and who holds what type of power.
E)senior management.

Question 21

Trainees learn best when they learn at

A)the pace set by their trainer.
B)an off-the-job setting.
C)the pace set by their supervisor.
D)their own pace.
E)a country resort.

Question 22

It is common for organizations to hire and train entry-level workers who are

A)very intelligent.
B)highly educated.
C)inexperienced.
D)highly experienced.
E)highly motivated.

Question 23

No matter what training needs assessment technique is used to assess training effectiveness, it is wise to seek input from

A)employees.
B)other companies.
C)managers and supervisors.
D)training journals.
E)professional trainers.

Question 24

In a task analysis record form, the task list defines the jobs

A)primary tasks.
B)secondary tasks.
C)main tasks and subtasks.
D)supplementary tasks.
E)supplemental tasks.

Question 25

The first step in a training program is to determine

A)on-the-job training.
B)the number of trainees.
C)training needs.
D)job instruction training.
E)training evaluation.

Question 26

The following are all steps in an employee's training program except

A)evaluating the training.
B)assessing training needs.
C)designing the training program.
D)validating the training program.
E)attending the orientation program.

Question 27

The type of information that is found on an employer task analysis record form includes all of the following except

A)performance conditions.
B)quantity and quality standards.
C)a task list.
D)skills not required to learn.
E)how often performed.

Question 28

A technique for determining the training needs of newly-hired employees is

A)task analysis.
B)observations.
C)personnel records.
D)performance analysis.
E)testing.

Question 29

Members of designated groups should have as much chance of successfully completing the training program as others to prevent any

A)job instruction training.
B)on-the-job training.
C)unreliable results.
D)grievance actions.
E)discrimination.

Question 30

The following are all steps in an ideal training program except

A)instructional design.
B)evaluation.
C)summarize and review.
D)needs analysis.
E)validation.

Question 31

In column three of a task analysis record form, the standards of performance should be

A)as loose as possible.
B)tightly woven.
C)randomly selected.
D)stated in measurable terms.
E)estimated.

Question 32

Effective pre-training preparation includes

A)creating a perceived need for training in the mind of participants.
B)employee testing.
C)a realistic job preview.
D)reality shock.
E)employee orientation.

Question 33

Under Canadian human rights legislation, several aspects of training programs must be assessed with an eye toward the program's impact on

A)reverse discrimination.
B)white males.
C)company profits.
D)highly educated workers.
E)designated group members.

Question 34

The list of specific duties and skills required on the job, which are used in determining the training required for performing the job, are found in

A)job instruction and on-the-job training.
B)equal access and affirmative action.
C)job standards and specialization.
D)performance standards.
E)job descriptions and job specifications.

Question 35

Negligent training occurs when an employer

A)does not do a needs analysis.
B)fails to develop an employee for long-term opportunity.
C)does not implement a validation process.
D)fails to train adequately and an employee subsequently harms a third party.
E)does not evaluate the training.

Question 36

The legal aspects of training may require showing that the admissions procedures are

A)valid.
B)invalid.
C)external.
D)reliable.
E)reviewed regularly.

Question 37

Training programs are designed to facilitate the transfer of learning from the training site to the

A)vestibule school.
B)trainee's examination paper.
C)job site.
D)classroom.
E)trainee.

Question 38

Purposes of training needs analysis include the following except

A)developing reasonable performance objectives.
B)analyzing skills and needs of prospective trainees.
C)identifying specific job performance and skills needed.
D)ensuring employment equity goals are met.
E)developing specific knowledge objectives.

Question 39

When an employer fails to train adequately, this is referred to as

A)job instruction training.
B)affirmative action.
C)negligent training.
D)on-the-job training.
E)simulated training.

Question 40

To reduce the risk of negligent training accusations, an employer should

A)train all employees who work with dangerous equipment, materials, or processes.
B)never change the training program content.
C)offer basic training programs only.
D)accept all applicants for training programs.
E)hire consultants to do training.

Question 41

A training technique in which trainees learn on the actual or simulated equipment they will use on-the-job, but the trainees are actually trained off-the-job, is known as

A)on-the-job training.
B)actual training.
C)off-the-job training.
D)vestibule or simulated training.
E)programmed learning.

Question 42

The following are all functions of programmed learning except

A)presenting questions or problems to the learner.
B)permitting the trainee to perform on-the-job.
C)presenting facts to the learner.
D)providing feedback on the accuracy of his or her answers.
E)allowing the person to respond.

Question 43

Computer-based training programs (CBT)are beneficial because they

A)increase trainee motivation.
B)have instructional consistency.
C)have instructional consistency and flexibility of have scheduling for the trainee.
D)decrease content complexity.
E)increase auditory learning.

Question 44

Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called

A)vestibule training.
B)job instruction training.
C)on-the-job training.
D)computerized training.
E)process training.

Question 45

The last column of the task analysis record form indicates whether the task is best learned from

A)job instruction training.
B)on-the-job training.
C)on- or off-the-job training.
D)vestibule training.
E)simulated training.

Question 46

The heart of performance analysis is distinguishing between

A)different supervisory practices.
B)can't do and won't do problems.
C)employee training levels.
D)good and bad employees.
E)experience levels of employees.

Question 47

When an employee actually learns a job by performing it, it is called

A)computerized training.
B)job instruction training.
C)vestibule training.
D)on-the-job training.
E)distance learning.

Question 48

A training technique in which trainees are presented with integrated computerized simulations and which uses multimedia, including videotapes, to help the trainee learn how to do the job is called

A)computer-based training.
B)videoconferencing.
C)job instruction training.
D)on-the-job training.
E)coaching or mentoring.

Question 49

Effective training needs analysis results in

A)task analysis.
B)performance analysis.
C)concrete, measurable training objectives.
D)performance standards.
E)excellent job performance.

Question 50

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as

A)programmed learning.
B)responsive learning.
C)immediate feedback learning.
D)systematic learning.
E)on-the-job training.

Question 51

Audiovisual training techniques are useful in all of the following situations except

A)when training is going to be used organization-wide.
B)when trainees must be exposed to events that are not easily demonstrated in live lectures.
C)when it is too costly to move trainers from place to place.
D)when stop-action, instant-replay, or fast- or slow-motion capabilities are needed.
E)when a training method less expensive than conventional lectures is needed.

Question 52

Before getting in front of a camera for videoconferencing, the instructor should

A)participate in computerized training.
B)visit other cities where learners will be located.
C)arrive just before going on camera.
D)prepare a training manual for learners.
E)practice vestibule training.

Question 53

The technique used when verifying whether there is a significant performance deficiency, and determining if that deficiency should be rectified through training or by some other means (such as changing the machinery or transferring the employee), is called

A)training analysis.
B)task analysis.
C)motivation analysis.
D)employee analysis.
E)performance analysis.

Question 54

Advantages of on-the-job training include all of the following except

A)learning while producing.
B)minimal or no use of classrooms or programmed learning devices.
C)trainees get quick feedback.
D)being relatively inexpensive.
E)self-paced training.

Question 55

The heart of the task analysis record form is the column in which

A)the task is listed.
B)the standards of performance for each task and subtask are listed.
C)the competencies and specific skills or knowledge required for each of the tasks and subtasks are listed.
D)the job's main tasks and subtasks are listed.
E)there is an indication of whether the task is learned best on- or off-the-job.

Question 56

The first step in performance analysis is to appraise the employee's performance since, to improve it, the firm must first determine the person's current performance compared to

A)what it should be.
B)co-workers' performance.
C)what it really is.
D)work group performance.
E)managerial performance.

Question 57

Training objectives provide a focus for the efforts of the trainer and the trainees, as well as

A)input for Markov analysis.
B)performance analysis techniques.
C)a benchmark for evaluating the success of the training program.
D)orientation topics.
E)data for the task analysis record form data.

Question 58

A technique for determining the training needs of current employees is

A)questionnaires.
B)task analysis.
C)training analysis.
D)motivation analysis.
E)performance analysis.

Question 59

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

A)computer program training.
B)videoconferencing.
C)programmed learning.
D)on-the-job training.
E)job instruction training.

Question 60

A structured process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as

A)vestibule training.
B)job instruction training.
C)apprenticeship training.
D)computerized training.
E)special assignment training.

Question 61

Recent research has identified critical competencies required to succeed in the global economy.They are

A)focusing and mobilizing the business.
B)understanding and valuing oneself.
C)engaging and challenging other people.
D)business literacy.
E)all of the above.

Question 62

Learning management systems are

A)learner support tools.
B)able to deliver personalized content in small "chunks."
C)educational strategies.
D)blended learning systems.
E)focused on the logistics of managing learning.

Question 63

The basic aim of customer service training is to

A)train in teams.
B)train all employees to have excellent knowledge of the organization.
C)use CBT training.
D)use online training.
E)emphasize that "the customer is always right."

Question 64

Cultural sensitivity training includes

A)T-groups.
B)language training.
C)on-the-job training.
D)audiovisual techniques.
E)sensitizing employees to the views of different cultural groups toward work.

Question 65

Web-based training costs about ________ less than traditional classroom-based training.

A)80%
B)40%
C)20%
D)50%
E)5%

Question 66

Training is essentially a learning process.

Question 67

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Question 68

Executive integration is of critical importance to a productive relationship between a new executive and the business.

Question 69

Literacy training improves bottom-line performance through

A)employer discipline processes.
B)computer-based training.
C)lower costs.
D)outside professional teachers.
E)programmed learning.

Question 70

With a work force that is becoming increasingly diverse, many more firms find they must implement

A)value training programs.
B)computer-based training.
C)diversity training programs.
D)experimentation training programs.
E)teamwork training programs.

Question 71

You have chosen the instructional design for the new training program for which you are responsible.In order to ensure that the training program will meet its objectives, it is important to do which of the following before implementing the program company-wide?

A)do a needs assessment
B)decide whether computer-based training is appropriate
C)conduct a job analysis
D)conduct a pilot study with a small group of employees and assess the results
E)assess employee socialization

Question 72

Executives typically do not participate in formal orientation activities.

Question 73

Employee orientation refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

Question 74

Tech Solutions Inc.is a software development firm that is considering implementing a Web-based training program for experienced software developers who will be working on a new program for the company.Tech Solutions wishes the training program students to be from its offices located in Toronto, Canada; Shanghai, China; and Kuala Lumpur, Malaysia.The e-learning training technique is ideal for which of the following reasons?

A)it is only slightly less costly than traditional classroom based training
B)it provides these busy professionals with flexibility in scheduling training sessions
C)research shows students do not have to be highly motivated to complete the training
D)there is no instructional consistency
E)it is blended learning

Question 75

An employee handbook is never considered to represent a contract with the employee.

Question 76

More and more companies are finding it necessary to compete based on

A)unity-of-command principles.
B)the quality of their service.
C)production bottlenecks.
D)union problems.
E)discount prices.

Question 77

Management development is training of a more long-term nature.

Question 78

The first step in training is to determine what training is required.

Question 79

Best practices in evaluation of training involve

A)evaluating trainees reactions to the program.
B)evaluating trainees reactions to the program and assessing whether the trainees behaviour on the job has changed.
C)running a pilot study.
D)job evaluation.
E)reviewing orientation outcomes.

Question 80

Cross-cultural communication training covers

A)the history of other nations.
B)literacy training.
C)computer-based simulations.
D)T-groups.
E)workplace cultural etiquette and interpersonal skills.