Deck 9: Windows Management

Question 1

A knowledge base is a Web-based site where users can post questions that other users can answer.

Answer 1

False

Question 2

Software updates must always be installed manually.

Answer 2

False

Question 3

Knowing the name and version of the Office application you are trying to troubleshoot is the first step to solving a software problem.

Answer 3

True

Question 4

The Windows Task Manager helps you troubleshoot application problems.

Question 5

Task managing is a form of problem solving to identify a hardware or software issue. ____________________

Question 6

An antivirus software program named XProtect is built into the Mac OS X operating system.

Question 7

Firmware can be updated by connecting your computer to the Internet.

Question 8

To review an article or a video about a computer issue, it is best to check a(n) _____ on the Web.

A) tech blog
B) online forum
C) knowledge base
D) tech lab

Question 9

The Windows Action Center receives messages to help the user solve problems he or she may encounter with the software.

Question 10

Some troubleshooting solutions will check settings and then change them if necessary.

Question 11

Problem report error data can usually be resolved with a _____.

A) reboot
B) virus definition
C) software update
D) system restore

Question 12

To help diagnose and solve a problem, you can run a(n) program report. ____________________

Question 13

To protect against corrupted files , always use the most current version of your antivirus software. ____________________

Question 14

Use ____ to close an unresponsive application or process.

A) the Computer window
B) Task Manager
C) the Explorer window
D) the Shut down command

Question 15

The Program Compatibility Troubleshooter examines documents stored on the hard drive for version updates only.

Question 16

Troubleshooting a computer issue requires all of the following EXCEPT: _____.

A) defining the problem
B) logging off and back on again
C) identifying possible causes
D) determining the cause

Question 17

Which of the following is NOT a solution for solving a common software problem?

A) Restart the computer.
B) Edit the registry.
C) Uninstall and reinstall the software.
D) Restart the software.

Question 18

In the Action Center window, you can click on a link to solve a problem. ____________________

Question 19

A peripheral device relies on an updated, compatible driver to operate correctly. ____________________

Question 20

Quarantine is a program that troubleshoots your operating system and restarts the computer with only basic services and functionality.

Question 21

Screen captures are collected at every click, along with a text description of where you clicked, in the _____.

A) Problem Steps Recorder
B) Connection Doctor
C) Action Center
D) Quarantine

Question 22

Summer is a hardware technician and has been asked to troubleshoot her friend's computer.  The first thing Summer does is turn on the computer and complete a ______ to make sure the critical system components are running properly.

A) System Restore
B) POST
C) Reboot
D) Quarantine

Question 23

To track the amount of memory installed on your computer, use the ______ tool.

A) Activity Monitor
B) Windows Explorer
C) Windows Update
D) Task Manager

Question 24

A troubleshooting _______________ such as Try recommended settings helps automatically detect problems with the operating system.

Question 25

A(n) _______________ is when an online forum message and all of its responses are grouped together in order.

Question 26

A computer booting up in Safe mode indicates ______.

A) a printer driver is outdated
B) a background program may not be loading correctly
C) a peripheral connection is loose
D) your operating system is not installed

Question 27

When a solution for an error is found, it appears in the Microsoft _____.

A) Registry
B) System Restore
C) Action Center
D) Firmware update

Question 28

Which of the following is NOT an antivirus software?

A) Connection Doctor
B) McAfee
C) Norton
D) XProtect

Question 29

Which of the following is true about the System Restore feature?

A) System files are restored to an earlier state.
B) Problem files are separated into their own folders.
C) System folders are renamed.
D) A report is generated with the original system settings.

Question 30

The best protection against _______________ is to use the current version of your antivirus or antispyware software.

Question 31

You know your computer has been booted up in _____ if only the most basic settings are displayed.

A) Action mode
B) Safe mode
C) Connection Doctor
D) Windows Defender

Question 32

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel suspects that a virus is causing the problem. Kasia tells him to run the antivirus software so that suspicious files will be _____.

A) quarantined
B) renamed
C) deleted
D) moved to the desktop

Question 33

One approach to troubleshooting a computer problem is to work through a process of _______________ to determine a cause.

Question 34

A virus _____ is a unique string of characters that match up to the code of a known virus.

A) definition
B) message
C) thread
D) spike

Question 35

What happens when the Run programs made for previous versions of Windows link is clicked in the Action Center?

A) Windows Remote Assistance appears.
B) The Program Compatibility Troubleshooter starts.
C) The Activity Monitor appears.
D) The Windows Update Wizard begins.

Question 36

When you install new hardware, you must also make sure that its _______________ are updated or compatible with the software.

Question 37

Which of the following is NOT true about an automated troubleshooter?

A) It communicates with a server to look for updates.
B) Files are downloaded if necessary.
C) It uses a script to install files in the correct locations in the computer.
D) A reboot is automatic when installation of files is complete.

Question 38

When an antivirus software program finds a suspicious file, it places it in _____.

A) the troubleshooter
B) malware
C) the notification area
D) quarantine

Question 39

Summer is a hardware technician and has been asked to troubleshoot her friend's computer.  Summer wants to get others' opinions on what the problem might be, so she visits a(n) _____.

A) malware site
B) knowledge base
C) chat room
D) online forum

Question 40

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel works on a Mac, so Kasia asks him to run the automated Mac OS X _____ program to repair Internet and e-mail connection settings.

A) Defender
B) Gatekeeper
C) Connection Doctor
D) FixIt

Question 41

If you were experiencing a computer problem right now, what are the four troubleshooting steps you should consider, and why? List two tools found in the Action Center to help you fix your problem. Explain why you would want to reboot your computer in Safe mode.