Deck 26: Communication Services

Question 1

A ____ serves as a discussion site where users can post messages asking for assistance.

A) newsgroup
B) message board
C) social networking site
D) both A and B

Answer 1

D

Question 2

Protocols are rules that govern the transfer of data. ____________________

Answer 2

True

Question 3

Protocols ensure that information created by one system can be interpreted and read by another.

Answer 3

True

Question 4

When FW: appears in a recipient's e-mail, he or she knows that the sender has forwarded the message.

Question 5

A unique signature can be created for each e-mail account.

Question 6

An attachment consists of text or pictures that you create so Outlook can add it to the end of any outgoing messages.

Question 7

You can use ____ to send and receive messages in dynamic, two-way communications.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 8

When you turn on the Reply All feature, senders will automatically receive a reply when you receive their e-mail.

Question 9

You can use ____ to conduct a meeting involving yourself and one or more other participants at different sites.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 10

When you send an e-mail, all you need is the first part of the user's e-mail address.

Question 11

You can use ____ to send and receive messages in real time.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 12

Microsoft Word allows you to manage your e-mail.

Question 13

A(n) chat room is an online personal journal that a person can create. ____________________

Question 14

When you set up an outbound message, Outlook will automatically send a reply to senders when you receive their e-mail. ____________________

Question 15

You can use ____ to make phone calls with an Internet connection.

A) instant messaging
B) e-mail
C) VoIP
D) online conferencing

Question 16

To respond to an e-mail message, use the Forward command. ____________________

Question 17

A red exclamation mark in an e-mail message list indicates that the sender considers the e-mail spam.

Question 18

Any attachments should be in the subject line of the e-mail.

Question 19

You can send e-mail to any computer in the world.

Question 20

In Microsoft Outlook, e-mail messages are archived every 14 days. ____________________

Question 21

If you are not sure you want to send an e-mail, which of the following options should you consider before clicking Send?

A) Do not include the e-mail address in the To line when drafting the message.
B) Save your message overnight as a draft to read again in the morning.
C) Proofread everything.
D) all of the above

Question 22

A(n) ____ file has the .pst file extension.

A) archive
B) synchronize
C) mail message
D) attachment

Question 23

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that an e-mail address consists of all of the following EXCEPT: ____.

A) filename
B) @
C) username
D) domain name

Question 24

Which of the following is true about e-mail addresses?

A) Each user on the Internet has a unique e-mail address.
B) The first part of an e-mail is the username.
C) E-mail addresses can be used to log on to certain sites.
D) All of the above are true.

Question 25

Which of the following is NOT true about Outlook?

A) Using the Inbox, you can organize your mail by creating folders.
B) The default opening window in Outlook is the Inbox.
C) When a message first arrives in the Inbox, it is in italic type.
D) When you select a folder in the Navigation bar, its contents appear in the message list.

Question 26

Outlook can ____________________ information so e-mail messages appear on multiple devices.

Question 27

Which of the following is NOT true about sending an e-mail message?

A) When you reply to a message, the original message is included with the message.
B) Cc is an option to send someone a message without the other recipients knowing.
C) Forwarding a message helps cut down on the time you spend creating messages from scratch.
D) When you reply to an e-mail message, the recipient normally sees RE: preceding the text in the subject line.

Question 28

In the To: text box, a _____ is automatically inserted between each e-mail address.

A) colon
B) period
C) comma
D) semicolon

Question 29

All of the following are examples of Web-based e-mail services EXCEPT: ______.

A) FaceTime
B) Yahoo Mail
C) Google Gmail
D) Windows Live Mail

Question 30

In Outlook, mail management is primarily handled through the ____________________.

Question 31

An example of a(n) ____________________ is a software application such as e-mail.

Question 32

You can assign a set of ____________________ to redirect incoming messages to a new folder.

Question 33

Information that authenticates your identity on a server is known as your _____.

A) signature
B) courtesy copy
C) credentials
D) domain name

Question 34

The default format for the body of a message is _____.

A) Plain Text format
B) Rich Text Format
C) Hypertext Markup Language
D) Python

Question 35

A message can be formatted in any of the following formats EXCEPT: ____.

A) a Word document
B) HTML
C) Rich Text
D) Plain Text

Question 36

A(n) _____ can be added to a message header to alert the recipient about the priority of the message.

A) start
B) button
C) icon
D) tag

Question 37

Molly is using Outlook to manage her e-mail messages. Molly receives an e-mail with a(n) ____ icon. She knows this means the message has an attachment.

A) sealed envelope
B) exclamation point
C) paper clip
D) piece of paper

Question 38

It is good e-mail etiquette to include brief, descriptive ____________________ in your message.

Question 39

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that a basic e-mail message should include all of the following EXCEPT: ____.

A) subject line
B) attachment
C) address
D) body of the message

Question 40

Molly is using Outlook to manage her e-mail messages. Molly knows she must click on her e-mail Inbox to access all of the following folders EXCEPT the _____ folder.

A) Drafts
B) Outbox
C) Sent Items
D) Documents

Question 42

List some important things to remember when creating and sending e-mail messages. What is the difference between Cc, Bcc, and forwarding an e-mail?