Deck 14: Outlook 1: Getting Started With Email

Question 1

Which of the following programs is a desktop information management program?

A) Microsoft Internet Explorer 10
B) Microsoft Outlook 2016
C) Microsoft Information Express
D) Microsoft Office 2016

Answer 1

B

Question 2

Outlook can only be set up with a single email account.

Answer 2

False

Question 3

In the accompanying figure, you enter the recipient's email address in the box labeled 1.

Answer 3

True

Question 4

An email address from an educational institution will end in a ____.

A) .com
B) .edu
C) .org
D) .gov

Question 5

All email systems can handle sending a large file attached to an email message.

Question 6

Bcc stands for blind courtesy copy.

Question 7

The last part of an email address is the ____.

A) domain name
B) top-level domain
C) username
D) address

Question 8

When you reply to a message, you must reply to everyone that the original message was sent to.

Question 9

Names entered in the Cc text box of a message window are not visible to other message recipients.

Question 10

Message headers only provide information about the sender and subject of a message.

Question 11

Messages that have been sent remain in the Inbox until you delete them.

Question 12

Email software lets you send and receive electronic messages over a computer network.

Question 13

A computer network is ____.

A) the hardware and software that enables computers to share information and resources
B) an electronic mail program
C) a nickname for the Internet
D) an online service provider

Question 14

The Spam folder contains all email messages that you want to throw out.

Question 15

The benefits of using email include all the following EXCEPT ____.

A) you can communicate from a remote place
B) you can send photos and video
C) you can send confidential information and files without worrying about privacy issues
D) you will have a record of messages sent

Question 16

The Drafts folder stores all incoming email messages.

Question 17

A(n) ____ is a stored list of names and email addresses.

A) database
B) address book
C) spreadsheet
D) contact list

Question 18

In the accompanying figure, the item marked 1 is the message body.

Question 19

When you reply to a message, the subject line remains the same and is preceded by "FW:".

Question 20

As you start to type in the To text box, a list of email addresses based on the letters you typed opens under the To text box.

Question 21

Which of the following is NOT a valid Web-based email address?

A) username.myorganization.org
B) [e-mail]
C) [e-mail]
D) [e-mail]

Question 22

In the accompanying figure, item 2 contains the ____.

A) carbon copy recipients
B) color copy icon
C) recipients
D) address book

Question 23

To send a message so that the recipients can see who else received the message you enter the addresses in the ____ text box.

A) Cc
B) Bcc
C) Forward
D) Subject

Question 24

In the accompanying figure, the item identified by the number 5 is ____.

A) a statement that indicates the purpose of the message
B) an email address
C) a person who will receive the message but not be identified to the other recipients
D) where you begin typing your message.

Question 25

Spam or ____ is unwanted mail that arrives from unsolicited sources.

A) commercial email
B) deleted email
C) trash email
D) junk email

Question 26

When composing email messages it is not appropriate to use all capital letters because this is the email equivalent of ____.

A) Laughing
B) Shouting
C) Sarcasm
D) Whispering

Question 27

Most email programs allow you to set up an ____ response if you are not going to be able to get your email for a specified period of time.

A) after delay
B) addressable
C) automatic
D) answering

Question 28

If spam were to arrive to your email address, it would most likely go into the folder labeled ____ in the accompanying figure.

A) Inbox
B) Deleted Items
C) Sent Items
D) Junk Email

Question 29

In the accompanying figure, the item marked 2 indicates a message that has been ____.

A) forwarded
B) read
C) replied to
D) previewed

Question 30

To forward a message that you have received to someone else, you ____.

A) click Send, Reply, then Forward
B) click Send, then Forward
C) click Forward, then Send
D) click Reply, then Forward

Question 31

In the accompanying figure, item 4 is used to ____.

A) enter a recipient's email address
B) attach a file to an email message
C) enter a subject
D) place emphasis on an email message

Question 32

If you wanted to copy someone on the email, which number has the correct corresponding place to do so?

A) 1
B) 2
C) 3
D) 4

Question 33

To automatically open a message addressed to the original sender of a message you receive, you can use the ____.

A) Send command
B) Respond command
C) Reply command
D) Forward command

Question 34

The message ____ contains basic information about the message, such as the recipients, date and time stamp, and the subject.

A) header
B) body
C) composition
D) address

Question 35

____ your email is an easy way to categorize it.

A) Coloring
B) Flagging
C) Filing
D) Reading

Question 36

In the accompanying figure, the item marked 1 indicates a message that has been ____.

A) forwarded
B) previewed
C) read
D) replied to

Question 37

In the accompanying figure, the dark blue bar next to a message means that it is ____.

A) previewed
B) unread
C) read
D) replied to

Question 38

The Forward button is in the ____ group on the HOME tab.

A) Options
B) Send
C) Respond
D) Tools

Question 39

An example of a file attached to an email message that may be too large for an email system to handle is a ____.

A) spreadsheet
B) movie
C) text file
D) None of the above.

Question 40

If the subject line of a message is not preceded by an acronym, it indicates that the message ____.

A) is new
B) was deleted
C) is a reply
D) was forwarded

Question 41

When composing and sending an email message, you can specify options such as ____.

A) specifying a future delivery date
B) assigning the level of importance
C) changing the security level
D) All of the above.

Question 42

The ____________________ folder lists the message headers for the email you wish to discard.

Question 43

Often, when you attach a file to an email message an icon next to each filename indicates the ____ of file that is being attached.

A) speed
B) size
C) type
D) name

Question 44

In the accompanying figure, the item marked 3 is the ____________________.

Question 45

If you want to finish writing a message later, you can save it to the ____________________ folder.

Question 46

If you are going on vacation from work, what should you set up in your email before you leave?

Question 47

Discuss ways in which you should make sure to control your email messages.

Question 48

The ____________________ Pane can be used to preview selected messages without opening them in a new window.

Question 49

Adding a contact to an email ____________________ saves you time and the risk of error when you have to retype the email address each time.

Question 50

In the accompanying figure, messages that have been read do not have a(n) ____________________.

Question 51

To prevent the recipient from seeing who else has received the same message, use the ____________________ text box.

Question 52

When you forward a message, the subject line remains the same and is preceded by " RE :" _________________________

Question 53

An email message ____________________ identifies the sender of the message, the subject, the date and time the message was received, and the recipients of the message.

Question 54

A(n) ____________________ is the hardware and software that makes it possible for two or more computers to share information and resources.

Question 55

What are the reviewing options that are available when you are sending messages?

Question 56

One advantage of using a distribution list is that ____.

A) it tracks files that you sent to your contacts
B) it automatically forwards your emails to your contacts
C) it contains all of your contacts' email addresses
D) it allows you to send emails to a group instead of individually

Question 57

If you click the flag icon next to a message, it is marked by default with a red Quick exclamation point . _________________________

Question 58

The ____ window will allow you to change settings before you send an email.

A) Preview or Reading pane
B) Properties dialog box
C) Status Pane
D) Navigation Pane

Question 59

____________________ should not be used when writing professional correspondence.

Question 60

In the accompanying figure, blue shading on the topmost message in the Inbox means that this message is displayed in the ____________________.

Question 61

If you want to send a person an image file, you can download it to the message. _________________________

Question 63

​An email message header contains all of the following components EXCEPT________.

A) ​link to other emails with same subject
B) ​recepient email addresses
C) ​date and time stamp
D) ​subject of the message

Question 64

​Outlook does not allow for personalized vacation response emails.

Question 65

If Richard wants to send an email attachment but it is likely to exceed the file size limit that can be sent, what do you tell him should he consider doing?

Question 67

Which folder can Richard find copies of the all messages he has sent to his boss?

Question 68

Richard will be frequently sending many people the same messages. The best way for him to do this is to set up a(n) ____.

Question 69

​Which is NOT labelled a good email practice?

A) ​Send only work related email
B) ​Be considerate
C) ​Think before forwarding
D) ​Limit emoticons

Question 73

​The Outbox is a temporary storage folder for messages that have not yet been sent.

Question 74

​As long as the email sender possesses the required program for an email attachment the email receiver does not need to have it.

A) Yes
B) No