Deck 4: Communicating Online

Question 1

A(n) ____-formatted message contains formatting, such as different fonts, font sizes, and font styles, as well as bulleted lists and indented paragraphs.

A) IMAP
B) HTML
C) POP
D) SMTP

Answer 1

B

Question 2

A contact ____ is a list of contacts to which you can refer collectively by a single name and to whom you can easily address a single email.

A) signature
B) cluster
C) category
D) filter

Answer 2

C

Question 3

The estimated percentage of unsolicited email of all email is approximately ____ percent.

A) 80
B) 60
C) 70
D) 50

Answer 3

C

Question 4

____ websites and apps provide a medium in which friends, colleagues, and school alumni can share personal information or photographs, resumes and networking opportunities, or information about events.

A) Social networking
B) Subject line
C) Wiki
D) Closed list

Question 5

The ____ contains the Windows Live Mail mail folders used to store messages.

A) Folder Bar
B) Folder list
C) Message list
D) Toolbar

Question 6

Names, addresses, email addresses, and other important information about those with whom you correspond are stored in the ____.

A) Folders list
B) Contacts folder
C) Respond group
D) Actions group

Question 7

Use the ____ tab to change the layout of the panes in the Windows Live Mail window, sort or filter the current view or folder, or follow a conversation.

A) View
B) Layout
C) Display
D) Presentation

Question 8

The outgoing mail server contacts a(n) ____ name server, as shown in the accompanying figure, to resolve the host domain name portion of the email address to an IP address, determines the best route over the Internet to the message's destination, and sends the message on its way.

A) DNS
B) POP
C) HTTP
D) NNTP

Question 9

Yahoo! Mail is an example of a ____.

A) newsgroup
B) web-based discussion group
C) mailing list
D) web-based email service

Question 10

A standard feature of any email client is the ____ feature, which allows you to respond to an incoming message.

A) courtesy copy
B) reply
C) blind courtesy copy
D) attachment

Question 11

A(n) ____ is a nother name for a contact's nickname .

A) signature
B) alias
C) email address
D) screen name

Question 12

____ is an indispensable online communication tool for businesses, schools, and other organizations.

A) Chat
B) Email
C) Instant messaging
D) Phishing

Question 13

Any program used to create, send, and receive email messages is an email ____.

A) server
B) address
C) reader
D) client

Question 14

Another name for unsolicited junk email is ____.

A) IRC chat
B) spam
C) social tagging
D) MMS

Question 15

A(n) ____ mail server provides mail management functions on the server rather than in the email client.

A) IMAP
B) POP
C) SMTP
D) HTTP

Question 16

In the email address [e-mail], what is the host name?

A) @
B) mariaspringer
C) gmail.com
D) .com

Question 17

The ____ folder contains messages that have been created and saved to work on again, usually with the intention of sending them later.

A) Inbox
B) Deleted Items
C) Sent Items
D) Drafts

Question 18

A(n) ____ folder is a folder that contains incoming messages.

A) Inbox
B) Outbox
C) Deleted Items
D) Sent Items

Question 19

Attempts to collect personally identifiable information, credit card numbers, bank account numbers, and so forth is called ____.

A) trolling
B) phishing
C) scooping
D) marking

Question 20

Deleted email messages can be retrieved from the Windows Live Mail ____ folder until it is emptied manually.

A) Inbox
B) Deleted Items
C) Sent Items
D) Drafts

Question 21

____ lists have diminished in popularity with the rise in usage of social networking tools.

A) Contact
B) Address
C) Mailing
D) Synchronous

Question 22

A ____ consists of webpages in which authorized users can make edits to content, such as supplementing or deleting.

A) channel
B) wiki
C) chat room
D) mailing list

Question 23

____ is used to send short messages containing text only.

A) SMS
B) MMS
C) NNTP
D) POP

Question 24

Email marketing relies on users to ____ to receive emails.

A) unsubscribe
B) opt-in
C) lurk
D) moderate

Question 25

Picasa is an example of a(n) ____ website.

A) moderator
B) newsgroup
C) photo sharing
D) SMS

Question 26

E-commerce websites integrate ____ features into their e-commerce operations to attract visitors.

A) social opinion
B) phishing
C) stock-manipulation
D) open list

Question 27

____ is software that can be used to facilitate phone calls over the Internet.

A) Pidgin
B) Yelp
C) ICQ
D) Skype

Question 28

____ is an example of a social networking site focused on career networking.

A) LinkedIn
B) Yelp
C) Facebook
D) WordPress

Question 29

____ requires a broadband connection, a microphone, a speaker, and software or an app, to make phone calls over the Internet.

A) Instant messaging
B) Short Message Service
C) Multimedia Messaging Service
D) VoIP

Question 30

____ are useful tools to collect and analyze opinions about products, services, or any other topic.

A) Open lists
B) Surveys
C) Closed lists
D) Unmoderated lists

Question 31

Which of the following is a tool used to create a blog?

A) Facebook
B) WordPress
C) LinkedIn
D) Yelp

Question 32

The most popular microblogging tool is ____.

A) IRC
B) Yelp
C) Twitter
D) LinkedIn

Question 33

The ____ is an email address used to send messages for distribution to list subscribers.

A) news server
B) spambot
C) list address
D) emoji

Question 34

An example of ____ is: "CU L8R K?" for "See you later, OK?"

A) text speak
B) social tagging
C) voice over Internet telephony
D) trolling

Question 35

____ is an example of a social bookmarking site.

A) Yelp
B) Twitter
C) Delicious
D) Google Groups

Question 36

When subscribing to a(n) ____, the subscription begins automatically upon receipt of the subscription email message.

A) open list
B) contact list
C) closed list
D) list address

Question 37

____ is the protocol used by Usenet servers to send newsgroup messages over an IP network.

A) NNTP
B) IMAP
C) SMTP
D) POP

Question 38

Each ____ server, also called a news server, acts as a host to a number of newsgroups.

A) IMAP
B) HTML-formatted
C) Usenet
D) SMTP

Question 39

____ provides access to newsgroups using a web browser.

A) Drupal
B) Google Groups
C) Joomla
D) Skype

Question 40

____ is/are a facility that allows two or more people to exchange text or multimedia messages in real time.

A) Newsgroups
B) Mailing lists
C) Wikis
D) Chat

Question 41

Using email for business and nonbusiness communications has several distinct benefits, but speed of delivery is not one of them.

Question 42

Email messages travel over the Internet using the same packet-switching technology and TCP/IP suite that govern all communications over the Internet.

Question 43

An email address consists of a user name and a host name separated by the & sign.

Question 44

A courtesy copy is a copy of a message sent without the recipient's name or email address appearing in the message header.

Question 45

The tabs, groups, and buttons on the Windows Live Mail ribbon differ depending on what type of item you are currently viewing.

Question 46

Some email clients allow you to set up multiple signatures so that you can use one for business communications, one for personal messages, and so on.

Question 47

The message body of an email, as shown in the accompanying figure, contains the text of the message and can also include graphics, links to webpages, or the contents of webpages.

Question 48

To select nonadjacent messages using a Windows PC or laptop, press and hold the ALT key and tap or click each message to delete.

Question 49

In Windows Live Mail, the Actions group contains the Send/Receive button and the Work offline button, which disconnects Windows Live Mail from the Internet.

Question 50

Most email clients can only read plain text messages.

Question 51

"Nigerian Sting" operations are fraudulent requests for money perpetrated by spammers.

Question 52

Yahoo! Mail is an example of an email client that a company or school might provide to an employee or a student.

Question 53

The primary disadvantage of using a web-based email service is a lack of portability.

Question 54

Windows Live Mail is an email client available for a small fee for the Windows platform.

Question 55

The steps in the transmission of an email message parallel those followed in the delivery of a letter by a traditional postal service.

Question 56

The user ID portion of an email address identifies the server where the recipient's email mailbox resides.

Question 57

Microblogging, which resembles a combination of blogging and trolling, involves broadcasting brief (typically 140 characters or less) messages to a public website, or sending email or text messages, to subscribers.

Question 58

A POP server provides mail management functions on the server.

Question 59

In Windows Live Mail, messages appear sorted alphabetically in the Message list by default.

Question 60

An IMAP server provides mail management functions on the server.

Question 61

A mailing list must have a moderator or list owner who handles administrative tasks.

Question 62

Once an outgoing message is sent, a copy appears, by default, in the _________________________ Items folder.

Question 63

Some networks block incoming email messages that have certain types of  _________________________  to reduce the risk of viruses.

Question 64

A(n) _________________________, also known as a contact group, mailing list, or distribution list, is a list of contacts to which you can refer collectively by a single name and to whom you can easily address a single email.

Question 65

Some mail servers limit _________________________ sizes to ensure that extremely large files do not bog down the email system.

Question 66

An email user can _________________________ incoming messages for follow-up and mark message conversations as watched conversations.

Question 67

You can specify a(n) _________________________ that instructs your email client to move certain messages to specific folders automatically.

Question 68

An individual using one IM program might not be able to communicate with another individual using a different IM program.

Question 69

Many email clients enable you to mark an incoming message with a(n) _________________________ icon, indicating that the message requires your attention.

Question 70

The _________________________ line contains one or more email addresses of the message's recipient or recipients.

Question 71

A confidentiality agreement, logo, and inspirational quotation are items that can be included in an email _________________________ file.

Question 72

The New group contains the Photo email button, which creates a photo album using Windows Live Photos on a Windows Live _________________________ to send a message.

Question 73

The _________________________ contains the text of an email message.

Question 74

A Windows Live Mail message can be forwarded by selecting the message in the Message list and then tapping or clicking the Forward button, as shown in the accompanying figure, to open the _________________________ window.

Question 75

Although Windows Live Mail allows you to assign a message a High, or Low Priority, all outgoing messages are _________________________ Priority by default.

Question 76

Because many chat rooms have regular participants, a new member can become familiar with the group by trolling, remaining quiet, and not participating in the chat discussion at first.

Question 77

The increase in broadband Internet access, together with access to inexpensive video equipment and webcams, has made creating personal video clips and sharing them online a very popular activity.

Question 78

A wiki consists of webpages in which unauthorized users can make edits to content, such as supplementing or deleting.

Question 79

A(n) _________________________ message contains formatting, such as different fonts, font sizes, and font styles.

Question 80

Responding to an online communication with strong language or insults is called _________________________.