Deck 7: Implementing Organizational Change: Agency Policy, Projects, and Programs

Question 1

You were asked to critically think about each of the following dilemmas regarding program development that were presented in the text except:

A) Inadequate attention to older adults living in their own homes and in need of support
B) Insufficient job training for clients at a Veterans Affairs hospital
C) Inadequate energy assistance from a county social services department for people with visual disabilities
D) Insufficient sex education at a high school

Answer 1

C

Question 2

Nuevo Puente's philosophy held that:

A) What goes around comes around
B) If one is not campaigning for political candidates in the community, one cannot expect change
C) Lack of pride in one's ethnic background can directly relate to low self-esteem
D) All of the above

Answer 2

C

Question 3

Examples of projects that might be initiated in agencies include all of the following except:

A) Evaluating the effects of an agency change
B) Meeting clients' special needs
C) Implementing internal agency changes
D) Establishing a social program

Answer 3

D

Question 4

The second step in the process for initiating and implementing macro change is to:

A) Muster support and formulate an action system
B) Make plans to gain support
C) Master the necessary skills
D) Manipulate the macro situation

Question 5

Which of the following is (are) true about organizational goals?

A) Sometimes formal goals reflect an agency's real goals and sometimes they do not.
B) Informal agency goals can replace formally stated goals.
C) Agency goals never become too complex or numerous to be accomplished realistically.
D) All of the above
E) a and b only

Question 6

Examples of agency policies on practice procedures include:

A) Rules governing intervention approaches
B) Record-keeping methods
C) Staff evaluation criteria
D) All of the above
E) None of the above

Question 7

The first step in the process for initiating and implementing macro change is to:

A) Identify the issues involved
B) Start with an innovative idea
C) Introduce the change process
D) Inspect the macro context

Question 8

The case example involving Spiro and Farica focused on:

A) Changing agency goals
B) Changing how clients' problems were assessed
C) Changing agency record-keeping procedures
D) Increasing or reallocating agency personnel

Question 9

The______system includes those people who agree and are committed to work together in order to attain the proposed macro change.

A) Agency
B) Target
C) Action
D) Macro client

Question 10

The Nuevo Puente project results found all of the following except:

A) Participants' school attendance marginally dropped.
B) Youths learned the importance of group solidarity.
C) Youths learned the importance of addressing all forms of substance abuse in the community.
D) Participants developed greater pride in their heritage.

Question 11

The individual who initiates the macro change process is:

A) The target system
B) The macro client system
C) The service provision system
D) The change agent

Question 12

Step five in the process for initiating and implementing macro change is:

A) Identify potential problems
B) Inspect opposition
C) Implement the plan
D) Individualize your tasks

Question 13

In the project example conducted by Nuevo Puente, __________  is a key concept described as the strength and the ability to resist risk-taking behavior.

A) Resilience
B) Self-esteem
C) Resistance
D) Fortitude

Question 14

Which of the following is (are) true about the macro client system ?

A) It includes those people who will ultimately benefit from the change process.
B) It usually involves some particular client population with similar characteristics that receives similar agency services.
C) It is made up of only one individual client system.
D) All of the above
E) a and b only

Question 15

All of the following are true regarding projects except:

A) Projects are directed at completing some time-limited and specific goal.
B) Workers undertaking projects usually have greater control over the tasks at hand.
C) Many staff members are usually required to implement a project.
D) Program development often requires a larger action system than does a project.

Question 16

When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:

A) Will the change result in improved service delivery and resources to clients?
B) Will the change result in clear and measurable goals, objectives, and action steps?
C) Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

Question 17

Step seven in the process for initiating and implementing macro change is:

A) Evaluate progress
B) Encourage support systems
C) Engage in relationships with action system member
D) Establish agency potential to participate in the macro change process

Question 18

A proposed program's purpose should articulate all of the following facets except:

A) Defining the unmet need
B) Specifying the services to be provided
C) Identifying the clientele
D) Identifying the opposition

Question 19

During the macro change process, engagement:

A) Is the clearly defined first phase of intervention as it is with individual clients
B) Is a potentially ongoing process
C) May occur over long periods of time
D) All of the above
E) b and c only

Question 20

The third step in the process for initiating and implementing macro change is to:

A) Assess macro variables
B) Identify assets
C) Assimilate support
D) Assist administrators in implementation

Question 21

When approaching a target system with a macro change proposal, in the______stage of resistance, after decision- makers have already had some time to mull over the issues, critics tend to die down and supporters slowly start to emerge.

A) First
B) Second
C) Third
D) Fourth

Question 22

Which of the following is (are) true about the composition of action systems?

A) A five-person action system is ideal.
B) You should select people who have vast differences in power in order to enhance diversity.
C) Exclude potential members who can only make limited commitments.
D) Communication and decision-making is most effective if limited to not more than two of the members at one time.

Question 23

You should only use the technique of pressuring to achieve a macro change when the following condition(s) is ( are) present:

A) You have tried everything else you could think of including persuasion, and nothing has worked.
B) You are hesitant about pursuing the macro change.
C) You feel you have very little chance of achieving your goals.
D) All of the above
E) a and c only

Question 24

All of the following are true about PERT charts except:

A) T hey depict task sequence.
B) T hey avoid portraying specific tasks to minimize confusion.
C) T hey establish a time frame.
D) T hey assume a number of forms.

Question 25

"Painting the walls in the unit" is considered a(n) :

A) A ction step
B) G oal
C) O bjective

Question 26

"Henrietta will meet with the volunteer coordinator to explain the painting project" is considered a(n):

A) A ction step
B) G oal
C) O bjective

Question 27

According to the text, the first step in persuading a decision-maker to initiate a macro change is to:

A) Allow time to discuss, mull over, and answer decision-makers' questions
B) Articulate the problem clearly and succinctly
C) Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed
D) State your macro change proposal

Question 28

Methods to initiate persuasion include the following:

A) Establishing something in common and starting from there
B) Straightforwardly sharing your own feelings
C) Employing a direct confrontation
D) A ll of the above
E) a  and b only

Question 29

Which of the following types of assets should you identify and consider when initiating an agency project?

A) Reputation of the agency's director
B) Personal salary levels
C) Amount of time involved
D) All of the above

Question 30

"Improving conditions in a unit at a residential treatment center" is considered a(n):

A) Action step
B) Goal
C) Objective

Question 31

A feasibility study is :

A) A systematic evaluation of the resources necessary to achieve your program development goals
B) An order by a judge authorizing specified law officers to examine a subject's premises or possessions and to bring any evidence found to the court
C) A research procedure, often used in clinical situations, to evaluate the effectiveness of an intervention
D) A tentative proposition that describes a possible relationship among facts that can be observed and measured

Question 32

Regarding communication within organizations, which of the following is most accurate?

A) Paper-based interoffice memos are currently the chief form of internal communication within organizations.
B) E-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures.
C) E-mail has become an acceptable substitute for face-to-face conversations.
D) E-mail is inappropriate for sensitive, confidential, or lengthy documents.

Question 33

When approaching a target system with a macro change proposal, in the______stage there is some conflict and decision-makers must decide whether to go with the proposal or not .

A) First
B) Second
C) Third
D) Fourth

Question 34

Strategies to pursue when pressuring for macro change include all of the following except:

A) C irculating a petition to gain collective support and submitting it to administration for consideration
B) G oing to the newspapers, television, and radio with information that will bring agency problems to public attention
C) S uggesting to decision-makers that a committee be formed to discuss and consider the proposed plan

Question 35

When approaching a target system with a macro change proposal, in the______stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.

A) First
B) Second
C) Third
D) Fourth

Question 36

PERT charts:

A) Always use the time unit of individual days
B) Establish time frames
C) Avoid establishing deadlines for evaluating progress
D) Are less efficient in a vertical format

Question 37

PERT stands for:

A) Professional Evaluation Regarding Training
B) Personal Estimation of Resource Target
C) Program Evaluation and Review Technique
D) Peripheral Examination of Real Time

Question 38

Preparing an agency for the change process includes all of the following tasks except:

A) Decreasing stress level in the agency
B) Enhancing your own legitimacy
C) Enhancing the assets in favor of the change
D) Increasing stress level related to the need for program development

Question 39

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

A) Role determination
B) Articulation of the formulated plan
C) Practicing a role play of the meeting
D) All of the above
E) a and b only

Question 40

When approaching a target system with a macro change proposal, in the______stage there is a monumental dose of negativism and a wide range of negative responses.

A) First
B) Second
C) Third
D) Fourth

Question 41

Programs by definition are relatively short-term, limited endeavors with specific measurable goals and objectives.

Question 42

measures the energy or money spent by the organization to accomplish its goals.

A) O utcome
B) E ffort
C) E asement
D) I mpact

Question 43

Policy dictates what should and should not be done within the agency setting.

Question 44

is the cementing of the change into the structure of the overall service provision system.

A) E ffort
B) I mplement phase
C) S tabilization of change
D) S tart-up

Question 45

According to a recent study, between ______ and ____________ percent of social workers have experienced unwanted sexual advances.

A) 26-38
B) 42-51
C) 58-68
D) 75-80

Question 46

Any aspect of worker-client intervention and interaction that you feel should be improved can be targeted for policy change.

Question 47

Sexual harassment involves all of the following except:

A) U nwelcome sexual advances
B) R equests for sexual favors
C) V erbal or physical conduct of a sexual nature that results in a hostile work environment
D) R ape

Question 48

Your agency contracts with another agency to furnish vocational rehabilitation counseling, instead of trying to provide it. This is called:

A) S ubstitute contracting
B) P urchase-of-service-contract
C) T hird party fee
D) C ontinuity of service

Question 49

Which of the following is (are) among suggestions for getting a new program off the ground during the implementation phase?

A) N urture participating staff's support.
B) C onsider starting out with as large a population of clients as possible.
C) A void trial runs as they take too much time and energy.
D) A ll of the above

Question 50

The case example involving program development provided in the text concerned:

A) H omophobia
B) R acism
C) B ureaucratic red tape
D) S exual harassment

Question 51

The macro client system includes those people who agree and are committed to work together in order to attain the proposed macro change.

Question 52

Regardless of the type of agency policy change considered, the ultimate beneficiaries of that change should be the macro environment.

Question 53

Policies usually provide specific detail about activities performed within an agency, while programs and projects stress general guidelines for total agency functioning.

Question 54

The three major types of potential agency policy changes include policies on agency goals, practice procedures, and personnel practices.

Question 55

Questions one might ask to assess an organization's cultural competence include:

A) In what ways can a culturally competent staff, regardless of the individual worker's cultural background, assist the agency in actualizing its mission of cultural competence?
B) What is the vision of services to the culturally diverse community?
C) How might you determine that the goal of cultural competence has been achieved?
D) All of the above
E) a and b only

Question 56

The target system is the individual, group, or community to be changed or influenced to achieve the social work goals.

Question 57

The role of Coordinator of the Sexual Harassment Awareness Program for Employees described in the text involved all of the following basic duties except:

A) E ducational programming
B) L egal counsel
C) I nformal indirect action
D) P roviding support for victims

Question 58

To track the various phases of the development of the Sexual Harassment Awareness Program for Employees (described in the text), the group utilized a:

A) G PS device
B) P rogram Planning and Budgeting System
C) C aroline Center chart
D) P rogram Evaluation and Review Technique

Question 59

investigate outcomes and determine whether program goals have been met .

A) F easibility studies
B) E ffort estimates
C) V alue measurements
D) I mpact evaluations

Question 60

When composing action systems, the group should ideally consist of no more than ten persons.

Question 61

An email is generally used today for sensitive and confidential documents.

Question 62

PERT stands for Personal Estimation of Resource Target.

Question 63

The high school drop-out rate for African Americans surpasses any other racial/ethnic group in the United States.

Question 64

The fourth step in the process for initiating and implementing macro change is to gain support from the opposition.

Question 65

E-mail is most appropriate for lengthy documents as it saves the sender money on paper.

Question 66

In the case example in the text, Farica and the staff decided to use e-mail regarding the staffing issue.

Question 67

One of the facets of the Nuevo Puente project helped adolescents involve themselves in a range of community activities.

Question 68

The initial composer of an action system is always the best choice for leader.

Question 69

Evaluating the effectiveness of a proposed intervention approach in your agency is an example of a project in macro practice.

Question 70

When developing a program in macro practice, you must clearly define and document the unmet client needs.

Question 71

An example of a project in macro practice is provision of internal services to agency staff.

Question 72

One of the basic types of assets to consider when initiating a project is time.

Question 73

Mustering support can be considered a form of engagement.

Question 74

Objectives are often used as a measure of accountability.

Question 75

When writing clear objectives, the basic formula for delegating responsibility is to specify who will do what by when.

Question 76

The first step in the process for initiating and implementing macro change is to start with an innovative idea.

Question 77

Macro generalist practice requires mustering support from colleagues and influencing decision-makers to effect change at the macro level.

Question 78

A PERT chart depicts the task sequence in working toward goals .

Question 79

Assets are resources and advantages that will help you to undertake and complete your proposed change process.

Question 80

The project conducted by Nuevo Puente resulted in participants' school attendance declining.