Deck 14: Developing and Managing Agency Resources

Question 1

The ability to send out newsletters and brochures for an agency is enhanced if _________ software is available.

A) N etworked
B) S preadsheet
C) Database
D) Desktop publishing

Answer 1

D

Question 2

Agencies wishing to provide grant money for specific projects will usually issue a :

A) RFP
B) P rospectus
C) PFR
D) RDA

Answer 2

A

Question 3

Agency systems for gathering, analyzing, and evaluating data are referred to as.

A) M acro systems
B) M anagement information systems
C) D ata systems
D) M anagement server systems

Answer 3

B

Question 4

A __________  information system allows agencies to produce maps showing areas where services are nonexistent or where transportation problems prevent clients from using available services.

A) D emographic
B) M anagement
C) G eographic
D) C ommunity

Question 5

An example of a government grant is:

A) C arnegie
B) N ational Institute on Aging
C) N ational Association of Social Workers

Question 6

The example in the text regarding social workers creating their own communities of practice or similar internet networks with colleagues who share specific interests is called:

A) www.spincity.com
B) www.geocities.net
C) www.socialworkmanager.org
D) www.socialworkdeli.com

Question 7

Software packages that allow us to maintain various kinds of financial or numerical information are called :

A) PowerPoint
B) Spreadsheets
C) Database software
D) Managed retrieval system

Question 8

Short passages or statements that convey memorable ideas or information are often called:

A) Media interviews
B) Sound bites
C) Candid statements
D) Focused interviews

Question 9

________ is an example of a foundation grant.

A) C arnegie
B) N ational Institute on Aging
C) N ational Association of Social Workers

Question 10

A meeting where grantors provide more information to interested parties is called a :

A) Request for proposal
B) Bidder's conference
C) Prospector convention

Question 11

___________ is a computer-generated slide presentation program.

A) PowerPoint
B) Spreadsheets
C) Database software
D) Managed retrieval system

Question 12

Holding a pancake breakfast, a concert, or sporting event to raise money are examples of a:

A) B enefit
B) C orporate sponsor
C) P ublic charity
D) T hon

Question 13

All of the following are possible sources of funding for an agency except:

A) Individual donors
B) Benefits
C) Membership dues
D) Management systems

Question 14

An example of a non-profit grant is:

A) C arnegie
B) N ational Institute on Aging
C) N ational Association of Social Workers

Question 15

Software that allows the user to switch quickly between word processing, spreadsheets, and databases is referred to as:

A) Integrated
B) Sophisticated
C) IBM-Compatible
D) Disk Operating Systems

Question 16

Which of the following represents a potential way the media can help an agency:

A) M ake the public aware of the agency
B) P ublicize fundraising efforts
C) P ublicize agency and management shortcomings
D) a and b

Question 17

___________ allows us to maintain extensive records and retrieve that data quickly.

A) PowerPoint
B) Spreadsheets
C) Database software
D) Managed retrieval system

Question 18

Which of the following is not a general guideline for working with the media:

A) Single out a specific media representative
B) Recognize that the media make mistakes
C) Learn media time schedules
D) All are general guidelines to follow

Question 19

News releases for print media should:

A) Not be handwritten
B) Provide a telephone number for further information
C) Include a release date
D) All of the above

Question 20

_________ proposals are designed to provide a particular service to some size system-individual, family, group, organization, or community.

A) P rogram
B) R esearch
C) T echnical assistance
D) P lanning

Question 21

Generally speaking, newspaper editors do not take positions on issues in the community.

Question 22

Spreadsheets are the easiest type of software to use to store and retrieve clients' names and addresses.

Question 23

A grant proposal seeking money to provide agency staff with specialized workshops on drug abuse might best be classified as a ___________ proposal.

A) P lanning
B) R esearch
C) P rogram
D) T raining

Question 24

Most letters to the editor must be signed, since anonymous letters will probably not be printed.

Question 25

Usually about 5 minutes of an interview with television reporters will appear on television.

Question 26

A brief summary found at the beginning of a grant proposal is referred to as a(n):

A) A bstract
B) T able of contents
C) B udget summary
D) A ll of the above

Question 27

Unusual or questionable costs should be fully described in the    of a grant proposal.

A) B udget narrative
B) A bstract or summary
C) B udget
D) C ertification of compliance

Question 28

The advent of the personal computer has now made larger computer systems obsolete.

Question 29

Database software is generally used to calculate and maintain various kinds of financial or numerical information.

Question 30

According to the text, your first contacts with the media should be made as soon as a problem arises.

Question 31

The primary purpose of the media is to assist organizations and agencies in the community dedicated to helping others.

Question 32

_________ proposals provide for specialized help, allowing organizations or individuals to carry out a program.

A) P rogram
B) R esearch
C) T echnical assistance
D) P lanning

Question 33

Providing "off the record" information to the news media is the safest way to ensure that the information will not be published.

Question 34

__________ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.

A) O utcome statistics
B) P rocedure studies
C) P rocess evaluations
D) P rogram evaluations

Question 35

The process whereby public agencies contract many or most of their services to nonprofit agencies is called:

A) P assing the buck
B) P rivatization of services
C) D ownsizing
D) T echnical assistance

Question 36

Whenever possible, it is best not to restrict your contacts with the media to a single reporter.

Question 37

A budget which depicts costs of a project broken down into two categories-drug education program and drug treatment program-is most likely NOT  a:

A) Line-item budget
B) Functional budget
C) Program budget

Question 38

The expectation that both the grantee and the grantor will contribute money to the success of a project is referred to as:

A) E quality funding
B) Soft match
C) Cost sharing
D) Institutional cooperation

Question 39

____________ proposals involve studying a particular problem or testing a specific intervention approach.

A) P rogram
B) R esearch
C) T echnical assistance
D) P lanning

Question 40

A section in a grant proposal that discusses adherence to civil rights laws and protections for human subjects was described in the text as:

A) I nstitutional adherence
B) H uman rights directive
C) C ertifications of compliance
D) C onstitutional endorsements

Question 41

Outcome evaluation is concerned with such factors as whether the staff provided the service intended and whether the cost of the service provided was reasonable.

Question 42

When one organization buys the services of another, we usually refer to the arrangement as a grant.

Question 43

A budget that lists each category of expenditures in specific detail (such as personnel, equipment, etc.) is referred to as a line-item budget.

Question 44

Most generalist social workers begin their careers expecting to raise funds as part of their jobs.

Question 45

It is generally recommended that you send a letter of intent to a potential funding source before preparing the actual proposal.

Question 46

Client names, service dates, and presenting problems are unlikely to appear in a management information system.

Question 47

It is generally satisfactory to have rather broad objectives for a grant proposal.

Question 48

Evaluation of outcomes is one possible use of a management information system.

Question 49

Most private nonprofit agencies today receive grants or contracts from public sources.

Question 50

You can assume that any website regarding social work will provide a wealth of accurate information because social workers will have developed it.

Question 51

The primary advantage of benefits is that one can raise almost unlimited amounts of money.

Question 52

Raising money through direct mail solicitations is an easy way to raise large amounts of money for your organization or purpose.

Question 53

Initially it may take us longer to enter data using the computer than it did the old-fashioned way.

Question 54

A good, solid idea for a new program can generally be sent to almost any foundation for possible funding.

Question 55

Government grants and contracts are often restrictive in nature.

Question 56

A clear statement in a grant proposal that demonstrates why the proposed activity is important is called a problem statement.

Question 57

Getting a grant proposal in late can be the same as not sending it at all.

Question 58

The activities that the grantee will engage in to achieve grant objectives are described in the methods section of the grant proposal.

Question 59

Successful fundraising is increased when donors have multiple reasons for supporting a cause or activity.

Question 60

In the certifications of compliance section of a grant proposal, you could describe how you will obtain subjects' informed consent.

Question 61

Define the specific sections of a good grant proposal.

Question 62

Why is it said that the line between public, tax-supported agencies and private nonprofit agencies is getting blurred? Give examples.

Question 63

List and briefly describe three guidelines for using the media.

Question 64

Describe at least three primary kinds of software used in agencies, and indicate how each may be used.

Question 65

List publications you could find in the library that would be good resources for finding granting agencies.