Deck 4: Group Skills for Organizational and Community Change

Question 1

A(n)______team is brought in to come up with a variety of possible products or ideas and the individual(s) who will need the autonomy to consider alternatives.

A) creative
B) tactical
C) problem-solving
D) interdisciplinary

Answer 1

A

Question 2

A meeting should be ended under each of the following circumstances except :

A) More facts are required to resolve an issue
B) The meeting needs the input of people who could not be present
C) Future events may change drastically what the group decides
D) The participants don't like each other

Answer 2

D

Question 3

Which of the following is not an advantage of parliamentary procedure?

A) All members have an opportunity to be heard
B) Parliamentary procedure allows for quicker decisions on some issues
C) Parliamentary procedure can be manipulated by those who know how to do so
D) All of the above

Answer 3

C

Question 4

Regarding use of self as a leadership skill:

A) Purposefulness is the capacity to engage in goal-seeking behaviors.
B) Purposefulness is usually random in nature.
C) When using self-disclosure, you should not admit vulnerability.
D) You need to be aware of your own ideas and always stick to them.

Question 5

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of

A) Territoriality
B) Support groups
C) Informal networks
D) Groupthink

Question 6

Use of self was discussed in the text as involving all of the following skills except :

A) Purposefulness
B) Self-consciousness
C) Self-disclosure
D) Self-awareness

Question 7

Networks may be classified on which of the following:

A) Type of relationship among members
B) Degree of intimacy shared by members
C) Difficulty level of help needed
D) Size
E) All of the above

Question 8

Which of the following reason(s) accurately describe(s) why networks are so important to social workers:

A) Clients benefit from informal helping networks.
B) Networks reach out to clients who might not seek services.
C) Networks assist formal resource systems.
D) Networks help clients receive service from formal systems.
E) All of the above

Question 9

Which is the correct way to place a motion on the floor for discussion?

A) "I move we authorize the President to negotiate an agreement with the Director of the Unicap agency."
B) "I motion we authorize the President to negotiate an agreement with the Director of the Unicap agency."
C) "I move we let the President work things out."
D) "I motion we let the President work things out."

Question 10

The text noted that______describes in his autobiography how informal networks helped people cope with oppression and hostility by providing support and encouragement.

A) Malcolm X
B) Martin Luther King, Jr.
C) Cesar Chavez
D) Jesse Jackson

Question 11

Parents Anonymous and Alcoholics Anonymous are examples of:

A) Formal resource systems
B) Nominal groups
C) Nonfunctional role groups
D) Nonfunctional role groups

Question 12

Which of the following is not a characteristic of effective teams?

A) Clear goals
B) Competitive environment
C) Commitment of all members
D) Membership tied to goals

Question 13

Which of the following is not a potential source of trouble affecting networks?

A) Failure of social workers to value informal networks
B) Negative relationships among network members
C) Failure to share information among different networks
D) Social workers giving informal networks high status

Question 14

Which motion would be appropriate when the group has begun discussing an item not on the agenda?

A) Point of information
B) Point of order
C) Motion to adjourn
D) Motion to recess

Question 15

Skills needed to be effective as a leader include:

A) Aggressiveness
B) Communication skills
C) Understanding the media
D) b and c only
E) a and c only

Question 16

Helpful techniques for making meetings more effective include:

A) Clarifying the purpose and objectives of the meeting
B) Selecting those who will participate
C) Selecting a time and place for the meeting
D) Preparing an agenda
E) All of the above

Question 17

A collaborative climate in a team can be threatened by all of the following except :

A) Consistent behavioral expectations
B) Blurred roles
C) Territoriality
D) Extremely rigid roles

Question 18

The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say "Point of _____."

A) Order
B) Seriatim
C) Plurality
D) Information

Question 19

The minimum number or proportion of members needed to legally transact business is a:

A) Filibuster
B) Point of order
C) Seriatim
D) Quorum
E) Proxy

Question 20

All of the following are acceptable roles for social workers involved with self-help groups except :

A) Training members as leaders
B) Providing referrals to the group
C) Accepting referrals from the group
D) Controlling the group members

Question 21

conflict is a dispute arising from differences in such factors as power, time, or physical or other environmental barriers.

A) Data
B) Induced
C) Illusionary
D) Structural
E) Displaced

Question 22

When someone else confronts you, all of the following are true except:

A) Pay very close attention to what the confronter is telling you.
B) Tell your confronter that you appreciate his effort and his feedback.
C) Reproach the confronter with criticism of your own in order to hold your ground.
D) Approach your confronter later.

Question 23

Which of the following motions does not need a second?

A) Call for adjournment
B) Appeal decision of chair
C) Table a motion
D) Point of order

Question 24

In Johnson's personal styles for addressing conflict, the__________is one who values the relationship with the opponent much more than achieving his own goals.

A) Fox
B) Shark
C) Teddy Bear
D) Turtle

Question 25

In conflict resolution it is important to:

A) Emphasize your willingness to cooperate
B) Empathize with your opponent's perspective
C) Evaluate only your opponent's motivation to address the conflict, because you already know your own motivation
D) a and b only

Question 26

All of the following are positive aspects of conflict except:

A) Conflict can cause daily routines to become more exciting.
B) Conflict can be fun when it is not taken too seriously.
C) Conflict can facilitate the development and depth of relationships.
D) Conflict takes a lot of energy.

Question 27

The first step in conflict resolution is:

A) Establishing common ground
B) Emphasizing the importance of communication
C) The confrontation
D) Evaluating both your and your opponent's motivation in addressing the conflict
E) Emphasizing your willingness to cooperate

Question 28

In Johnson's personal styles for addressing conflict, the fox represents:

A) The compromiser
B) The aggressor
C) One who withdraws in order to avoid conflicts
D) One who values the relationship with the opponent much more than achieving his own goals

Question 29

The following is a suggestion for emphasizing the importance of communication during conflict resolution:

A) Enter into the conflict even if you do not have a clearly established reason for doing so, because the conflict itself will help you establish the reason.
B) Entering into a conflict when you are angry is good because you then have a high energy level.
C) Avoid including positive statements and feedback along with the negative aspects of confrontation because they will only detract from your goal.
D) Do not begin a confrontation when you are angry because anger makes you lose your objectivity.

Question 30

Conflict may occur in which of the following situations?

A) Between persons representing the interests of others
B) Between two or more groups
C) Between two or more people who disagree about how to do something
D) All of the above
E) None of the above

Question 31

In Johnson's personal styles for addressing conflict, the________is one who withdraws to avoid conflict.

A) Fox
B) Shark
C) Teddy Bear
D) Turtle

Question 32

Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence.    The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support.
This is an example of ______  conflict.

A) Expressive
B) Data
C) Illusionary
D) Interest/commitment
E) Structural

Question 33

is a signed statement giving another person the right to vote in one's place.

A) Filibuster
B) Point of order
C) Seriatim
D) Quorum
E) Proxy

Question 34

conflict is based on stereotyping or simply mistaken thinking about what someone said or did.

A) Data
B) Displaced
C) Misattributed
D) Structural
E) Induced

Question 35

conflict is created to reach goals that cannot be attained directly.

A) Data
B) Displaced
C) Misattributed
D) Structural
E) Induced

Question 36

In Johnson's personal styles for addressing conflict, the________is one who is an aggressor moving boldly into conflict.

A) Fox
B) Shark
C) Teddy Bear
D) Turtle

Question 37

conflict is directed at people or concerns other than the real party or source of conflict.

A) Data
B) Displaced
C) Misattributed
D) Structural
E) Induced

Question 38

Misattributed conflict occurs in which of the following situations?

A) When conflict is created in order to gain support from one group against another
B) When the interests of two groups are different
C) When an honest mistake has been made
D) All of the above

Question 39

Speaking for the primary purpose of taking up time and preventing a group from voting on a topic is called a:

A) Filibuster
B) Point of order
C) Seriatim
D) Quorum
E) Proxy

Question 40

conflict occurs when two sides have either inconsistent or inadequate information upon which to make decisions.

A) Data
B) Displaced
C) Misattributed
D) Structural
E) Induced

Question 41

The term "sandwich generation" refers to children who care for themselves after school because their parents are still at work.

Question 42

Networks can help workers cope with their own professional stresses and strains.

Question 43

A disaster team is an example of a tactical team.

Question 44

The membership of networks usually stays constant over time.

Question 45

Power is the central theme of leadership.

Question 46

Critical thinking and groupthink are both desirable characteristics of effective teams.

Question 47

Conflict management by_______occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.

A) negotiated agreement
B) exercise of authority/power
C) emergent agreement
D) coactive disputation

Question 48

According to the text, a large measure of macro-level change occurs as a result of groups and teams working together.

Question 49

One of the advantages of networking is the synergy which comes from having multiple people or agencies working together to solve a problem.

Question 50

As a leader, when self-disclosing you should never admit vulnerability.

Question 51

A standard of excellence is a measure of the value or worth of an action.

Question 52

Creative teams' members function best with maximum supervision of members and clear rules.

Question 53

Leadership in general is synonymous with administration.

Question 54

Teams benefit from the existence of external support and recognition.

Question 55

Networks are particularly important in rural areas where formal resources and services are less likely to be available.

Question 56

Networking is important in helping you survive as a social worker.

Question 57

Often great ideas are not acted upon because they are not articulated with sufficient clarity.

Question 58

Examples of possible teams on which a social worker might sit are interdisciplinary, agency board of directors, and community task forces.

Question 59

A common problem in networking is that professional social workers may not value the potential help provided by informal networks.

Question 60

Leaders are only effective when they retain the power and responsibility themselves.

Question 61

The final step in conflict resolution is to come to some mutually satisfactory agreement.

Question 62

Identify and describe four reasons why networking is important to social workers.

Question 63

The authors recommend holding meetings during meals because it is an efficient use of time.

Question 64

An important step in managing conflict is to focus on positions, not interests.

Question 65

When entering into a conflict, it is important to keep in mind the nurturance of your relationship with the other person.

Question 66

One of the problems with conflict is that it takes energy.

Question 67

Conflict is a natural outcome of our efforts at advocating for others.

Question 68

Avoid using "I-messages" during conflict resolution because it detracts from what you are trying to accomplish.

Question 69

List eight skills needed to be effective as a leader.

Question 70

One of the guidelines for conflict management is to always let the adversary know exactly how much power you have.

Question 71

A meeting regarding one specific decision should probably be concluded when the group reaches a decision.

Question 72

Conflict management by negotiated agreement works when there are large disparities in power between the two sides.

Question 73

Reaching consensus in a group usually takes longer than using parliamentary procedure to make decisions.

Question 74

Parliamentary procedure enables all group members the right to speak and have their ideas considered.

Question 75

One approach to managing conflict is to create it.

Question 76

A quorum is the minimum number of members needed to legally transact business in a group.

Question 77

Robert's Rules of Order are used most frequently in small informal groups.

Question 78

A family dispute that has pitted the parents against a specific child is an example of a representational conflict.

Question 79

Passive resistance means that you do not let the other party know what you are doing.

Question 80

Seeking harmony among members is the most important role of a group leader.