Deck 18: Managing Work Groups and Teams

Question 1

Personal attraction enhances cohesiveness.

Answer 1

True

Question 2

Groups are the basis for much of the work that gets done, and they evolve both inside and outside the normal structural boundaries of the organization.

Answer 2

True

Question 3

The Internet has served as a platform for the emergence of more and different kinds of informal or interest groups.

Answer 3

True

Question 4

In your role as a student, your professors expect you to spend two hours studying outside class for every hour spent in class. On the other hand, your boss expects you to work at least 10 hours overtime weekly. This problem could lead to interrole conflict.

Question 5

When norms are low, performance will be high, if group cohesiveness is low.

Question 6

Informal groups in organizations are not very powerful so managers can ignore them.

Question 7

Even when a formal leader is designated, the group or team may also look to others for leadership.

Question 8

Role ambiguity is not a significant problem for the individual who must contend with it or the organization that expects the employee to perform.

Question 9

When the members enact the roles they have accepted, interaction occurs, and the efforts of the group are directed toward goal attainment, the group has reached the norming phase.

Question 10

Jerry became a board member of the Helene Cody Foundation because he strongly believes in the mission of the organization, which is "to inspire youth to volunteer, to better their communities and themselves." He joined because of instrumental benefits.

Question 11

In a highly socialized team, the members work well together, support and trust one another, and are generally effective at achieving their chosen goals.

Question 12

An informal leader is likely to be a person capable of carrying out both the task specialist and socioemotional roles within groups effectively.

Question 13

John is a realtor. He joined the Lions Club to network and get listings. He joined for need satisfaction.

Question 14

The first two stages of role development are individual processes, as the group members let individuals know what is expected of them.

Question 15

Nikita is health conscious. She joined a local gym to work out and meet people who valued fitness like she does. She is joining because of group goals.

Question 16

If your boss tells you to assume more responsibility and then complains when you do not clear your decisions with him, you will experience person-role conflict.

Question 17

The need to be a team player has decreased recently, so many organizations will actively resist hiring someone who wants to work with others.

Question 18

When a class is divided into small groups, each group will have the same norms.

Question 19

Joe has been put in charge of the advertising campaign for a high-sugar, ready-to-eat cereal. He knows that one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows, but he feels that it is wrong to push high-sugar foods to young children. Joe is suffering intrasender conflict.

Question 20

Three basic kinds of groups are found in organizations ⎯ functional groups, informal or interest groups, and task groups and teams.

Question 21

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
A personality clash between the Iron Mountain and Cintas managers can cause interpersonal conflict.

Question 22

In most compromise situations, everyone wins.

Question 23

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Each member of the group has a role to play in helping the group reach its goals.

Question 24

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
From the information provided, you can tell that this group will never be highly cohesive and will at best perform moderately well.

Question 25

Since much conflict in organizations revolves around the use of resources, learning to compromise should reduce conflict.

Question 26

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Role ambiguity will occur when the group assumes that the management consultant will type the final report, and she refuses.

Question 27

You are a shift supervisor. This means you are a member of a(n) ____ group.

A) functional
B) task
C) informal
D) interest
E) operative

Question 28

A useful method for stimulating conflict is to bring in one or more outsiders who will shake things up.

Question 29

Many intergroup conflicts arise more from organizational causes then from interpersonal causes.

Question 30

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Group cohesiveness will increase when the group decides to assign each part to someone and e-mail the results to each other for compilation.

Question 31

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
The instructor created a task group.

Question 32

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Group cohesiveness will decrease when the class learns there will only be one group that can earn an A.

Question 33

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
All of the groups in this class will have the same group norms.

Question 34

Most interpersonal relationships in organizations have no conflict.

Question 35

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
This group will never develop any group norms.

Question 36

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Class cohesiveness will increase when the groups learn there will be peer evaluations figured into their grade.

Question 37

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Since this is a group full of executive professionals, their egos will get in the way and it will never reach the performing stage.

Question 38

Informal leaders are not powerful because they draw only from referent power.

Question 39

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
Role overload will occur if the IT manager tries to do the whole project himself.

Question 40

Special Exercises
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants.
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
The way that the veterans respect each other may decrease the group's cohesiveness.

Question 41

Which of the following statements accurately describes a task group?

A) Task groups are created to accomplish a wide range of purposes.
B) Task groups are formed by the members.
C) Task groups have a stated or implied time horizon.
D) Task groups can be an autonomous work group or a functional group.
E) The purposes for the task group's existence may not be consistent with those of the organization.

Question 42

Which of the following is NOT an example of a functional group?

A) Production department of a manufacturing firm
B) Management department of a business school
C) Project team in a high-tech firm
D) Hospital nursing staff
E) Accounting staff in a retail firm

Question 43

Interest groups

A) are not formed by the organization.
B) have goals that are consistent with the organization's goals.
C) will go away if ignored.
D) have a specified time horizon.
E) have little impact on the organization.

Question 44

A group created by the organization to accomplish a number of purposes during an indefinite time period is a(n)

A) functional group.
B) informal group.
C) task force.
D) project group.
E) interest group.

Question 45

Organizations form ____ groups.

A) functional and interest
B) functional and informal
C) task and interest
D) interest and informal
E) task and functional

Question 46

The Manchester athletic department created a group to raise money for a new track. This is an example of a

A) functional group.
B) work unit.
C) task group.
D) special interest group.
E) quality circle.

Question 47

Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this?

A) Functional
B) Interest
C) Formal
D) Task
E) Impromptu

Question 48

A group created by an organization to accomplish a limited number of goals within a stated time is a(n)

A) functional group.
B) task group.
C) interest group.
D) informal unit.
E) quality circle.

Question 49

Which of the following is NOT an example of a task group?

A) A task force
B) A team
C) The audit department
D) A principles of management class
E) An NFL team

Question 50

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n)

A) functional group.
B) informal group.
C) work team.
D) task group.
E) quality circle.

Question 51

One may assume that after a functional group accomplishes its current objectives, it will

A) cease to exist.
B) get another objective.
C) become a task group.
D) develop into an interest group.
E) need to restart at the forming level of group development if it is called upon to accomplish a new objective.

Question 52

When an organization assigns you to a group for a specific length of time to accomplish a specific goal, you are a member of a(n) ____ group.

A) functional
B) interest
C) task
D) informal
E) change

Question 53

Which of the following is a primary factor in distinguishing among different types of groups?

A) Size
B) Type of leader involved
C) Organizational level
D) Goal or purpose
E) None of these choices

Question 54

A receptionist at Lawrence Orthopedics is a member of a(n)

A) functional group.
B) informal group.
C) work team.
D) task group.
E) quality circle.

Question 55

Which of the following is NOT a characteristic of a group in an organization?

A) It has a specific number of people.
B) Its members regularly interact.
C) It is created to accomplish a goal.
D) It can evolve inside the normal organization structural boundaries.
E) It can evolve outside the normal organization structural boundaries.

Question 56

The head of the management department formed a committee and charged them to develop a policy document for evaluating faculty members. The committee will disband when this task is completed. What kind of group is this?

A) Functional
B) Task force
C) Interest
D) Informal
E) Hierarchical

Question 57

Which of the following is NOT a type of team?

A) Autonomous work group
B) Interest group
C) Quality circle
D) Problem-solving team
E) Virtual team

Question 58

Kraft brought together representatives from operations, marketing, and finance to assess the likely success of a new product. Kraft has created a(n) ____ group.

A) functional
B) interest
C) task
D) informal
E) change

Question 59

When an organization decides to use teams, it is

A) usually making a mistake.
B) implementing a form of organizational change.
C) using functional groups to resolve the organization's problems.
D) fostering cohesiveness.
E) violating the basic tenet of organizational design that calls for "one person, one boss."

Question 60

Departments such as personnel, finance, and public relations are all examples of ____ groups.

A) task
B) operative work
C) functional
D) interest
E) autonomous work

Question 61

The finance department was performing solidly when the director retired. Her replacement moved up from within the department. The ripple effect caused the department to temporarily shift to the ____ phase of group development.

A) storming
B) norming
C) performing
D) forming
E) conforming

Question 62

During which stage of group development do the members try out various forms of behavior in an attempt to test the waters and see what will be acceptable in the group?

A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming

Question 63

The second stage of group development is

A) storming.
B) norming.
C) forming.
D) performing.
E) transforming.

Question 64

Alejandro wants better pay. He joins the teachers union because they strive for better pay and benefits. He joins because of

A) instrumental benefits.
B) group activities.
C) group goals.
D) need satisfaction.
E) interpersonal attraction.

Question 65

Factors that might contribute to an individual's interpersonal attraction to a group include all the following EXCEPT

A) physical proximity to group members.
B) compatible personalities.
C) the group's goal.
D) increased interaction.
E) similarity of attitudes with group members.

Question 66

Drew just joined a group supporting literacy in elementary schools because a teacher in the group is good looking and he want to meet her. Which of the following is Drew's primary reason for joining the group?

A) Instrumental benefits
B) Need satisfaction
C) Group goals
D) Group activities
E) Interpersonal attraction

Question 67

Resistance over implementing work teams is most likely to come from

A) first-line managers.
B) top management.
C) the union.
D) stakeholders.
E) the people directly responsible for the actual implementation.

Question 68

Mona joined the UAW because she thinks it will negotiate a pay increase. She wants to make more money doing the same job. She joined because of

A) need satisfaction.
B) group goals.
C) group activities.
D) interpersonal attraction.
E) All of these choices

Question 69

Consultants from three different branch offices interact via e-mail on a project. They each provide their expertise and then the group changes. They are part of a(n)

A) interest group.
B) virtual team.
C) task force.
D) functional group.
E) quality circle.

Question 70

At what stage of group development might group members regress to the previous stage of group development?

A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming

Question 71

Human Resources had four people interview each applicant. The interviewers posted their comments on an internal blog and picked a candidate for a position. This is a(n)

A) interest group.
B) virtual team.
C) task force.
D) functional group.
E) quality circle.

Question 72

Oschur is volunteering at a food bank. He feels better about himself when he spends some time helping others. Which of the following explains his primary reason for joining the group?

A) Instrumental benefits
B) Need satisfaction
C) Group goals
D) Group activities
E) Interpersonal attraction

Question 73

Which of these is a common reason for joining a group?

A) Interpersonal attraction
B) Group activities
C) Identification with group goals
D) Instrumental benefits from membership
E) All of these choices

Question 74

The stage of group development that generally begins with a burst of activity is

A) norming.
B) storming.
C) forming.
D) performing.
E) conforming.

Question 75

Implementing teams is essentially the same as implementing

A) a functional group.
B) a task force.
C) a major organizational change.
D) an interest group.
E) group norms.

Question 76

Al Moore is part of a group that recently formed. He accepted a follower role and let Bill Kline be the leader. Bill has the group focused on goal attainment and functioning well. What stage of development is this group in at the present time?

A) Norming
B) Storming
C) Forming
D) Performing
E) Conforming

Question 77

St. Paul Church formed a committee to set goals for the year. The committee included youth, adult, and senior ministry leaders, plus the treasurer, senior pastor, and choir director. This is an example of a(n)

A) interest group.
B) virtual team.
C) task force.
D) functional group.
E) quality circle.

Question 78

Well-designed and implemented teams will result in

A) high-performance norms.
B) very cohesive groups.
C) worker empowerment.
D) increased flexibility and responsiveness.
E) All of these choices

Question 79

Ashish joined a country club to play golf, not because he the game, but because it's a skill he sees as essential to moving up the corporate ladder. Which of the following is the BEST explanation for Ashish's action?

A) Interpersonal attraction
B) Group activities
C) Need satisfaction
D) Group goals
E) Instrumental benefits

Question 80

Claudia is a personal financial planner. When she moved her family to a new city she joined a swim club. Claudia finds sitting by the pool, chatting with other parents, is a good way to network and further her career. Her primary reason for joining the club was

A) instrumental benefits.
B) need satisfaction.
C) group goals.
D) group activities.
E) interpersonal attraction.