Deck 1: Managing and the Managers Job

Question 1

Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m., and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg.

Answer 1

False

Question 2

A cross country running team is an example of an organization.

Answer 2

True

Question 3

Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. She is likely a first-line manager.

Answer 3

False

Question 4

The concept of a management role is similar to the role an actor plays in a theatrical production.

Question 5

When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the negotiator role.

Question 6

When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role.

Question 7

To be an effective manager, you must first do your planning, then your organizing, then your leading, and finally your controlling.

Question 8

If American Airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management.

Question 9

When your boss goes to the company president's home for a Christmas party, your boss is engaged in the political role as defined by Mintzberg.

Question 10

Leading means setting an organization's goals and deciding how best to achieve them.

Question 11

Operations managers are concerned with creating and managing the systems that create an organization's products and services.

Question 12

Ann Honeycutt has specialized training for coordinating the various recreational activities at a retirement village and nursing home. Because she is involved with all such activities, she likely is an administrative manager.

Question 13

An example of a physical resource is the drilling platform used by an oil company.

Question 14

Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function.

Question 15

Managers can be classified according to their  level in the organization and the area in which they specialize.

Question 16

At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards. Tim's job in the factory involves the controlling function.

Question 17

Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur.

Question 18

Managers who select a course of action from a set of rational alternatives are involved in decision making.

Question 19

Jeanne's department has the lowest production cost because her people keep the scrap rate and direct labor costs low. From this information, we know her department is an efficient operation.

Question 20

Efficient managers  make the right decisions and successfully implement them.

Question 21

All of the following are physical resources EXCEPT

A) raw materials.
B) a robotic welder.
C) labor used in production.
D) an inventory of finished goods.
E) an office building.

Question 22

Managers who are able to see the overall relationships among their organization, its competitors, its suppliers, and the economy are said to have good diagnostic skills.

Question 23

Managers use all of the following types of resources to achieve organizational goals EXCEPT

A) competitive.
B) physical.
C) human.
D) financial.
E) information.

Question 24

In the Women's National Basketball Association, the coaches, managers, and players are  ____ resources.

A) physical
B) financial
C) human
D) information
E) intellectual

Question 25

To be a successful manager, good interpersonal skills are essential.

Question 26

Which of the following is an example of an organization?

A) The Department of Education
B) Princeton University track team
C) Starbucks
D) Swoopo, online auction site
E) All of these choices

Question 27

Juan has strong diagnostic skills. He is good at developing a big picture perspective.

Question 28

The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of

A) bureaucracies.
B) not-for-profit corporations.
C) organizations.
D) managerial diversity.
E) centralized units of operation.

Question 29

Managerial work follows an orderly, systematic progression through the workweek.

Question 30

Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in

A) starting a corporation.
B) starting an organization.
C) creating a managerial hierarchy.
D) creating a bureaucracy.
E) creating an organizational matrix.

Question 31

Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery-flavored popcorn. The startup process for this organization included

A) deciding on a product to make.
B) identifying potential competitors for the flavored popcorn.
C) finding an initial location in which to house the organization.
D) making financial arrangements to order supplies.
E) All of these choices

Question 32

Conceptual skills are more important to first-line managers than to managers at other levels of the organization.

Question 33

Which of the following is NOT an example of a physical resource needed to operate the company that produces Kenny's Cajun Popcorn, a "low-calorie snack with a high-voltage flavor"?

A) An industrial-size popcorn popper
B) Cajun spices needed for flavoring popcorn
C) The help of family members who serve as taste-testers
D) Popcorn
E) An inventory of cans of market-ready Kenny's Cajun Popcorn

Question 34

In the National Football League, the stadiums are ____ resources.

A) competitive
B) physical
C) human
D) financial
E) information

Question 35

William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He will be learning technical skills.

Question 36

The management skills required for success in the not-for-profit sector are essentially the same as the for-profit sector.

Question 37

Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, and ethnicity, but not physical abilities and disabilities.

Question 38

Technical skills are more important at the level of the middle manager than at other management levels.

Question 39

Communication skills help the manager listen to what others say and to understand the real meaning behind e-mails, letters, reports, and other written communication.

Question 40

If you were to study every management book, you could then step into a top management position and immediately be effective.  

Question 41

The purpose of planning and decision making is to

A) enhance the company's image.
B) monitor organizational progress.
C) structure the organization for effective goal attainment.
D) get the members of the organization to work together.
E) serve as a guide for future activities.

Question 42

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was

A) equally efficient but not as effective.
B) equally effective and efficient.
C) of unknown effectiveness but not as efficient.
D) neither effective nor efficient.
E) busy managing other workers.

Question 43

The primary purpose of the management process is to

A) develop organizational goals and make logical decisions.
B) achieve organizational goals efficiently and effectively.
C) ensure that all employees are working together effectively.
D) organize the various functions in a logical manner.
E) make sure things go as planned.

Question 44

Advertising and subscription revenues at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in

A) organizing.
B) planning.
C) controlling.
D) leading.
E) communicating.

Question 45

In the National Football League, the ticket revenues are ____ resources.

A) competitive
B) physical
C) human
D) financial
E) informational

Question 46

Achieving organizational goals efficiently and effectively

A) is necessary to make logical decisions.
B) is not necessary for successful management but is desirable.
C) ensures that all employees will work cohesively.
D) rarely occurs in private sector organizations.
E) is the primary purpose of the management process.

Question 47

____ means making the right decisions and then successfully implementing them.

A) Efficiency
B) Effectiveness
C) Pervasiveness
D) Controlling
E) Leading

Question 48

____ involves determining an organization's goals and deciding how best to achieve them.

A) Coordinating
B) Controlling
C) Organizing
D) Leading
E) None of these choices

Question 49

The correct sequence in which a manager should accomplish the four basic management functions

A) is planning − organizing − leading − controlling.
B) is organizing − planning − leading − controlling.
C) is organizing − leading − planning − controlling.
D) is leading − controlling − organizing − planning.
E) depends on the prevailing circumstances.

Question 50

Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in

A) planning.
B) organizing.
C) leading.
D) controlling.
E) decision making.

Question 51

In the National Football League, the promotional ads are  ____ resources.

A) competitive
B) physical
C) human
D) financial
E) informational

Question 52

Which of the following correctly lists all of the basic management functions?

A) Decision making, controlling, leading, and coordinating
B) Planning, decision making, organizing, and controlling
C) Planning and decision making, leading, and organizing
D) Planning and decision making, organizing, leading, and controlling
E) Managing, leading, directing, staffing, and evaluating

Question 53

____ is one of the four basic management functions.

A) Organizing
B) Disciplining
C) Improvising
D) Correcting
E) Motivating

Question 54

Which of the following statements describes individuals engaged in management?

A) The worker welds parts together.
B) The quality control employee inspects boxes of cake mix as they come off the line.
C) The auto repair worker changes the oil in a customer's car.
D) The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year.
E) All of these choices

Question 55

Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in

A) planning.
B) organizing.
C) managing.
D) controlling.
E) leading.

Question 56

____ refers to doing a job without wasting resources.

A) Complexity
B) Effectiveness
C) Pervasiveness
D) Efficiency
E) Reliability

Question 57

The fact that managers use four classes of inputs to perform organizational processes suggests that management is

A) resource-based.
B) an ineffective process.
C) an inefficient process.
D) a conversion process.
E) not using its environment wisely.

Question 58

Google CEO, Larry Page, created a work culture that seeks employee input and provides plentiful perks, transparency, and flexibility. This is most representative of which management function?

A) Controlling
B) Organizing
C) Leading
D) Planning
E) Motivating

Question 59

The definition of management considers

A) goals.
B) effectiveness.
C) resources.
D) efficiency.
E) All of these choices

Question 60

Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime because it operates

A) effectively.
B) with reliability.
C) with flexibility.
D) efficiently.
E) bureaucratically.

Question 61

____ managers tend to be generalists and not associated with any particular functional area.

A) Administrative
B) Operations
C) Production
D) Marketing
E) Human resources

Question 62

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level?

A) First-line management
B) Administrative management
C) Middle-level marketing management
D) Top management
E) Front-line supervisor

Question 63

Corporate attorneys are part of the corporate headquarters. Their area of management is part of

A) marketing.
B) finance.
C) operations.
D) human resources.
E) other kinds of management.

Question 64

Editors at publishing companies monitor content for quality and accuracy. They are engaged in

A) planning.
B) controlling.
C) leading.
D) organizing.
E) discriminating.

Question 65

Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their performance. Eric is a(n) ____ manager.

A) operations
B) administration
C) marketing
D) finance
E) human resources

Question 66

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function?

A) Planning
B) Controlling
C) Leading
D) Organizing
E) Coordinating

Question 67

Google CEO, Larry Page, launched Google+, which lets people group those with whom they interact into different social circles. Distinguishing Google+ from Facebook was part of the  ____ function of management.

A) organizing
B) controlling
C) coordinating
D) leading
E) planning and decision making

Question 68

Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management.

A) organizing
B) controlling
C) coordinating
D) leading
E) planning

Question 69

Which of the following statements BEST reflects the relationship between management and leadership?

A) Leadership is only one part of management.
B) Management is only one part of leadership.
C) Management and leadership are the same thing.
D) Leadership and management are unrelated concepts.
E) Both leadership and management are part of controlling.

Question 70

Which of the following statements about middle managers is FALSE?

A) Middle managers coordinate supervisors' work.
B) Middle managers implement top management's policies.
C) Middle managers serve as a bridge between upper and lower levels of the organization.
D) The number of middle managers is increasing in most organizations.
E) Middle managers can also be classified according to functional area.

Question 71

In the production department at Chelsea Milling Company, a sample of every product is taken at 15-minute intervals to ensure that standards are maintained. This is an example of

A) planning.
B) controlling.
C) leading.
D) organizing.
E) discriminating.

Question 72

Middle managers spend most of their time

A) on the telephone.
B) in meetings.
C) implementing plans of top managers.
D) managing inventory.
E) supervising production employees.

Question 73

Google CEO, Larry Page, announced to the media that Google+, its social networking site, gained 10 million users its first 2 weeks. Page leveraged the Google name and expertise in search engines with the new social networking site. Which management function does this represent?

A) Planning
B) Controlling
C) Leading
D) Organizing
E) Communicating

Question 74

When editors ensure authors meet a deadline, the editors are working in which functional area?

A) Marketing
B) Finance
C) Operations
D) Human resources
E) Administration

Question 75

Which of the following is an activity associated with the management function of controlling?

A) Setting a goal to increase sales 25 percent next quarter
B) Arranging units in an organization according to function
C) Reviewing yesterday's production reports
D) Choosing between two alternative communication systems
E) Deciding to buy ten new robots to weld auto bodies

Question 76

Which of the following is NOT an activity associated with the management function of leading?

A) Trying to get employees to produce at high levels
B) Settling a dispute between two shifts of workers
C) Praising workers who show improved performance
D) Informing employees of corporate goals for next year
E) Checking on the quality of finished products

Question 77

A ____ is an example of a first-line manager.

A) chief executive officer
B) president
C) supervisor
D) chairman of the board
E) division head

Question 78

In most organizations, the ____ level of management contains the largest number of managers.

A) first-line supervision
B) administrative management
C) top management
D) middle management
E) production management

Question 79

When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ____ function of management.

A) organizing
B) controlling
C) coordinating
D) leading
E) planning

Question 80

An officer with the rank of General in the Marine Corps is a(n)

A) supervisor.
B) first-line supervisor.
C) top manager.
D) middle manager.
E) intermediate manager.