Deck 5: Computer-Related Issues

Question 1

Attempting to reproduce the problem is part of ____.

A) defining the problem
B) investigating and analyzing the problem
C) identifying possible solutions
D) selecting and implementing a solution

Answer 1

B

Question 2

Which of the following is NOT part of the first step of the problem-solving process?

A) Ensure that you actually have a problem.
B) Identify what the problem is.
C) Start with the most obvious or simplest possibilities and troubleshoot from there.
D) Collect all the available data regarding the situation.

Answer 2

D

Question 3

Try to combine solutions so you can test as many solutions as possible at the same time.

Answer 3

False

Question 4

Which of the following is the best illustration of the problem-solving process?

A) A phone book
B) A road map
C) A ruler
D) A compass

Question 5

Monitors last longer than CPUs and are often compatible with newer CPUs.

Question 6

If you discovered a way to avoid or prevent similar problems using the problem-solving process, begin to follow that practice as soon as possible.

Question 7

It doesn't matter in which order you complete the problem-solving steps, as long as you complete them all.

Question 8

Some businesses consider the useful life of a computer lasts until it ceases to perform its function.

Question 9

To reach a solution and correct the problem involves a process.

Question 10

Taking a screenshot of the error message you received would be an example of performing the third step of the problem-solving process.

Question 11

When investigating and analyzing the problem, ask the most basic questions or the ones that are easiest to answer.

Question 12

Troubleshooting is a problem-solving process that follows a series of steps.

Question 13

A Macintosh is a standard personal computer that runs the Linux operating system.

Question 14

Depending on the type of company, the useful life of a computer varies from one to ten years.

Question 15

Solving problems is a linear process.

Question 16

When you implement a solution, take notes about the troubleshooting steps you perform.

Question 17

Which step of the problem-solving process are you performing if you are asking questions, using what-if statements, and clarifying the current situation?

A) First
B) Second
C) Third
D) Fourth

Question 18

The Environmental Protection Agency has a Web site containing basic information on the disposal of electronics.

Question 19

If you decide that a problem really does not exist at all, you are probably in the last step of the problem-solving process.

Question 20

After you define the problem, you need to ____.

A) collect all the facts
B) test each solution one at a time
C) ask someone else to verify that it is a problem
D) look for help and advice from an expert source

Question 21

FIGURE 5-2 By performing the activity shown in Figure 5-2 above, you should be able to determine ____.

A) the useful life of the computer
B) where to discard old equipment
C) when technical support is available
D) how often to perform regularly scheduled maintenance

Question 22

____________________ is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints.

Question 23

If your selected solution does not work at all, go to the ____ step and ask better questions before trying new solutions.

A) first
B) last
C) previous
D) next

Question 24

The Troubleshooting link is found in the ____ window.

A) Control Panel
B) Ask Someone
C) Windows Help and Support
D) Troubleshooting in Windows

Question 25

Which action should occur before you purchase a computer?

A) Maintaining
B) Repairing
C) Discarding
D) Researching

Question 26

If you identify more than one possible solution, critique and test each one at a time to determine ____.

A) if you can reproduce the problem
B) if a problem actually exists
C) its likely outcome
D) if you need to return to the previous step

Question 27

When implementing a solution, if you are not sure about the consequences of your actions, ____.

A) attempt the action and record the results
B) look for help and advice from an expert source
C) stop the problem-solving process
D) combine it with another solution

Question 28

FIGURE 5-1 To display the window shown in Figure 5-1 above, ____ and then click Help and Support.

A) right-click the desktop
B) click the Start button
C) double-click the Troubleshooting link
D) open your browser

Question 29

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. To help his grandmother select which computer to purchase, Cade's first task should be to ____.

A) let his grandmother try his computer
B) ask her what she will be using the computer for
C) find out how much money she wants to spend
D) discuss backup procedures with her

Question 30

A general rule is that the useful life of a computer for the general public is ____.

A) two to three years
B) two to four years
C) three to five years
D) three to ten years

Question 31

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. Cade's grandmother is leaning toward a Macintosh, but Cade points out that one disadvantage of the Macintosh is that ____.

A) you must be a knowledgeable IT professional to use it
B) it runs the Linux operating system
C) you might have difficulty exchanging data between computers with the Windows operating system
D) it doesn't come with software installed

Question 32

If you need to dispose of a computer that is still usable, the best option is to ____ it.

A) donate
B) discard
C) recycle
D) upgrade

Question 33

Asking what you should do differently is the kind of question you should ask to ____.

A) diagnose the problem
B) identify possible solutions
C) implement a solution
D) confirm the solution

Question 34

The terms of guaranteed repair or replacement for a computer that doesn't meet certain specifications would be located on the ____.

A) box
B) support agreement
C) warranty
D) software documentation

Question 35

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. What is the first thing Valessa should do?

A) Try sending another email
B) Call technical support
C) Make sure the computer is turned on and connected to the Internet
D) Write down the symptoms and any possible solutions

Question 36

The investigation and analysis step ____.

A) determines what the real issue is
B) alleviates the problem
C) provides information needed to make an accurate decision
D) determines the likely outcome

Question 37

Which of the following information would NOT be found in a computer warranty?

A) If there is software coverage
B) When technical support is available
C) The terms of the support agreement
D) Whether on-site repair is available

Question 38

After putting a selected solution into place, the next step is to ____.

A) document the problem and solution
B) consult the hardware or software documentation
C) evaluate its performance
D) refer to the notes you took in Step 1

Question 39

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. Before moving to the next step, Valessa should ____.

A) report back to her co-worker
B) fully complete the first step
C) try sending e-mail from a different computer
D) test all possible solutions

Question 40

Which type of computer would be a good choice if you are a home user with limited funds?

A) Windows
B) Macintosh
C) Linux PC
D) Any of the above

Question 41

A(n) ____________________ is a written guarantee that a product or service meets certain specifications.

Question 43

Most new applications are designed for the ____________________ operating system first.

Question 44

A computer manufacturer might provide its customers with a(n) ____________________, which is a list of services specifically designed to provide assistance to a company or organization.

Question 45

Describe the problem of computer waste and discarded equipment. Where could you get more information about this issue? What are some suggestions for reducing this problem?

Question 46

____________________ is defined as the estimated time period that an asset, such as computer equipment, will be of use to the owner.