Deck 25: Communication Services

Question 1

You can click the Inbox/Outbox button on the Standard toolbar to check for messages in Outlook.

Answer 1

False

Question 2

You cannot send an e-mail message to yourself.

Answer 2

False

Question 3

People who work for the government, will have the domain name code .edu as part of their e-mail address.

Answer 3

False

Question 4

You can insert only one address in the To, Cc, and Bcc boxes of an e-mail message.

Question 5

Currently, a limited range of 32 top-level domains are available.

Question 6

ARPANET was established ____.

A) to provide rules governing the transfer of data
B) to regulate the use of domain names
C) as a testing ground for new networking technologies
D) as a way to build online communities of people who share common interests

Question 7

When you open Outlook, it sends a request to your mail server to check if you have any messages waiting.

Question 8

The Block Senders List control in Outlook prevents messages from being placed in your Inbox .

Question 9

Outlook can synchronize with other devices such as a desktop computer or a cell phone.

Question 10

Which service uses a cell phone or other mobile device to send and receive written messages?

A) E-mail
B) Instant messaging
C) VoIP
D) Text messaging

Question 11

Which of the following is not part of an e-mail address?

A) User name
B) # symbol
C) @ symbol
D) Domain name

Question 12

You can use a distribution list to send the same message to a group.

Question 13

When an e-mail message first appears in the Inbox of Outlook, it is displayed in red type.

Question 14

When you delete messages from the Inbox folder, they are deleted permanently.

Question 15

Use the Reply to Sender option if you want to send your e-mail response to everyone who received the original message.

Question 16

The e-mail features of Outlook are very similar to the features of Windows Mail (a scaled-down version of Outlook provided with Windows Vista).

Question 17

Each Internet user is required to have a unique identification in the form of an e-mail address, sign-in or log on credentials, and password.

Question 18

Which part of an e-mail message should fully but briefly describe the purpose of the message?

A) Address
B) Subject line
C) Body
D) Attachment

Question 19

Which option would you use to respond to a message if you are sending it to people other than those who sent the original message?

A) Reply to Sender
B) Reply All
C) Forward
D) Copy

Question 20

You can use an Internet service provider to send e-mail to any computer in the world.

Question 21

Case 25-2 Hunter uses Microsoft Office Outlook at work to manage his e-mail. He gets a lot of messages, so he needs to spend time each day organizing them. To search for a message, Hunter would click ____ on the menu bar, point to Instant Search and then select Search All Mail Items.

A) File
B) Preferences
C) Tools
D) View

Question 22

An exclamation point on a message icon means that ____.

A) it has not been read
B) it is considered high-priority
C) it contains a virus
D) it has an attached file

Question 23

When you type a Web site address in an Outlook e-mail message, it is ____.

A) bolded
B) italicized
C) underlined
D) none of the above

Question 24

FIGURE 25-2 In the e-mail address shown in Figure 25-2 above, which is the domain code?

A) dolores014
B) @
C) verizon
D) )net

Question 25

You can save an e-mail message as a(n)____.

A) text file
B) HTML document
C) template
D) any of the above

Question 26

AutoArchive in Outlook saves the backup file with a(n) ____ extension.

A) )eml
B) )arc
C) )pst
D) )bac

Question 27

A closed envelope icon next to a message in the Inbox indicates that it ____.

A) is displayed in the Navigation pane
B) has been permanently deleted
C) has not been read yet
D) is ready to send

Question 28

FIGURE 25-1 To open the dialog box shown in Figure 25-1 above, click ____ on the menu bar, point to New, and then click Folder.

A) Create
B) File
C) Open
D) Personal

Question 29

When you send someone an e-mail message, it is broken down into small chunks called ____________________.

Question 30

Which Outlook feature is used to set up appointments and meetings?

A) Contacts
B) Calendar
C) Tasks
D) Mail

Question 31

If the primary addressee does not see that others are copied on the message, it is a "____" copy.

A) hidden
B) private
C) screened
D) blind

Question 32

If you are sending or copying an e-mail to more than one person, each e-mail address should be separated by a(n) ____.

A) colon
B) semicolon
C) comma
D) plus sign

Question 33

Google's Gmail, Hotmail, and Alta Vista are examples of ____.

A) Web-based e-mail services
B) message boards
C) social networking sites
D) text messaging services

Question 34

The Outlook ____ stores names, e-mail addresses, phone numbers, and other contact information.

A) Address Book
B) Distribution List
C) Mailing List
D) Navigation pane

Question 35

Case 25-1 Both at work and in her personal life, April uses many different forms of electronic communication. Every day she uses the Internet to transmit and receive information in a variety of ways. In the morning, April spends a few minutes posting personal journal entries to her ____.

A) VoIP
B) blog
C) chat room
D) message board

Question 36

The Forwarding command in Outlook automatically redirects your mail to ____.

A) another e-mail address
B) your mobile phone
C) the folder you designate
D) the Deleted Items folder

Question 37

The title of the message window contains ____.

A) the sender's e-mail address
B) the recipient's e-mail address
C) the subject line
D) all of the above

Question 38

Case 25-2 Hunter uses Microsoft Office Outlook at work to manage his e-mail. He gets a lot of messages, so he needs to spend time each day organizing them. In the Outlook window, Hunter uses the ____ to create mail folders for various topics, special projects, and individuals.

A) Navigation pne
B) Reading pane
C) Inbox
D) Outbox

Question 39

Case 25-1 Both at work and in her personal life, April uses many different forms of electronic communication. Every day she uses the Internet to transmit and receive information in a variety of ways. Sometimes April uses a(n) ____ service to make phone calls with an Internet connection instead of a regular telephone line.

A) VoIP
B) IM
C) text messaging
D) newsgroup

Question 40

Which of the following indicates that it is a reply message?

A) The word Reply in the title
B) The letters Re preceding text in the subject line
C) The letter R on the envelope icon
D) A different color in the title

Question 42

What is an attachment? How would you include an attachment in a message? What are your options for managing attachments when you receive them? What is a possible risk of opening an attachment?

Question 43

____________________ is unsolicited e-mail, essentially electronic junk mail.

Question 44

____________________ is the process of backing up your e-mail messages.

Question 45

A(n) ____________________ consists of text and/or pictures that you create and that automatically is added to the end of any outgoing messages.

Question 46

____________________ are documents, images, figures, and other files that you can attach to your e-mail messages.