Deck 26: Communications and Collaboration

Question 1

The most widely used one-to-one communication on the Internet is e-mail.

Answer 1

True

Question 2

You can attach any number of files to an e-mail message, regardless of the size.

Answer 2

False

Question 3

The best way to protect data on a computer is to effectively control access.

Answer 3

True

Question 4

____ is the process of selecting paths in a network along which to send network traffic.

A) Forwarding
B) Routing
C) Tagging
D) Phishing

Question 5

A worm is a type of virus that has to attach itself to other files in order to spread.

Question 6

Most e-mail users report that their biggest problem is spam.

Question 7

E-mail is the best communication method to use when correspondence needs to be accessed in real time.

Question 8

Generally the communications media for teleconferencing is a telephone line.

Question 9

Which of the following allows people to use voice, full-motion video, and interactive desktop sharing?

A) Community building
B) Collaborative communication
C) History tracking
D) Tagging

Question 10

Instant messaging should be short and to the point.

Question 11

Google Docs is an example of what type of program?

A) Anti-virus
B) History tracking
C) Online document sharing
D) Collaborative communication

Question 12

Temporary Internet Files (TIF) increase the amount of time it takes for a browser to load and display a Web site.

Question 13

Windows Mail provides two formatting options: HTML and RDF Summary .

Question 14

A(n) time bomb is a type of virus that is triggered by the appearance or disappearance of specified data.

Question 15

It is possible to add a hyperlink to a message rather than attaching a file.

Question 16

Users may need a(n) password in order to log on to a computer system or to specific parts of it.

Question 17

In most instances, electronic communications use voice rather than text or graphics.

Question 18

Which type of correspondence is possible with electronic communication?

A) One to one
B) One to many
C) Many to many
D) Any of the above

Question 19

Software routing is one process that can be used to cut down or eliminate most junk mail.

Question 20

Which of the following was originally developed to facilitate the syndication of news articles?

A) Phishing
B) Teleconferencing
C) RDF Summary
D) Google Docs

Question 21

The Vmyths Web site can help people identify ____.

A) pyramid schemes
B) hoaxes
C) Trojan horses
D) worms

Question 22

A "bounced" e-mail refers to a message that ____.

A) has an attachment
B) has a virus
C) gets returned because of delivery failure
D) is sent in rich text format and gets garbled

Question 23

If a customer needs immediate assistance or has a complaint, then the reply should be within ____.

A) 5 minutes
B) 30 minutes to 3 hours
C) 5 to 10 hours
D) 24 hours

Question 24

Mistyping an e-mail address can cause the message to ____.

A) fail to be delivered
B) spread a virus
C) get caught in the spam filter
D) get sorted into the Junk folder

Question 25

What is a paper trail?

A) A written record created in the course of activities
B) A message that gets garbled during transmission
C) An attachment that gets blocked by your e-mail program
D) Notification that an e-mail message was not delivered properly

Question 26

____________________ uses a telecommunications system to serve groups, permitting the live exchange and sharing of information between two or more people.

Question 27

Case 26-1 Gilbert uses Windows Mail as his e-mail program. He has been getting a lot of junk e-mail in his inbox and wants to take steps to help prevent the number of unsolicited messages that he receives. The type of junk e-mail that Gilbert is receiving is called ____.

A) fraud
B) hoax
C) worm
D) spam

Question 28

Which is an integrated security system that prevents unauthorized electronic access to a network computer system while permitting outward communication?

A) Firewall
B) Electronic identification cards
C) Antivirus software
D) Biometric security measures

Question 29

Encryption technologies can help keep ____ information secure.

A) anti-virus
B) instant messaging
C) teleconferencing
D) credit card

Question 30

GlobalSign and VeriSign are commercial digital ID groups that can help you ____.

A) encrypt an e-mail message
B) control unsolicited e-mail
C) prevent viruses
D) add hyperlinks to an e-mail message

Question 31

If you are having trouble configuring your e-mail account with Windows Mail, you might consider using ____.

A) the Network Repair Tool
B) Windows Live Mail
C) rich text format (RTF)
D) HTML formatting

Question 32

What is the estimated yearly cost of spam for U.S. businesses?

A) $20 thousand
B) $20 million
C) $20 billion
D) $20 trillion

Question 33

Which of the following is not a sort option for displaying the History list in Internet Explorer?

A) By Total Time
B) By Date
C) By Site
D) By Most Visited

Question 34

Radio listeners believing that invaders from Mars were attacking the world is an example of a(n) ____.

A) hoax
B) virus
C) urban legend
D) pyramid scheme

Question 35

If the reply message is not applicable to other recipients, which is the best response option?

A) Reply
B) Reply All
C) Cc
D) Bcc

Question 36

Case 26-2 Wanda has just been hired to work for a Web design company. As part of her new employee training, her supervisor reviews the company's list of guidelines for the use of electronic communications. Wanda's supervisor explains that she is expected to follow the rules of ____ when communicating through electronic media.

A) netiquette
B) phishing
C) tagging
D) filtering

Question 37

FIGURE 26-1 Figure 26-1 above shows an example of ____.

A) encryption technology
B) a firewall
C) biometric security measures
D) virus protection

Question 38

Case 26-1 Gilbert uses Windows Mail as his e-mail program. He has been getting a lot of junk e-mail in his inbox and wants to take steps to help prevent the number of unsolicited messages that he receives. To display the Junk E-mail Options dialog box, Gilbert would click ____ on the menu bar and then click Junk E-mail Options.

A) File
B) Tools
C) Internet
D) Filter

Question 39

Case 26-2 Wanda has just been hired to work for a Web design company. As part of her new employee training, her supervisor reviews the company's list of guidelines for the use of electronic communications. Wanda learns that when the correspondence requires a paper trail, the best communication method is ____.

A) instant messaging
B) teleconferencing
C) cell phone
D) e-mail

Question 40

FIGURE 26-2 The interface shown in Figure 26-2 above would be used for ____.

A) teleconferencing
B) instant messaging
C) sharing the content of blogs
D) tagging

Question 42

What is a virus? How can a virus spread? What are some things you can do to help prevent a virus from infecting your computer?

Question 43

A(n) ____________________ is a virus that does not cause its damage until a certain date or until the system has been booted a certain number of times.

Question 44

A(n) ____________________ is a virus that makes many copies of itself, resulting in the consumption of system resources that slows down or actually halts the task.

Question 45

____________________ is used in blogs and other informational sites to simplify the search process.

Question 46

E-mail ____________________ is a computer crime that involves the manipulation of a computer or computer data in order to dishonestly obtain money, property, information, or other things of value, or to cause loss.