Deck 21: Supporting Printers

Question 1

How is a network printer identified on the network?

A) by its MAC address
B) by its IP address
C) by the manufacturer name
D) by a 16-bit built-in identifier

Answer 1

B

Question 2

When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.

A) )xps
B) )pdf
C) )xml
D) )doc

Answer 2

A

Question 3

What is the first thing you should do to get toner dust off your clothes?

A) clean immediately with hot water
B) use a hot hair dryer to blow it off
C) throw the clothes in the dryer set on high heat
D) use a can of compressed air to blow off the toner

Answer 3

D

Question 4

How do you know if a printer needs routine maintenance?

A) the number of days since the last maintenance
B) the printer stops working if the maintenance period has expired
C) the number of pages the printer has printed since the last maintenance
D) the LED display shows the number of days before maintenance is required

Question 5

If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.

Question 6

____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.

A) Laser
B) Dye-sublimation
C) Thermal
D) Inkjet

Question 7

For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.

Question 8

Which of the following is true regarding cleaning a printer?

A) for best results, use ammonia-based cleaners
B) use compressed air to blow out loose toner
C) wipe the rollers on a laser printer with a dry cloth
D) use an antistatic vacuum cleaner to pick up toner

Question 9

What is the process called when Windows receives a print job from an application and places the job in a print queue?

A) banking
B) spooling
C) storing
D) pooling

Question 10

To know the IP address of a network printer, direct the printer to print a ____ page.

A) consumables
B) configuration
C) menu map
D) device

Question 11

A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.

A) REt
B) REx
C) VART
D) eRT

Question 12

The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear.

Question 13

Automatically printing on both sides of the page is called ____ printing.

A) duplex
B) simplex
C) duo
D) complex

Question 14

____ is a language used to communicate how a page is to print and was developed by Adobe Systems.

A) PCL
B) JCL
C) PostScript
D) GDI

Question 15

____ transfer printers use a ribbon that contains wax-based ink.

A) Inkjet
B) Laser
C) Thermal
D) Dye-sublimation

Question 16

If a user complains that a printer is not printing, the problem always lies with the printer itself.

Question 17

Laser printers automatically calibrate themselves periodically.

Question 18

A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.

A) network
B) shared
C) remote
D) local

Question 19

A dedicated device or computer called a print ____ can control several printers connected to a network.

A) queue
B) server
C) manager
D) client

Question 20

____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.

A) Inkjet
B) Thermal
C) Dye-sublimation
D) Laser

Question 21

What tool can you use to stop and restart the Windows print spooler?

A) Service console
B) Task Manager
C) Performance Monitor
D) MSConfig

Question 22

____________________ printers use a type of ink-dispersion printing.

Question 23

How do you stop and restart the Windows Print Spooler service?

Question 24

Which of the following is a program embedded in firmware that manages print jobs?

A) print spooler
B) print server
C) printer cache
D) printer proxy

Question 25

List three things you can try if you can print a Windows test page but you cannot print from an application.

Question 26

Which of the following should you check to verify the port a printer is using is enabled and working?

A) Print logger
B) System Monitor
C) Resource Monitor
D) Device Manager

Question 27

List four things to try when troubleshooting poor print quality with an inkjet printer.

Question 28

Before replacing an image drum, what should you do first?

A) unplug it and allow the printer to cool down
B) send several test pages to the printer right before replacing the drum
C) empty the paper tray
D) reset the printer to factory defaults

Question 29

The ____________________ printer is the one Windows prints to unless another is selected.

Question 30

Describe how an inkjet printer works.

Question 31

Extreme ____________________ can cause the toner to clump in the cartridge and give a Toner Low message.

Question 32

Describe the fusing step of laser printing.

Question 33

A(n) ____________________ image appears a few inches below the actual darker image on the page.

Question 34

What can you do to improve a printer's performance?

A) replace the CPU
B) increase the memory
C) install a larger paper tray
D) replace the toner cartridge

Question 35

A(n) ____________________ printer has its own NIC.

Question 36

Describe the exposing or writing step of laser printing.

Question 37

Describe the cleaning step of laser printing.

Question 38

Compare and contrast local versus network printer.

Question 39

How does a color laser printer operate compared to a regular laser printer?

Question 40

Describe the function of an impact printer.