Deck 4: Questions: Opening Communication

Question 1

For the following questions, indicate which are vague and which are concrete. Could you give me a specific example of what Sam does?

A) vague
B) concrete

Answer 1

B

Question 2

For the following questions, indicate which are vague and which are concrete. When you found the book was gone, what did you say to George?

A) vague
B) concrete

Answer 2

B

Question 3

You need a summary overview of what the client is thinking or a general picture of her or his concerns. Which question might be helpful in obtaining this summary?

A) could
B) what
C) how
D) why

Answer 3

A

Question 4

For the following questions, indicate which are open and which are closed. Did you go to the office today?

A) open
B) closed

Question 5

For the following questions, indicate which are open and which are closed. Could you give me a specific example of a time when you disagreed with your father?

A) open
B) closed

Question 6

For the following questions, indicate which are open and which are closed. Do you like this test?

A) open
B) closed

Question 7

For the following questions, indicate which are open and which are closed. Don't you think you have been elaborating on that idea too much?

A) open
B) closed

Question 8

Assuming you want to obtain reasons for a client's action, you might want to ask a ________ question.

A) could
B) what
C) how
D) why

Question 9

For the following questions, indicate which are open and which are closed. Where does your sister live?

A) open
B) closed

Question 10

For the following questions, indicate which are open and which are closed. Why did you react to your mother that way?

A) open
B) closed

Question 11

For the following questions, indicate which are open and which are closed. How do you organize your work?

A) open
B) closed

Question 12

"Don't you think it would be more helpful if you studied more?"  This is an example of

A) a question as a statement.
B) a question as a statement.
C) a disguised why question.
D) an open question disguised as a closed question.

Question 13

A major difficulty with questions in the interview is that

A) one can't always remember what the answer will be.
B) it is difficult to control questions.
C) many are too obvious.
D) clients may associate questions with being "put on the spot."

Question 14

For the following questions, indicate which are open and which are closed. Why, specifically, do you think the team is losing?

A) open
B) closed

Question 15

Questions can provide a way to

A) open the interview.
B) close off excessive client talk.
C) avoid sharing one's own personal experience.
D) all of these.

Question 16

For the following questions, indicate which are open and which are closed. Could you tell me what you'd like to talk about today?

A) open
B) closed

Question 17

You'd like to ask a question that can be expected to bring out client feelings or emotions. Your best bet is a question that begins with

A) could.
B) what.
C) how.
D) why.

Question 18

The positive asset search enables clients to

A) find a more positive center before they talk about their concerns in detail.
B) realize that they have internal strengths that will help them rewrite their stories in a more positive fashion.
C) ignore really difficult problems.
D) find a more positive center before they talk about their concerns in detail;  realize that they have internal strengths that will help them rewrite their stories in a more positive fashion.

Question 19

Which is most likely to bring out the facts of a situation?

A) could
B) what
C) how
D) why

Question 20

For the following questions, indicate which are vague and which are concrete. What do you think is happening to you?

A) vague
B) concrete

Question 21

How might you use questions to help a less verbal client talk about her or his issues?

Question 22

Questions are sometimes a controversial skill in the helping profession. What is your position on the use of questions?  Back up your answer with specific advantages and disadvantages of questioning techniques.

Question 23

With less verbal or resistant clients, which of the following is most likely to be helpful in obtaining specific information?

A) Could you tell me more about that? Expand on that please.
B) Do you mind talking to me? Why did that happen?
C) What happened first? Then what happened? What was the result?
D) Why did you do that?

Question 24

How could you demonstrate that you have intentional competence in the questioning skill?

Question 25

Assume you want to conduct an assessment as part of an initial interview with a parent whose child has been caught stealing from a local store. Frame questions to bring out important data.

Question 26

List questions below that bring out client facts, feelings, reasons, and their general view about what it means to be strong and powerful.

Question 27

"Could you tell me a success story that you have had? What was it that you didright?" This question is an example of

A) searching for strengths and wellness.
B) leading the client to avoid deeper issues.
C) an open question phrased in a closed fashion.
D) challenging the client.

Question 28

The "could" question functions most often as an open question, but

A) with a less verbal client, it may actually be more closed in nature.
B) with a resistant client, it may actually be more closed in nature.
C) with a child, it simply may be too open.
D) all of these.

Question 29

Discuss the positive asset search and questions that can be used effectively in the session. Also, present your thoughts on how it could conceivably be used incorrectly and actually interfere with client development.