Deck 40: Dental Office Management

Question 1

The employer is required to match the FICA deducted amount and send to the federal government quarterly.

Answer 1

True

Question 2

Most dental offices have a computerized system.

Answer 2

True

Question 3

The money the dental office owes to others is termed ____________.

A) accounts receivable
B) accounts payable
C) accounts due
D) past-due accounts

Answer 3

accounts payable

Question 4

The majority of dental offices use a computer system of account management that allows the office to gather information more rapidly.

Question 5

Usually the first contact the patient has with the dental office is with the ____________.

A) receptionist
B) dental assistant
C) receptionist on the telephone
D) dentist

Question 6

A certified check is one that the bank has verified as "good" for the amount indicated.

Question 7

The signature on file covers both the release of information and the assignment of benefits if the patient has signed the two areas.

Question 8

The money owed the dental practice is termed ____________.

A) accounts receivable
B) accounts payable
C) accounts due
D) past-due accounts

Question 9

The birthday rule applies when a child is covered under both parents' insurance.

Question 10

Most dentists prefer to be interrupted while chairside to attend to business that may arise during the day.

Question 11

Reimbursement is the payment made by the carrier to the patient or the dentist on behalf of the patient toward the dental fee incurred.

Question 12

Certified mail is when the sender needs a confirmation of delivery.

Question 13

The net income is the true profit the practice makes.

Question 14

A check marked NSF has "bounced."

Question 15

The Fair Debt Collection Practice Act makes it legal to telephone a debtor at inconvenient hours.

Question 16

Most dentists keep patient records for the entirety of their careers.

Question 17

The Americans with Disabilities Act mandates that individuals with disabilities have accessibility to health care facilities in which there are __________ employees.

A) more than 10
B) more than 15
C) more than 20
D) any number of

Question 18

Medicaid requires that the dentist accept the reduced amount of payment in full without billing the patient for the remainder.

Question 19

Care should be taken to eliminate scheduling problems. Office policies need to be developed regarding patients with special needs.

Question 20

The method of informing patients of emergency telephone numbers or what to do while the office is closed is the ____________.

A) answering service
B) voice-mail system
C) answering system
D) system of posting information on the office door

Question 21

The best time to schedule young children is ____________.

A) any time convenient for the parents
B) last in the day
C) before lunch
D) early in the morning

Question 22

Which computer application can take numbers and electronically calculate data?

A) Word processing
B) Graphics
C) Spreadsheets
D) None of the above

Question 23

The average that 90 percent of dentists in the area charge for the same procedure is the ____________ fee.

A) usual
B) reasonable
C) customary
D) professional courtesy

Question 24

The time set aside for emergencies is known as ____________ time.

A) emergency
B) clear
C) buffer
D) down

Question 25

In an appointment book, a unit is usually ____________.

A) 5 minutes
B) 10 to 15 minutes
C) 1 hour
D) none of the above

Question 26

The fee typically charged by the dentist for a specific procedure is the ____________ fee.

A) usual
B) reasonable
C) customary
D) professional courtesy

Question 27

Most dental offices use some form of ____________ for patient filing.

A) color coding
B) numerical system
C) alphabetical filing
D) computerized system

Question 28

Appointment books should be ____________.

A) written in ink
B) typed
C) written in pencil
D) either a or b

Question 29

The information on the daily schedule is the ____________.

A) name of the patient
B) time patient is scheduled
C) treatment that is to be provided
D) all of the above

Question 30

Another name for an automated routing unit for the telephone is ____________.

A) answering service
B) voice mail
C) answering system
D) posting information on the office door

Question 31

The time in the appointment book not scheduled is ____________ time.

A) overlap
B) over
C) buffer
D) down

Question 32

The key to any dental office is ____________.

A) effective patient scheduling
B) using a computer system
C) using the most up-to-date materials and equipment
D) having a pleasant staff

Question 33

The right of a dentist to adjust the fees charged the patient is the ____________ fee.

A) usual
B) reasonable
C) customary
D) professional courtesy

Question 34

Examples of primary procedures are:
1) amalgam restorations
2) suture removals
3) crown and bridge procedures
4) denture adjustments
5) endodontic procedures

A) 1, 2, 3, 4, 5
B) 1, 2, 3
C) 2, 4
D) 1, 3, 5

Question 35

Most offices make sure a backup document is available if everything is lost by ____________.

A) using a copier machine
B) making two copies of a document
C) downloading files daily
D) none of the above

Question 36

A fax can contain ____________.

A) typed data
B) pictures
C) line art
D) all of the above

Question 37

A reminder of any action that must be taken care of is ____________.

A) archival storage
B) tickler files
C) self-notes
D) none of the above

Question 38

In most of today's offices, typing has been replaced by ____________.

A) word processing
B) graphics
C) spreadsheets
D) none of the above

Question 39

When patients can be attended to more than one at a time, this is ____________.

A) double booking
B) an effective method to utilize the doctor's time
C) none of the above
D) both a and b

Question 40

The method of using a live operator to inform patients of emergency telephone numbers while the office is closed is the ____________.

A) answering service
B) voice-mail system
C) answering system
D) system of posting information on the office door

Question 41

Variable expenses, those expenses that do not remain constant, are ____________.

A) laboratory costs
B) mortgage
C) dental supplies
D) both a and c

Question 42

At the end of each year, Form ____ must be given to all employees so those employees can submit their federal taxes.

A) W-2
B) W-4
C) 940
D) 941

Question 43

How many sections are on a daysheet?

A) One
B) Three
C) Five
D) Seven

Question 44

Requests for the balance to be paid in full are ____________.

A) statements
B) ledger cards
C) invoices
D) receipts

Question 45

The expenses required to run the dental practice are termed ____________.

A) net income
B) overhead
C) profit
D) gross income

Question 46

The length of time a product can be stored until it begins to deteriorate is the ____________.

A) expiration date
B) shelf life
C) expendable
D) none of the above

Question 47

When an employee is first employed, Form ____ must be filled out to determine the number of allowances.

A) W-2
B) W-4
C) 940
D) 941

Question 48

The midrange of fees charged for the same procedure is the ____________ fee.

A) usual
B) reasonable
C) customary
D) professional courtesy

Question 49

Individuals who have dental insurance through their employers are called ____________.

A) beneficiaries
B) subscribers
C) providers
D) carriers

Question 50

If the supplier cannot supply an item on the order, what is issued?

A) Back order slip
B) Statement
C) Invoice
D) Packing slip

Question 51

The time between when an order is placed and the time it is received is the ____________.

A) reorder point
B) rate of use
C) lead time
D) price break

Question 52

The list of amounts the carrier will pay for each service is the ____________.

A) actual fees
B) uncovered fees
C) schedule of benefits
D) none of the above

Question 53

The accounts receivable balance does not equal over ____ months of production.

A) 1
B) 3
C) 5
D) 6

Question 54

Items recorded on the daysheet are ____________.

A) charges
B) payments
C) adjustments for the day
D) all of the above

Question 55

Patients who are entitled to benefits under any dental plan are called ____________.

A) beneficiaries
B) subscribers
C) providers
D) carriers

Question 56

If the proposed treatment plan is sent to the insurance company to request the amount that would be paid, this is known as ____________.

A) predetermination of benefits
B) pretreatment benefits
C) either a or b
D) neither a nor b

Question 57

Dental supplies that are disposable are called ____________.

A) expendable
B) nonexpendable
C) fixed
D) none of the above

Question 58

Which type of check has been verified by the bank as being "good"?

A) Certified
B) Cashiers
C) Travelers
D) Personal

Question 59

The small amount of cash that is kept in the office for minor expenses is ____________.

A) cash pool
B) general fund
C) petty cash
D) voucher amount

Question 60

What is the list of everything that was shipped and is enclosed with the supplies?

A) Back order slip
B) Statement
C) Invoice
D) Packing slip

Question 62

A ____________ check is guaranteed by the bank for the amount in which it is written.

A) cashier's
B) certified
C) travelers
D) none of the above

Question 64

In the ____________ dental benefit plan, the participating dentist agrees to accept the fees listed under the plan for the total fee.

A) capitation
B) contract for fee
C) direct reimbursement
D) managed care

Question 65

____________ fee is the midrange of fees charged for the same procedure.

A) Reasonable
B) Usual
C) Customary
D) None of the above

Question 66

The non-duplication of benefits is known as ____________.

A) COB
B) benefit-less-benefit
C) FICA
D) HIPAA

Question 67

If any check is written in excess of the amount in the account, it is returned to the payee marked _______.

A) COB
B) CDT
C) NSF
D) none of the above

Question 68

The time intervals in an appointment book are normally 10- or 15-minute intervals and are described as units of time. There are ____ units in an hour using the 10-minute intervals.

A) four
B) six
C) five
D) none of the above

Question 70

____________ is when the patient is covered under two carriers.

A) COB
B) Birthday rule
C) Both a and b
D) None of the above

Question 71

____________ fee refers to the fee typically charged by the dentist for a specific procedure.

A) Reasonable
B) Usual
C) Customary
D) All of the above

Question 72

The ____________ is a record of all deposits and checks made from the account.

A) business check
B) check register
C) bank statement
D) deposit slip

Question 73

Upgrading the CDT codes are to be done now every ________ year(s).

A) 5 to 10
B) 2 to 3
C) 1
D) none of the above

Question 74

The CDT dental codes consist of a(n) ______-digit system to identify dental procedures and services the dentist provides.

A) two
B) eight
C) five
D) three