Deck 9: Implementing Disaster Recovery Plans

Question 1

Backing up computer files is a common approach to avoiding the consequences of system failure or disk crashes.

Answer 1

True

Question 2

The implementation plan requires training for all employees.

Answer 2

True

Question 3

Determining what kind of data back-up systems an organization should use is more difficult than analyzing the benefits of a UPS.

Answer 3

True

Question 4

The deployment of new equipment requires action at the organization level.

Question 5

The planning team should use ROI analyses to evaluate mitigation steps that make economic sense.

Question 6

Trainers can use feedback from the evaluation forms to modify content and presentation styles as training progresses.

Question 7

All employees should be required to attend training that is appropriate for their management level and participation on response teams.

Question 8

The goal of the disaster recovery program is to indoctrinate employees about the importance of disaster response and recovery.

Question 9

Only the most important mitigation steps need to have sound economic value.

Question 10

The disaster recovery coordinator should compile a monthly report of all accomplishments and any activities that are ahead of schedule.

Question 11

Training modules designed for executives should be loosely structured, and should include only as much detail as necessary to explain what is expected of them during a disaster.

Question 12

The Disaster recovery planning team should develop a series of announcements that department managers and supervisors can use in their meetings.

Question 13

Disaster recovery training for supervisors needs to cover the same topics as that for executives .

Question 14

All response team members should attend disaster recovery training for middle managers as well as specialized training designed for their team.

Question 15

All training course attendees should be required to complete a course completion form.

Question 16

During training, employees should learn the details of the plan and learn their roles and responsibilities during disaster response.

Question 17

The Human Resources department takes the lead in processing all the bids and paperwork to acquire new equipment needed to implement the plan or disaster mitigation steps.

Question 18

The training modules should last about one hour.

Question 19

Training specific response teams is the most complicated aspect of disaster response and recovery training.

Question 20

Organizations should rely on just one method to make documents available to response teams.

Question 21

Which distribution method for documentation has the advantage of not relying on computer availability?

A)CD-ROM
B)Paper copies
C)Intranet
D)Hosted Web server

Question 22

Who would be the target audience of the "Internal and Wxternal Communication Procedures" training module?

A)Executives, middle managers, supervisors, and all employees
B)Executives, middle managers, and supervisors
C)Executives, middle managers, and all employees
D)Executives, middle managers

Question 23

Who is responsible for the implementation activity of purchasing equipment?

A)Staff in affected departments
B)Purchasing manager
C)Public Relations
D)Both a and b
E)a, b, and c

Question 24

Who is responsible for the implementation activity of changing existing procedures?

A)Functional department managers
B)Staff in affected departments
C)Disaster recovery coordinator
D)Disaster recovery teams

Question 25

Who would be the target audience of the "Disaster Classification and Procedures for Direction, Control, and Administration" training module?

A)Executives, middle managers, and supervisors
B)Executives, middle managers, and all employees
C)Executives, middle managers, supervisors, and all employees
D)Executives, middle managers

Question 26

Which distribution method for documentation has a disadvantage when remote connectivity is lost?

A)Hosted Web server
B)Intranet
C)CD-ROM
D)Both a and b
E)a, b, and c

Question 27

Who is responsible for briefing business partners for the disaster recovery plan?

A)Public Relations
B)Product managers
C)Business unit managers
D)Both a and b
E)Both a and c

Question 28

In which specialized training module would "facility evacuation" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 29

Who is responsible for the implementation activity of establishing liaisons?

A)Disaster recovery coordinator
B)Functional department managers
C)Public Relations
D)Both a and b
E)a, b, and c

Question 30

Who is responsible for managing documentation for the disaster recovery plan?

A)Disaster recovery coordinator and the Public Relations department
B)Disaster recovery coordinator
C)Human Resources department and disaster recovery staff
D)Product managers and business unit managers

Question 31

Who is responsible for developing awareness material for the disaster recovery plan?

A)Disaster recovery coordinator
B)Public Relations
C)Disaster recovery staff
D)Both a and b
E)a, b, and c

Question 32

Who would be the target audience of the "Overview of Disaster Recovery Plan" training module?

A)Executives, middle managers
B)Executives, middle managers, and all employees
C)Executives, middle managers, supervisors, and all employees
D)Executives, middle managers, and supervisors

Question 33

Staff in affected departments are responsible for which implementation activities?

A)Changing existing procedures
B)Purchasing equipment
C)Deploying equipment
D)Both a and b
E)Both a and c

Question 34

Who is responsible for creating a training program for the disaster recovery plan?

A)Human Resources department and the disaster recovery staff
B)Disaster recovery coordinator
C)Product managers and business unit managers
D)None of the above

Question 35

Who is responsible for the implementation activity of raising awareness?

A)Disaster recovery coordinator
B)Functional department managers
C)Public Relations
D)All of the above

Question 36

Who would be the target audience of the "Procedures for Working with Emergency Services and Law Enforcement Agencies" training module?

A)Executives, middle managers, supervisors, and all employees
B)Executives, middle managers
C)Executives, middle managers, and all employees
D)Executives, middle managers, and supervisors

Question 37

For which implementation activities are the purchasing manager along and the disaster recovery team and functional departments responsible?

A)Purchasing equipment
B)Contracting for services
C)Directing plan activity
D)Both a and b
E)Both b and c

Question 38

What implementation task are the responsibility of managers who work in areas affected by specific laws?

A)Developing awareness materials
B)Briefing business partners
C)Creating training programs
D)Working with regulatory agencies

Question 39

Who is responsible for directing plan implementation activities?

A)Disaster recovery planning coordinator
B)Staff in affected departments
C)Purchasing manager
D)Public Relations

Question 40

Which distribution method for documentation has the advantage of ease of deployment and low costs?

A)CD-ROM
B)Intranet
C)Hosted Web Server
D)Paper copies

Question 41

$$\begin{array} { | l | l | } \hline& \text { Recommended time } \\\hline \text { Overview of disaster recovery plan }& 2 \text { hours} \\\hline \text { Executive and middle management responsibilities } & 1 \text { hour } \\\hline \begin{array} { l } \text { Procedures for working with emergency services and law enforcement } \\\text { organizations }\end{array} & 1 \text { hour } \\\hline \begin{array} { l } \text { Procedures for classifying disasters, and for direction, control, and } \\\text { administration }\end{array} & 2 \text { hours } \\\hline \text { Internal and external communications procedures } & 2 \text { hours } \\\hline \text { Safety and health procedures } & 2 \text { hours } \\\hline \text { Containment and property protection procedures } & 2 \text { hours } \\\hline \text { Procedures for resuming and recovering operations } & 2 \text { hours } \\\hline \text { Procedures for restoring facilities and normalizing operations } & 2 \text { hours } \\\hline \text { Working with public utilities and Public Works departments } & 1 \text { hour } \\\hline \text { Working with business partners } & 1 \text { hour } \\\hline \text { Working with suppliers and business service providers } & 1 \text { hour } \\\hline \text { Working with customers } & 1 \text { hour } \\\hline\end{array}$$ " style="vertical-align: 0px;" width="468px" height="272px At whom is the training in the table above targeted?

A)Executives
B)Middle managers
C)Supervisors
D)Selected response teams

Question 42

What methods can organizations use to make documents available to response teams?

Question 43

What questions should be addressed before selecting a back-up system?

Question 44

In what format should the "Relevant sections of the disaster recovery plan" be?

A)Workbook format
B)Workbook format or printed handouts
C)Printed handouts
D)PowerPoint

Question 45

In which specialized training module would "temporary repairs" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 46

What events occur during disaster recovery planning implementation. (List four)

Question 47

Managers of functional departments and business units need to assign activities to their employees. What do these activities include?

Question 48

$$\begin{array} { | l | l | } \hline & \text { Recommended time } \\\hline \text { Overview of disaster recovery plan } & 1 \text { hour }\\\hline \begin{array} { l } \text { Procedures for working with emergency services and law enforcement } \\\text { organizations }\end{array} & 30 \text { minutes }\\\hline \text { Internal and external communications procedures } & 30 \text { minutes } \\\hline \text { Safety and health procedures } & 2 \text { hours } \\\hline \text { Containment and property protection procedures } & 2 \text { hours } \\\hline \text { Procedures for resuming and recovering operations } & 1 \text { hour } \\\hline \text { Procedures for restoring facilities and normalizing operations } & 1 \text { hour } \\\hline\end{array}$$ " style="vertical-align: 0px;" width="468px" height="154px At whom is the training in the table above targeted?

A)Executives
B)Middle Managers
C)Supervisors
D)Selected response teams

Question 49

In an organization, who needs to work to establish liaisons, as well as maintain the relationships over the long term? (List three)

Question 50

In which specialized training module would "determining the duration of shutdowns" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 51

$$\begin{array} { | l | l | } \hline & \text { Recommended time } \\\hline \text { Overview of disaster recovery plan }& 1 \text { hour } \\\hline \text { Executive and middle management responsibilities } & 1 \text { hour } \\\hline \begin{array} { l } \text { Procedures for working with emergency services and law enforcement } \\\text { organizations }\end{array} & 1 \text { hour } \\\hline \begin{array} { l } \text { Procedures for classifying disasters, and for direction, control, and } \\\text { administration }\end{array} & 2 \text { hours } \\\hline \text { Internal and external communications procedures } & 1 \text { hour } \\\hline \text { Working with the media } & 30 \text { minutes } \\\hline \text { Working with stockholders and investors } & 30 \text { minutes } \\\hline\end{array}$$ " style="vertical-align: 0px;" width="468px" height="170px At whom is the training in the table above targeted?

A)Executives
B)Middle managers
C)Supervisors
D)Specific response teams

Question 52

In which specialized training module would "securing and retrieving assets" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 53

In which specialized training module would "crisis counseling" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 54

What are the typical forms of communication within an organization?

Question 55

In which specialized training module would "reoccupation of facilities" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 56

Who is the target audience for the "Working with insurance companies" training module for special procedures?

A)Executives and selected response teams
B)Supervisors and selected response teams
C)Selected response teams
D)Middle managers and selected response teams

Question 57

With whom do organizations need to establish liaisons?

Question 58

In which specialized training module would "shutting off utilities" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 59

In which specialized training module would "activating hot and cold sites" be included?

A)Safety and health procedures
B)Containment and property protection procedures
C)Resuming and recovering operations
D)Restoring facilities and normalizing operations

Question 60

In what format should the "Presentation by trainer" module be?

A)Stand-up presentation and PowerPoint
B)PowerPoint
C)Stand-up presentation printed handouts
D)Printed handouts

Question 63

What types of special training modules need to be developed?

Question 64

What series of announcements should be developed by the Public Relations department that department managers and supervisors can use in their meetings?

Question 65

What materials should be included in bulletins and announcements to both customers and business partners?