Deck 12: Living Through a Disaster

Question 1

The planning team and consultants need to check and approve the procedures before placing the final versions in the recovery plan.

Answer 1

False

Question 2

The Union Carbide disaster took place on December 3, 1981 .

Answer 2

False

Question 3

Post-event evaluations should encompass all activities, plans, and procedures that were affected or used during disaster response.

Answer 3

True

Question 4

When new procedures are added, new training materials must also be developed to cover the procedures.

Question 5

When the efforts of the various teams are coordinated, disaster response and recovery can move forward in a more orderly manner.

Question 6

The dynamics of human behavior during disasters are quite simple to predict.

Question 7

In December of 1994, the UCC and UCIL fulfilled their commitment for the Bhopal hospital, with about $ 30 million turned over in charitable trust.

Question 8

A history of negative dynamics and poor relationships can haunt a disaster recovery effort.

Question 9

At the request of the Indian Supreme Court, UCC and UCIL agreed in October 1991 to pay about $17 million for a hospital to be built in Bhopal .

Question 10

Which social group can contribute to the overall recovery effort and humanitarian efforts?

A)Employees
B)Elected officials
C)Suppliers
D)Customers

Question 11

There should be at least three leaders in each debriefing session; they should all prepare separate notes after each session.

Question 12

Which social group can provide mutual support and participate in recovery activities?

A)Employees
B)Families of employees
C)Special interest groups
D)Customers

Question 13

For the last 30 years, the IPSOS Reid Group has conducted research on the effects of disaster for the insurance industry and loss prevention.

Question 14

The residual effects of disasters can last for several years.

Question 15

It is good to focus on fighting with special interest groups during a disaster to protect the integrity of the organization being attacked.

Question 16

Each social group with which the response teams interact has its own agenda, fears, and goals related to the disaster.

Question 17

The basic rule of post-event debriefing is to study as many areas as possible, and to consider the perspectives of all people and organizations that were involved or affected.

Question 18

The procedures for developing, implementing, and testing a disaster recovery plan can do nothing to help reduce the complexity of a disaster.

Question 19

The details of most disasters frequently reach local television news and newspapers.

Question 20

To explore the human dynamics during a disaster, it is helpful to look at disasters from a global perspective.

Question 21

Which social group can provide positive support and help eliminate obstacles to recovery efforts?

A)Employees
B)Suppliers
C)Elected officials
D)Business partners

Question 22

Which social group can use events as a political platform to leverage power base or media exposure?

A)Business partners
B)Customers
C)Special interest groups
D)Elected officials

Question 23

Which social group can exploit opportunities to leverage discounts and threaten cancellations?

A)Suppliers
B)Customers
C)Business partners
D)None of the above

Question 24

Which social group can assist with recovery efforts and provide resources and support?

A)Employees
B)Suppliers
C)Business partners
D)Members of local community

Question 25

$\begin{array}{|l|}\hline \text { What was the best thing that happened during response and recovery?}\\\hline \text {What was the worst thing that happened during response and recovery?}\\\hline \text {Which, if any, procedures worked extremely well?}\\\hline \text {Which, if any, procedures worked very poorly?}\\\hline \text {Were there any personnel problems during response or recovery?}\\\hline \text {Were there problems with any of the response teams?}\\\hline \text {Did problems grow in complexity? If so, why?}\\\hline \text {Was the speed of response adequate?}\\\hline \text {Did events happen for which there was no procedure?}\\\hline \text {What were the strengths and weaknesses of leadership, management, and supervisors?}\\\hline \text {Is there any expected residual fallout, such as litigation?}\\\hline \text {Did the IT, computer network, and telecommunications backup systems work as expected?}\\\hline \end{array}$ " style="vertical-align: 0px;" width="432px" height="210px What is displayed in the table above?

A)Post-event debriefing groups
B)Sources of data and information for post-event evaluations
C)General post-event debriefing topics
D)Specialized post-event debriefing topics

Question 26

What type of disaster occurred in Taiwan that left 100,000 homeless?

A)Earthquake
B)Mudslide
C)Hurricane
D)Flooding

Question 27

Which social group can assist in smooth recovery by waiting for orders and maintaining proper contact and inquiry procedures?

A)Special interest groups
B)Suppliers
C)Business partners
D)Customers

Question 28

In Bhopal India, what type of gas leaked from a tank to cause a major disaster?

A)Chlorine
B)Methyl Isocyanate
C)Ammonia
D)Hydrogen Sulphide

Question 29

Which social group can become self-serving and territorial in protecting their self-interests that may be affected by events?

A)Employees
B)Elected officials
C)Suppliers
D)Customers

Question 30

Which social group can take positions about blame and responsibilities when recovery efforts are under way?

A)Elected officials
B)Members of local communities
C)Business partners
D)Special interest groups

Question 31

$\begin{array}{|l|} \hline \text { First alert and disaster declaration procedures}\\\hline \text { Direction, control, and administration procedures}\\\hline \text { Internal and external communications procedures}\\\hline \text { Safety and health procedures}\\\hline \text { Containment and property protection procedures}\\\hline \text { Procedures for resuming and recovering operations}\\\hline \text { Procedures for restoring facilities and normalizing operations}\\\hline \text { Procedures for special circumstances such as hazardous materials, controlled substances, art,}\\\text { antiques, collectibles, historic documents, perishable foods and materials, trade secrets, life}\\\text { forms, precision equipment, and rare materials}\\\hline \text { IT, computer network, and telecommunications backup systems}\\\hline \text { The effectiveness of shutdown and lockdown procedures}\\\hline \text { Accessibility of the disaster recovery plan and procedures}\\\hline \text { Performance of response teams and employees}\\\hline \text { Performance of emergency service responders}\\\hline \text { Performance of contractors}\\\\\hline \end{array}$ " style="vertical-align: 0px;" width="432px" height="264px What is displayed in the table above?

A)Areas to evaluate after a disaster
B)Outline for post-event evaluation report
C)Specialized post-event debriefing topics
D)General post-event debriefing topics

Question 32

Which social group can exploit opportunities to leverage business favors or modify contracts?

A)Special interest groups
B)Suppliers
C)Business partners
D)Customers

Question 33

$\begin{array}{|l|} \hline \text {Verify that the source documents being used to make updates are the correct versions }\\\hline \text {Transfer documentation into the proper format for the intranet, Web server, CD-ROM,}\\\text { or paper copies}\\\hline \text {Make sure all information has been transferred from source documents}\\\hline \text {Use spell-checking software, if available}\\\hline \text {If necessary, create graphics, tables, and charts}\\\hline \text {Have an editor read the updates to ensure accuracy}\\\hline \text {Have an editor review the graphics, tables, and charts to ensure accuracy}\\\hline \text {If applicable, check all hyperlinks from a remote station to ensure that they work properly}\\\hline \text {Post change notices on the intranet and Web server}\\\hline \text {Notify all users that changes have been made}\\\hline \text {Distribute new documents as applicable}\\\hline \end{array}$ " style="vertical-align: 0px;" width="432px" height="206px What is displayed in the table above?

A)Sources of data and information for post-event evaluations
B)Checklist for updating training materials
C)Checklist for updating disaster plan documents
D)Outline for post-event evaluation report

Question 34

Which social group can use events to promote their own social or political agenda?

A)Elected officials
B)Special interest groups
C)Business partners
D)Customers

Question 35

Which social group can assist in smooth recovery by adjusting business activities and plans?

A)Employees
B)Suppliers
C)Business partners
D)Customers

Question 36

What type of disaster occurred in China that forced the closing of 1,000 oil wells?

A)Earthquakes
B)Hurricanes
C)Flooding
D)Explosions

Question 37

Whose role is it to monitor activities and make notes about the disaster response?

A)Quiet listener
B)Recovery coordinator
C)Silent observer
D)Primary response team members

Question 38

Which social group can assist in smooth recovery by holding or modifying orders on short notice?

A)Business partners
B)Suppliers
C)Customers
D)Employees

Question 39

Which social group can exploit opportunities to add service charges, increase prices, or immediately claim contract violations?

A)Suppliers
B)Business partners
C)Customers
D)Employees

Question 40

Which social group can provide expert assistance to deal with specific recovery efforts?

A)Special interest groups
B)Families of employees
C)Suppliers
D)Business partners

Question 42

According to the table above, how many years were more than 100,000 people affected by industrial accidents between 1975 and 2001?

A)4
B)2
C)5
D)6

Question 43

Which university established a vocational-technical training center in Bhopal, India as a result of the disaster?

A)University of Southern California
B)Arizona State University
C)MIT
D)Stanford University

Question 44

According to the table above, what year had the most number of people affected in industrial accidents?

A)1997
B)1987
C)1979
D)1984

Question 45

What is a silent observer?

Question 46

How much did UCC and UCIL agree to pay for a hospital to be built in Bhopal at the request of the Indian Supreme Court?

A)$10 million
B)$13 million
C)$17 million
D)$20 million

Question 47

What topics should be covered in a general post-event debriefing session?

Question 48

What is a post-event evaluation?

Question 49

Who should provide input for the evaluation report?

Question 50

What is a post-event debriefing process?

Question 51

What is the basic rule of compiling post-event evaluation data?

Question 52

What is an important aspect of the disaster response team's structure?

Question 53

How much was the final settlement from UCC and UCIL for the Bhopal disaster?

A)$2 billion
B)$350 million
C)$470 million
D)$780 million

Question 54

What is the best way to shape a potential negative dynamic into a positive one when dealing with employees and their families?

Question 55

What is the basic rule of post-event evaluations?

Question 56

When did the Bhopal government start construction of the new hospital in Bhopal?

A)1992
B)1988
C)1985
D)1995

Question 57

$\begin{array}{|l|} \hline \text {Quality-control steps for updates}\\\hline \text {Verify that the source documents used to make updates are the correct versions}\\\hline \text {Transfer documentation into the proper format for training materials, including training manuals }\\\text {and PowerPoint presentations}\\\hline \text {If necessary, create graphics, tables, and charts}\\\hline \text {Use spell-checking software, if available}\\\hline \text {Have an editor read the training material for accuracy and correctness}\\\hline \text {Have the disaster recovery coordinator review the revised or new training material}\\\hline \text {Rehearse the revised or new training modules}\\\hline \text {If necessary, modify the revised or new training modules}\\\hline \text {Conduct pilot tests of revised or new training modules with employees}\\\hline \text {Have employees complete evaluation forms for the training sessions}\\\hline \text {If necessary, modify the revised or new training modules based on employee evaluations}\\\hline \end{array}$ " style="vertical-align: 0px;" width="432px" height="207px What is displayed in the table above?

A)Checklist for updating training materials
B)Checklist for updating disaster plan documents
C)Outline for post-event evaluation report
D)Sources of data and information for post-event evaluations

Question 58

Which groups of people should be debriefed during the post-event evaluation process?