Deck 6: Advanced Business Correspondence

Question 1

In a block letter format, paragraphs begin at the left margin or may be indented 0.5".

Answer 1

False

Question 2

Word automatically copies the letter address from a letter on screen to the envelope.

Answer 2

True

Question 3

The second and succeeding pages of a multiple-page letter are numbered at the top right.

Answer 3

False

Question 4

If copies are sent to more than one individual, align the names at the 0.5" default tab.

Question 5

To remove a header, follow the path Insert/Header & Footer/Header and click Remove Header.

Question 6

The heading lines of a memo are bold.

Question 7

The appropriate format is to display the header of a two-page letter on both the first and second pages.

Question 8

Reference initials are the initials of the person who wrote the letter.

Question 9

To edit a header, double-click in the header section of the document and make the edits.

Question 10

The correct salutation for a letter addressed to a company is ____.

A) Dear Company
B) Dear Sir
C) Ladies and Gentlemen
D) To Whom It May Concern

Question 11

The capitalization for a complimentary close with two words is illustrated correctly in the following example: Sincerely yours

Question 12

A blind copy notation appears on the original letter and on all copies of the letter.

Question 13

A subject line is used to direct a letter to a specific individual, position, or department within an organization.

Question 14

When memos are sent to more than one person, it is appropriate to key the names after the word TO: and separate them with commas as shown below:
TO:  Jim Smith, Joyce Wyms, Charles Zale

Question 15

Saving the closing lines of a letter is a poor application of creating a Quick Part for later use.

Question 16

The subject line should be keyed one blank line below the salutation.

Question 17

If there is a close relationship between the recipient and the sender of the letter, the appropriate salutation is Dear plus the first name of the recipient, e.g., Dear Connie.

Question 18

To correctly position the date and closing lines in a modified block letter, set a tab at ____.

A) 3.0"
B) 3.25"
C) 3.5"
D) 4.0"

Question 19

The following illustration of the format of the writer's name and title in the closing of a letter is shown correctly.
Penny Jones, Coordinator

Question 20

The mailing notation SPECIAL DELIVERY is ____.

A) keyed below the return address on the envelope at about 1"
B) keyed at the right on the envelope below the stamp at about 1.2"
C) not keyed on the envelope
D) keyed on the letter one blank line below the salutation

Question 21

Tap ENTER _____ times after the date before keying the letter address.

A) 1
B) 2
C) 3
D) 4

Question 22

A(n) ____________________ is a set of predefined styles for a particular type of document, e.g., memo or letter.

Question 23

The mailing notation CONFIDENTIAL is ____.

A) keyed at the left margin at about 1" on the envelope
B) keyed at the right on the envelope below the stamp at about 1"
C) not keyed on the envelope
D) keyed on the letter one blank line below the letter address

Question 24

To insert Quick Parts to a document, use the following path:

A) Home/Paragraph/Quick Parts
B) Insert/Text/Quick Parts
C) Insert/Symbols/Quick Parts
D) Insert/Illustrations/Quick Parts

Question 25

To insert a header, choose Header from the ____________________ tab, in the ____________________ group.

Question 26

Tap ENTER ______ times to begin keying the date on a letter.

A) 1
B) 2
C) 3
D) 4

Question 27

The header of a two-page letter includes the ____.

A) recipient's full name, Page 2, and the date
B) recipient's full name, the date, and Page 2
C) the sender's full name, Page 2, and the date
D) the sender's full name, the date, and Page 2

Question 28

Tap ENTER ____ time(s) after keying the complimentary close before keying the writer's name and title.

A) one
B) two
C) three
D) four

Question 29

A ____________________ provides the reader with a short description of the purpose of the letter.

Question 30

To save a document as a template that can be reused when needed, use the following path:

A) File/New
B) File/Save As
C) Home/Styles/Change Styles
D) Insert/Text/Quick Parts

Question 31

A(n) ____________________ is an informal document used for corresponding with people within an organization.

Question 32

An enclosure notation is keyed ____.

A) below the copy notation
B) below the complimentary close
C) below the reference initials
D) below the writer's name and title

Question 33

No punctuation after the salutation or after the complimentary close is known as ____________________ punctuation.

Question 34

Which of the following is the correct path for inserting the page number in the header of a two-page letter?

A) Header & Footer Tools/Page Number/Current Position/Plain Number 1
B) Header & Footer Tools/Page Number/Top of Page/Plain Number 1
C) Insert/Header & Footer/Page Number/Top of Page
D) Do not use a path; key the #2 after the word Page.

Question 35

Which command is used to resave frequently used text and then insert the saved text as needed in other documents?

A) Bookmark
B) Template
C) Text box
D) Quick Parts

Question 36

A ____________________ is used to direct the reader to source documents or to files.

Question 37

A(n) ____ is keyed as the first line of the letter address.

A) attention line
B) blind copy notation
C) reference line
D) subject line

Question 38

The  ____________________ notation indicates that a person(s) is receiving a copy of the letter without the addressee's knowledge.

Question 39

The date in a modified block letter is ____.

A) centered
B) keyed at the center of the page
C) keyed at the left margin
D) not included on a letter

Question 40

A reference line is keyed is one blank line below the ____.

A) date
B) letter address
C) salutation
D) subject line

Question 41

The third line of a header in multiple page letters and memos contain the  ____________________ .

Question 42

____________________ punctuation style includes a colon after the salutation and a comma after the complimentary closing.

Question 43

A ____________________ notation provides a record of how the letter was sent or how the recipient should treat the letter upon delivery.

Question 44

The header is suppressed on the first page of a multiple page letter or memo by selecting  ____________________ in the Options group.