Deck 14: Therapeutic Communication

Question 1

As healthcare providers, Paramedics bring both high touch as well as high technology to the patient's bedside.

Answer 1

True

Question 2

Patients may exhibit self-protective behaviors, called ____ behaviors, which inhibit free dialogue with the Paramedic.

A) blocking
B) engaging
C) limiting
D) reactive

Answer 2

blocking

Question 3

Factors that influence the receiver's reception of the message, what the patient understands the message to be, include both physical and cultural influences.

Answer 3

True

Question 4

When working with a hearing impaired patient, the Paramedic should shout to make it easier for the person to understand.

Question 5

Paramedics should consider using ____ to help calm patients and as a means to transmit a message of compassion to the patient.

A) electronic stimulation
B) clinical technologies
C) visual cues
D) therapeutic touch

Question 6

People communicate with one another directly through speech (verbal) or indirectly, through a medium such as the written word, in order to convey a message.

Question 7

____ is the transmission of a message by nonverbal visual cues.

A) Direct language
B) Body language
C) Natural language
D) Unconscious language

Question 8

A study in the New England Journal of Medicine indicated that some 54% of Americans have tried alternative medicine.

Question 9

____ requires an awareness and knowledge of common medical practices in the communities.

A) Cultural competence
B) Societal awareness
C) Cultural awareness
D) Societal competence

Question 10

Carefully chosen words and a gentle hand on a patient's shoulder-actions which bring comfort to a patient-help define Paramedics as compassionate caregivers.

Question 11

The domain of ____ includes mega-vitamins, therapeutic massages, chiropractic medicine, and acupuncture, to name just a few.

A) traditional medicine
B) therapeutic medicine
C) conditional medicine
D) alternative medicine

Question 12

The second space in the theory of proxemics is the ____ space, that area where a patient would engage in a one-on-one conversation.

A) social
B) personal
C) public
D) intimate

Question 13

A person's ____ are those physical characteristics that make up a person, including appearance, disposition, and so on.

A) genetic make-up
B) cultural characteristics
C) familial factors
D) ethnocentrism

Question 14

When confronted with an intoxicated patient, the Paramedic should moralize about the patient's conduct.

Question 15

____ is the culmination of life experiences in a locality or region that affects the way a person thinks and behaves.

A) Society
B) Morality
C) Culture
D) Value

Question 16

An intangible in the process of communication is the receiver's ability to understand, or encode, the message.

Question 17

____ is the mechanism by which the Paramedic can ensure that the message sent was the message received and decoded.

A) Transmission
B) Interaction
C) Discovery
D) Feedback

Question 18

The theory of ____ suggests that past painful experiences, unconsciously recalled by trigger words, can elicit an autonomic nervous system response.

A) psychokinesis
B) neurokinesis
C) schizokinesis
D) parakinesis

Question 19

A key feature of self-awareness is the person's physical being, which is a manifestation of one's genetics.

Question 20

The word pain may be less inflammatory than the word discomfort.

Question 21

All Paramedics should strive for ____________________ competence, an ability to function effectively within the populations that they serve.

Question 22

Some allied health programs including paramedicine offer courses in ____________________, the social and psychological study of death and dying.

Question 23

The process of conveying a message, its ____________________, can be either a REAL and accurate representation of the sender's thoughts or may be conveyed in such a way that the meaning is misconstrued by the receiver.

Question 24

Paramedics who view their own cultural practices and customs as superior, a form of ____________________, may have difficulty communicating with people from other cultures.

Question 25

A(n) ____________________ statement is a question that asks for an explanation that is not constrained by the question.