Deck 10: Estimating Collision Damage

Question 1

The damage that is created at the point where the vehicle impacts another vehicle or object is called ____________________ damage.

Answer 1

Direct

Question 2

Technician A says that measurements from side to side are always symmetrical. Technician B says that collision damages can be considered primary or secondary, Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Answer 2

B

Question 3

A computerized damage report can only be created by the original equipment manufacturer.

Answer 3

False

Question 4

A collision repair center's damage estimator is decoding a VIN. Which digit is the designation for the vehicle year of manufacture?

A) the first one
B) the first letter of the alphabet in the VIN
C) the 10th one
D) the 1st digit of the series number

Question 5

Sheet metal repair allowances are found in the sheet metal section of a crash manual.

Question 6

Technician A says crash books or collision estimating guides are needed to write a manual estimate. Technician B says that blending an undamaged panel is done to gradually change the color so it is not distinguishable with the naked eye. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 7

Access time is the time needed in addition to the crash manual's published time for a particular part or operation - when part removal or other repair operations may be impeded by the damages.

Question 8

Technician A says that a crash guide is published in book form and is usually used to generate a manual estimate.. Technician B says that the 'P-Pages' include additional procedural information used for writing a damage report or estimate. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither a nor B

Question 9

A Damage Report is sometimes referred to as a damage appraisal.

Question 10

Cycle time is the period that encompasses the entire repair of a collision-damaged vehicle, beginning with damage analysis and ending with the delivery of the finished vehicle.

Question 11

Technician A says a deductible is the percentage of discount the shop receives from the parts supplier. Technician B says that refinish overlap is deducted at the same percentage rate for both adjacent and non-adjacent parts. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 12

Technician A says a supplemental estimate is sometimes the result of unknown previous repairs. Technician B says if any hidden damage becomes evident, the shop should proceed with the repairs and notify the insurance company for payment when the job is completed. Who is correct?

A) Technician A
B) Technician B
C) Both Technician A and B
D) Neither Technician A nor B

Question 13

____________________ damage is the damage caused by collision energy forces (or inertia) that begins at the point of impact, traveling through a vehicle's structure. Ripples in sheet metal, popped spot welds and chipping paint or undercoating are examples of telltale signs of these damages.

Question 14

Tasks found in the crash guides inside the corresponding Procedural Explanation ('P-Page') section that have been deemed a necessary part of an overall procedure and for which no additional time needs be added are called ____________________ operations.

Question 15

Technician A says that work that the shop sends to another shop to be performed is called "sublet" work. Technician B says that "overlap" refers to duplication of operations performed in a repair. . Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 16

All of the following are typically included in a crash guide's refinish time EXCEPT:

A) soap and water wash
B) application of undercoats
C) repairing dents
D) removal of masking

Question 17

____________________ is the term that refers to the process by which a repair or service center alerts a customer to damages or service needed on the vehicle that are unrelated to the collision damages that prompted the visit to the center in the first place.

Question 18

Technician A says that a Direct Report Program is an agreement of sound principles and repair practices between the insurance company and the repair shops. Technician B says that the work completed by a Direct Report Program participating shop is usually guaranteed by both the shop and the insurance company. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 19

A facility that limits its work product to specific parts, or systems of a vehicle (such as an upholstery, wheel alignment, or Supplemental Restraint System facility) is called a ____________________ shop.

Question 20

Technician A says that a crash manual may include Plastic Identification Charts. Technician B says that a vehicle construction materials can include aluminum, plastic, and/or magnesium components. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B

Question 21

Describe what a sublet repair is.

Question 22

What is a pre- loss condition?

Question 23

An estimator writes to replace a part because it is kinked. What does the term "kink" indicate?

Question 24

What are "not-included operations" and where would an estimator find them?

Question 25

What are recycled parts and why are they sometimes used?