Deck 5: Computer-Related Issues

Question 1

If a manufacturer or retailer provides an extended warranty, it is generally a good idea to purchase it.

Answer 1

False

Question 2

After solving a computer problem, it is important to describe the symptoms and write down the steps to resolve the problem.

Answer 2

True

Question 3

Many works of science fiction show a respect for real science combined with imagination.

Answer 3

True

Question 4

When testing solutions, test a combination of steps and possible solutions at once until you solve the problem.

Question 5

When investigating a computer problem, if you determine that the problem really doesn't exist at all, it likely happens during the Investigate and Analyze the Problem step.

Question 6

When having a computer problem, start with the most obvious possibility.

Question 7

Asking questions, using what-if statements, and clarifying the situation are all parts of which step in the problem-solving process?

A) Select and implement a solution
B) Define the problem
C) Evaluate solutions
D) Identify possible solutions

Question 8

Problem solving is a systematic approach leading from an initial situation to a desired situation.

Question 9

All primary applications, such as word processing, spreadsheets, and databases, are available for Linux.

Question 10

Looking for help and advice from an expert source is a part of which step in the problem-solving process?

A) Select and implement a solution
B) Define the problem
C) Investigate and analyze the problem
D) Identify possible solutions

Question 11

Most new applications are designed for the Macintosh operating system first.

Question 12

Solving computer problems is a linear process.

Question 13

The service life of a computer is the time it will be of use to the owner.

Question 14

Collecting all data and attempting to reproduce the problem are parts of which step in the problem-solving process?

A) Select and implement a solution
B) Define the problem
C) Investigate and analyze the problem
D) Identify possible solutions

Question 15

Which of the following is the first step in the problem-solving process?

A) Define the problem.
B) Identify possible solutions.
C) Evaluate solutions.
D) Select and implement a solution.

Question 16

If the solution you try did not work at all, back up one step at a time and keep trying until you reach a solution that works.

Question 17

Which of the following is the last step in the problem-solving process?

A) Define the problem.
B) Identify possible solutions.
C) Evaluate solutions.
D) Select and implement a solution.

Question 18

Exchanging data between computers with the Windows operating system and the Mac operating system is easy.

Question 19

When replacing your computer system, keep in mind that monitors last longer than CPUs and may not need to be replaced.

Question 20

A warranty usually explains that if the product or service doesn't meet the specifications, the manufacturer will replace it.

Question 21

Tristan is looking into purchasing a new computer system. Tristan looks at the ____ that comes with his computer to make sure it includes a guarantee about the product.

A) warranty
B) support agreement
C) service agreement
D) manual

Question 22

Which of the following is NOT true about service agreements?

A) They enable a company or user to budget for support.
B) The terms of service and the assistance to be provided are specified in the agreement.
C) They are the same as warranties.
D) Some examples of terms include fixed cost per hour and remote telephone assistance.

Question 23

The problem-solving process is also called ______________________.

Question 24

Jin works in the technology department of a large company, which is in the process of upgrading its computer equipment. Jin should look for all of the following in the computer warranty of his new equipment, EXCEPT: ____?

A) If it includes software coverage.
B) On-site repair.
C) If the warranty applies if the computer is used outside the country.
D) At least 30 days of free telephone support.

Question 25

Some computer requirements that are common to most businesses include all of the following EXCEPT: ____.

A) budgeting
B) correspondence
C) marketing
D) playing games

Question 26

Which of the following is the useful life of a computer for the general public?

A) One year
B) Two to three years
C) Three to five years
D) Five to eight years

Question 27

To access the troubleshooting tool shown in the above figure, first open the ____ window.

A) Windows Explorer
B) My Computer
C) Internet Explorer
D) Control Panel

Question 28

A(n) ____ is a list of services specifically designed to provide assistance to an organization.

A) warranty
B) support agreement
C) extended warranty
D) service contract

Question 29

Jin works in the technology department of a large company, which is in the process of upgrading its computer equipment. Jin wants to properly dispose of the computers and equipment his company no longer needs. Which of the following is NOT true?

A) He can check the U.S. EPA Web site for information.
B) Computer equipment cannot be recycled.
C) He should donate usable equipment to nonprofits or schools.
D) He should run a utility that wipes the hard drives.

Question 30

A(n) ____________________ desktop is primarily popular with the knowledgeable IT professional.

Question 31

To access the troubleshooting tool shown in the above figure, first open the ____ window.

A) Windows Explorer
B) My Computer
C) Internet Explorer
D) Control Panel

Question 32

Personal computers are typically used for all of the following EXCEPT: ____.

A) presentations
B) connecting to the Internet
C) writing papers or letters
D) playing games

Question 33

Which of the following is not a part of the problem-solving step, Investigate and Analyze the Problem?

A) Identify potential causes
B) Write down the steps you take to create the problem
C) Review the manufacturer's manual
D) All of the above are parts of this step

Question 34

If possible, take a screen shot of any error messages to store an image of the screen on the ______________________, which you can paste into a file.

Question 35

To take a screen shot of a computer problem or error message, press the ____ key.

A) Copy
B) Print Screen
C) Paste
D) any of the above

Question 36

Purchasing a computer for personal use most often means selecting one that runs the latest version of the ____________________ or Macintosh operating systems.

Question 37

A(n) _______________ is a written guarantee that a product or service meets certain specifications.

Question 38

Which of the following is NOT generally included in a document such as the one shown in the figure above?

A) If the product or service doesn't meet the specifications, the manufacturer will repair or replace it.
B) Your responsibilities as a consumer, such as to have it serviced by a licensed technician.
C) That it enables the manufacturer to repair the computer with refurbished parts.
D) A guarantee that it meets certain specifications.

Question 39

Which of the following is the useful life of a computer for a company in the technology industry?

A) One year
B) Two to three years
C) Three to five years
D) Five to eight years

Question 40

Tristan is looking into purchasing a new computer system. Tristan has limited funds. Which of the following should he considering purchasing?

A) Windows PC
B) Macintosh
C) tablet
D) Linux PC

Question 46

List four things you learned about discarding computer equipment responsibly.