Deck 1: Management, Supervision and Leadership

Question 1

In the 21st century, most people enjoy being managed.

Answer 1

False

Question 2

"Change is not merely necessary to life. It is life."

Answer 2

True

Question 3

Peter Smith and W. Edwards Deming had a great influence on approaches to management in policing.

Answer 3

False

Question 4

No one management style is more apt than another to achieve the agency's mission.

Question 5

The process of combining resources to accomplish organizational goals is known as __________.

A) supervision
B) management
C) management by objectives
D) direction

Question 6

Common management/leadership errors include micromanaging and defending decisions.

Question 7

A leader in the purest sense influences others by example.

Question 8

Indecisiveness may result from preoccupation.

Question 9

When managers use manipulation to coerce employees to do something, they are using __________.

A) delegation
B) horse management
C) seagull management
D) total quality management

Question 10

Although some view this as "passing the buck," it truly is not.

A) delegation
B) TQM
C) management by objectives
D) none of the other choices

Question 11

Leadership styles include autocratic; consultative, democratic or participative; and laissez-faire.

Question 12

Some well-meaning supervisors mistake micromanaging for mentoring.

Question 13

To manage means to control and direct, to administer, to take charge of.

Question 14

Leadership comes with the job of being a law enforcement officer, regardless of rank.

Question 15

Authority is the power to enforce laws, exact obedience, and command and should be demanded by all officers.

Question 16

According to your text, all are key elements in an organization except __________.

A) authority
B) responsibility
C) management
D) delegation

Question 17

With the excitement and pride of promotion often comes an instinctive tinge of __________.

A) the unknown
B) fear of failing
C) self-doubt
D) fear of losing touch with subordinates

Question 18

Consultative, democratic, or participative leadership has been evolving since the 1980s.

Question 19

The oldest form of leadership is transformational leadership.

Question 20

Emergency situations rarely permit the opportunity for democratic or participatory decision making.

Question 21

__________________ is most frequently mentioned in connection with the past. Many early leaders inherited their positions. They were members of the aristocracy, and through the centuries positions of leadership were passed down to family members.

Question 22

The traditional approach to management style is the __________.

A) four-system approach theory
B) theory x and theory y theory
C) mature employee theory
D) managerial/leadership theory

Question 23

______________________ looks at the leader's behavior in assigning tasks.

Question 24

Leaders are all of the following except __________.

A) dictator
B) motivator
C) coach
D) mentor

Question 25

The trend in the 21st century is to not tie leadership to rank, but rather to instill leadership qualities through the department, referred to as ____________________.

Question 26

Most successful managers are consistently __________________ and have a consistently positive attitude.

Question 27

________________________ involves managers and subordinates setting goals and objectives together and then tracking performance to ensure that the objectives are met.

Question 28

Basic management skills include __________.

A) technical, administrative, writing, and drawing skills
B) conceptual and drawing skills
C) technical, administrative, conceptual, and people skills
D) people, administrative, and coercion skills

Question 29

Working with and through individuals and groups to accomplish organizational goals is known as __________.

A) management
B) TQM
C) leadership
D) micromanaging

Question 30

According to Drucker, all are valid management statements for productivity except __________.

A) "Efficiency is doing better what is already being done."
B) "There is nothing so useless as doing efficiently that which should not be done at all."
C) "Today knowledge has power. It controls access to opportunity and advancement."
D) all are Drucker's valid statements

Question 31

______________ leadership implies nonintervention and is almost a contradiction in terms.

Question 32

If a supervisor specifies that initially workers need support and direction, and as they become more task-ready, they need less direction and more support, to the point where even support can be reduced, the supervisor is said to be using what style of leadership?

A) delegation
B) reduced supervision
C) micromanaging
D) situational

Question 33

The watchword of TQM is __________.

A) management
B) zero defects
C) minimal defects
D) none of the other choices

Question 34

_____________________ is over supervising, providing oversight with excessive control and attention to details better left to the operational personnel.

Question 35

It has been said that it is not aptitude but ___________ that determines your altitude.

Question 36

A lack of self-confidence can lead to failure and other dire consequences, a situation sometimes referred to as the ______________.

Question 37

_________________specifies that initially workers need support and direction. As they become more task-ready, they need less direction and more support, up to the point where even support can be reduced.

Question 38

This management model divides jobs into highly specialized tasks where employees can become experts in their task.

A) TQM
B) management by objectives
C) situational
D) mechanistic

Question 39

Oversupervising, providing oversight with excessive control and attention to details better left to the operational personnel is known as __________.

A) TQM
B) Wallenda effect
C) delegating
D) micromanaging

Question 40

According to your text, which is the newest form of leadership?

A) TQM
B) management by objectives
C) transformational
D) situational

Question 42

Discuss the four theories about management styles and apply each to a situation a law enforcement supervisor may encounter.

Question 46

What is micromanaging? Discuss in detail how this approach can have negative effects on a manager.

Question 48

Describe the personal characteristics of successful managers and how these affect their ability to manage.

Question 50

Examine how management styles from the business world can assist law enforcement supervisors and discuss how they can also hinder law enforcement managers.

Question 51

Discuss how delegating is an important part of being a leader, and how if overused delegating can hinder the individual as an effective leader.