Deck 19: Technician Service Calls for Hot-Water and Steam Systems

Question 1

Although in many cases the actual fix is more involved than simply resetting or changing the battery in a thermostat, there are still cases in which the simplest and/or most obese fix corrects the problem.

Answer 1

True

Question 2

It is not necessary to show the customer the worn parts.

Answer 2

False

Question 3

If you have never encountered a problem like this before and you are having trouble locating the issue then don't be afraid to go to the internet, a distributor or even a fellow colleague to help resolve the issue.

Answer 3

True

Question 4

What are the steps for troubleshooting

Question 5

List the six phases of the identification process.

Question 6

Always verify that the problem described by the customer is the actual problem of the system and not just a symptom.