Question 1

What is not true regarding feedback?&#10;A) It helps everyone to be more effective.&#10;B) It is also called criticism.&#10;C) It can let the sender know the message is communicated well.&#10;D) It is designed to hurt the person sending it.

Accepted Answer

Feedback is not designed to hurt the person sending it. Its purpose is to provide constructive criticism or helpful suggestions to improve performance.

Question 2

Negative or &#34;closed&#34; styles of receiving feedback include&#10;A) engaging&#10;B) sincere&#10;C) respectful&#10;D) patronizing

Accepted Answer

Patronizing feedback includes condescending tones, disrespectful language, and over-generalizing or minimizing the receiver's contributions or efforts. It is not helpful and can often discourage the receiver from seeking feedback again.

Question 3

Before placing a person on hold, it is important to first&#10;A) allow the caller to complete the introductory phase and explain the purpose&#10;B) explain that you are too busy, but will get to them soon&#10;C) write down their name and number in case they are disconnected&#10;D) tell them to call back later when you are less busy

Accepted Answer

It is important to allow the caller to complete the introductory phase and explain the purpose before placing them on hold to show that you value their time and are willing to listen to them. This can also help you to better understand their needs and provide a more efficient resolution when you return from the hold.

Question 4

All of the following are considered &#34;do's&#34; when using e-mail, EXCEPT&#10;A) use all upper case letters&#10;B) delete all e-mails in which the sender cannot be identified&#10;C) include part of the original e-mail you are responding to&#10;D) keep e-mail address book up to date

Accepted Answer

Using all upper case letters is considered rude in e-mail communication as it is considered shouting. All the other options are considered good practices when using e-mail.

Question 5

What is true regarding written instructions?&#10;A) They are always better than verbal instructions.&#10;B) They are not a substitute for verbal instructions&#10;C) They are legally required for all aspects of drug therapy.&#10;D) They are necessary in order to avoid one-on-one communication.

Accepted Answer

While written instructions can be helpful, they should not be a substitute for verbal instructions. Sometimes, verbal communication is necessary to ensure clear understanding and to address any questions or concerns. Additionally, written instructions may not be legally required for all aspects of drug therapy, but they may be necessary for certain situations, such as when providing medication to patients to take at home. Avoiding one-on-one communication should not be the sole reason for providing written instructions.

Question 6

The most important nonverbal communication skill is&#10;A) appropriate hand gestures&#10;B) good posture&#10;C) good eye contact&#10;D) pleasant facial expressions

Accepted Answer

Good eye contact allows for effective communication and shows the listener that the speaker is interested and engaged in the conversation. It also helps establish trust and builds a connection between the individuals involved. While the other options are important, they do not hold as much weight as maintaining good eye contact.

Question 7

The use of fax machines in pharmacy&#10;A) is rarely used due to current laws&#10;B) causes many errors compared to verbal communication&#10;C) has greatly improved efficiency&#10;D) both b and c

Accepted Answer

The use of fax machines in pharmacy has greatly improved efficiency. Option A is incorrect as there are no current laws limiting the use of fax machines in pharmacy. Option B is incorrect because there is no evidence to suggest that fax machines cause more errors compared to verbal communication.

Question 8

When asking questions of a patient, it is more effective to&#10;A) ask yes or no questions&#10;B) ask questions that only require a limited response&#10;C) ask questions that encourage specific details related to information needed&#10;D) both b and c

Accepted Answer

Asking questions that encourage specific details helps gather comprehensive information and facilitates better understanding of the patient's condition.

Question 9

Most communication transmissions are&#10;A) electronic&#10;B) written&#10;C) through body language&#10;D) verbal

Accepted Answer

The answer of Most communication transmissions are&#10;A) electronic&#10;B) written&#10;C) through...

Question 10

When giving feedback, it is important to be&#10;A) brutal&#10;B) honest&#10;C) patronizing&#10;D) critical

Accepted Answer

It is important to be honest when giving feedback so that the person receiving it can improve and grow. However, being brutal, patronizing, or only critical can be hurtful and unproductive. Honest feedback should be given in a constructive and respectful manner.

Question 11

What is true regarding written messages?&#10;A) Scraps of paper should not be used.&#10;B) A message book should be discarded daily in the pharmacy.&#10;C) They should be acted upon in order of receipt.&#10;D) They are considered complete once they are written down.

Accepted Answer

The answer of What is true regarding written messages?&#10;A) Scraps...

Question 12

An open posture would include&#10;A) arms folded in front of you&#10;B) leaning back in your chair&#10;C) avoiding eye contact&#10;D) hands and arms to your sides

Accepted Answer

The answer of An open posture would include&#10;A) arms folded...

Question 13

State boards of pharmacy require pharmacies to maintain written documentation for&#10;A) 1 year&#10;B) 2 years&#10;C) 3 years&#10;D) 5 years

Accepted Answer

The answer of State boards of pharmacy require pharmacies to...

Question 14

The message, sent from the sender to the receiver, should be&#10;A) complete&#10;B) ambiguous&#10;C) illogical&#10;D) both a and c

Accepted Answer

The answer of The message, sent from the sender to...

Question 15

When information is communicated to a patient or customer, you should always look for&#10;A) posture&#10;B) gestures&#10;C) feedback&#10;D) projection

Accepted Answer

The answer of When information is communicated to a patient...

Question 16

Messages are sent through a variety of&#10;A) mechanisms&#10;B) channels&#10;C) circuits&#10;D) directions

Accepted Answer

The answer of Messages are sent through a variety of&#10;A)...

Question 17

An example of a message sent via an upward channel would be one sent from&#10;A) pharmacy technician to patient&#10;B) pharmacist to pharmacist&#10;C) doctor to nurse&#10;D) pharmacy technician to pharmacy manager

Accepted Answer

The answer of An example of a message sent via...

Question 18

What is false regarding physical contact?&#10;A) In health care, it is always acceptable.&#10;B) It can be a powerful tool when utilized appropriately.&#10;C) It is often necessary when demonstrating application of a prescribed treatment.&#10;D) It is important to ask permission.

Accepted Answer

The answer of What is false regarding physical contact?&#10;A) In...

Question 19

Verbal expressions or body language expressing that the receiver understood the message she received is called&#10;A) posture&#10;B) gestures&#10;C) feedback&#10;D) projection

Accepted Answer

The answer of Verbal expressions or body language expressing that...

Question 20

Generally, Anglo-Saxon Americans require more&#10;A) physical contact&#10;B) eye contact&#10;C) personal space&#10;D) hand gestures

Accepted Answer

The answer of Generally, Anglo-Saxon Americans require more&#10;A) physical contact&#10;B)...

Question 21

A lack of feeling, emotion, interest, or concern is called&#10;A) decoding&#10;B) apathy&#10;C) autonomy&#10;D) regression

Accepted Answer

The answer of A lack of feeling, emotion, interest, or...

Question 22

Elderly patients&#10;A) are always frail or confused&#10;B) should be praised for good behavior&#10;C) are usually in denial&#10;D) should be addressed as &#34;Mr.&#34; or &#34;Mrs.&#34; unless they tell you otherwise

Accepted Answer

The answer of Elderly patients&#10;A) are always frail or confused&#10;B)...

Question 23

A lack of feeling, emotion, interest, or concern is called&#10;A) empathy&#10;B) apathy&#10;C) sublimation&#10;D) denial

Accepted Answer

The answer of A lack of feeling, emotion, interest, or...

Question 24

All of the following should be considered customers of the pharmacy, EXCEPT&#10;A) nurses who call in prescriptions&#10;B) doctors&#10;C) store manager&#10;D) customers

Accepted Answer

The answer of All of the following should be considered...

Question 25

A conflict occurs in the pharmacy with a customer over the price of a prescription. After explaining to the patient that the particular prescription is not covered by his medical insurance, the patient becomes irate and threatens to sue the pharmacy. The next step the technician should take is

A) call the police
B) tell the patient to leave the premises
C) give the patient the prescription and call the insurance company
D) ask the pharmacist to talk to the patient

Accepted Answer

The answer of A conflict occurs in the pharmacy with...

Question 26

Shifting one's own unacceptable feelings onto another person is called&#10;A) projection&#10;B) repression&#10;C) rationalization&#10;D) sublimation

Accepted Answer

The answer of Shifting one's own unacceptable feelings onto another...

Question 27

With an angry patient, you should always&#10;A) learn how to cause anger&#10;B) defend yourself&#10;C) remain calm&#10;D) stay very close to the patient while talking

Accepted Answer

The answer of With an angry patient, you should always&#10;A)...

Question 28

Responding to a perceived threat or conflict in an immature way is called&#10;A) progression&#10;B) repression&#10;C) regression&#10;D) rationalization

Accepted Answer

The answer of Responding to a perceived threat or conflict...

Question 29

When dealing with a seriously ill patient, you should&#10;A) judge the patient's statements&#10;B) avoid empty promises&#10;C) abandon the patient&#10;D) trivialize the patient's feelings

Accepted Answer

The answer of When dealing with a seriously ill patient,...

Question 30

Which of the following terms describes the verbal and nonverbal evidence that a message was received and understood?&#10;A) communication&#10;B) affirmation&#10;C) feedback&#10;D) noise

Accepted Answer

The answer of Which of the following terms describes the...

Question 31

For mentally disabled patients, you should&#10;A) spend 50% less time with them than with normal patients&#10;B) treat them the same as anyone else&#10;C) remain calm if they become confused&#10;D) call them by their first name

Accepted Answer

The answer of For mentally disabled patients, you should&#10;A) spend...

Question 32

Positive communication includes&#10;A) listening to patients and other coworkers simultaneously&#10;B) encouraging patients to ask questions&#10;C) impressing patients with your pharmacy credentials&#10;D) speaking sharply

Accepted Answer

The answer of Positive communication includes&#10;A) listening to patients and...

Question 33

The right of an individual to make informed decisions for her own good is referred to as&#10;A) compensation&#10;B) autonomy&#10;C) rationalization&#10;D) repression

Accepted Answer

The answer of The right of an individual to make...

Question 34

A preformed and substantiated judgment or opinion about an individual or a group, either favorable or unfavorable, is referred to as&#10;A) prejudice&#10;B) projection&#10;C) displacement&#10;D) regression

Accepted Answer

The answer of A preformed and substantiated judgment or opinion...

Question 35

Redirecting a socially unacceptable impulse into a socially acceptable act is called&#10;A) progression&#10;B) rationalization&#10;C) repression&#10;D) sublimation

Accepted Answer

The answer of Redirecting a socially unacceptable impulse into a...

Question 36

Hostile or cruel language intended to hurt someone is called&#10;A) sublimation&#10;B) sarcasm&#10;C) prejudice&#10;D) compensation

Accepted Answer

The answer of Hostile or cruel language intended to hurt...

Question 37

Which is an example of projection?&#10;A) refusing to take out the trash because you feel you are too important&#10;B) having hostile feelings about another and stating that the other person &#34;doesn't like&#34; you&#10;C) refusing responsibility for making a dispensing mistake&#10;D) buying a new computer even though your current one works fine

Accepted Answer

The answer of Which is an example of projection?&#10;A) refusing...

Question 38

Which of the following is not part of the communication cycle?&#10;A) message&#10;B) feedback&#10;C) witness&#10;D) receiver

Accepted Answer

The answer of Which of the following is not part...

Question 39

Negative communication includes all of the following, EXCEPT&#10;A) mumbling&#10;B) showing boredom&#10;C) rushing through explanations&#10;D) looking directly at patients when you speak to them

Accepted Answer

The answer of Negative communication includes all of the following,...

Question 40

Good communication techniques include&#10;A) not looking directly at the patient&#10;B) watching only your own body language&#10;C) interrupting when you need to&#10;D) demonstrating respect

Accepted Answer

The answer of Good communication techniques include&#10;A) not looking directly...

Question 41

Tools an individual utilizes when required to deal with uncomfortable or threatening situations are called ____________________.

Accepted Answer

The answer of Tools an individual utilizes when required to...

Question 42

The right of patients to have health professionals who provide services in the patient's own interest rather than a competing or conflicting interest is called ____________________.

Accepted Answer

The answer of The right of patients to have health...

Question 43

Behavior based on a body of knowledge and ethical standards to serve the public is called ____________________.

Accepted Answer

The answer of Behavior based on a body of knowledge...

Question 44

____________________ assures patients that information about their medical condition and treatment will not be given to third parties without permission.

Accepted Answer

The answer of ____________________ assures patients that information about their...

Question 45

The goal of communication is ____________________.

Accepted Answer

The answer of The goal of communication is ____________________....

Question 46

The style of speaking and the words we choose to express ourselves is called ____________________.

Accepted Answer

The answer of The style of speaking and the words...

Question 47

The ____________________ principle states that patients have the right to the truth regarding their medical condition.

Accepted Answer

The answer of The ____________________ principle states that patients have...

Question 48

Match between columns&#10;                        Premises: Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;Marty likes to work a lot since his mother died. It keeps his mind off his recent loss.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;A stroke patient comes to the pharmacy to pick up her prescription. She has not been able to talk clearly since her stroke and writes everything down to communicate.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;Joe spends most of his time doing inventory control and is very good at it. His customer skills are poor and he prefers to work on the inventory.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;The pharmacy clerk brags that she is always punctual; however, she has been written up twelve times for being late.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;Mr. Stevens, diagnosed with Alzheimer's disease 5 years ago, does not remember the instructions the nurse gave him about his medications yesterday.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;A patient in the pharmacy comes to the counter distressed because he cannot find his wallet. The clerk tells him she is too busy to listen and needs to wait on other customers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;After Jenny takes care of an angry customer, she takes her frustration out on other coworkers.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Whenever there is an angry customer at the window, Kathy goes to the break room to avoid a possible unpleasant situation.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Everyone makes mistakes, so no big deal if a mistake is made just once a day.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;Tom keeps joking about the dispensing mistake that Susanne made whenever the pharmacy manager is around.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;The printer makes a humming noise when it prints labels, making it hard to hear when talking on the telephone.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.&#10;Most technicians find it hard to interact with Mrs. Newberry. Her high-pitched voice reminds everyone of a popular cartoon character.

Accepted Answer

The Answer of external noise and rationalization and denial and is...

Question 49

What is autonomy? Give an example in pharmacy where you might see this principle used.

Accepted Answer

The answer of What is autonomy? Give an example in...

Question 50

Proper ____________________ is the act of speaking clearly and accurately.

Accepted Answer

The answer of Proper ____________________ is the act of speaking...

Question 51

Personal and social bias that brings about discrimination is called ____________________.

Accepted Answer

The answer of Personal and social bias that brings about...

Question 52

A psychological defense mechanism in which a person avoids confrontation with a personal problem or with reality is called ____________________.

Accepted Answer

The answer of A psychological defense mechanism in which a...

Question 53

Attributing one's own negative feelings to someone or something else unrelated to the situation is called ____________________.

Accepted Answer

The answer of Attributing one's own negative feelings to someone...

Question 54

What are some barriers to communication that are common in community pharmacies?

Accepted Answer

The answer of What are some barriers to communication that...

Question 55

What is feedback? Why is it important when communicating? What is the difference between negative and positive feedback? What are two examples of each?

Accepted Answer

The answer of What is feedback? Why is it important...

Question 56

What are the five basic elements of the communication cycle?

Accepted Answer

The answer of What are the five basic elements of...

Question 57

The person who is purchasing prescriptions or over-the-counter remedies is also called the ____________________.

Accepted Answer

The answer of The person who is purchasing prescriptions or...

Question 58

What is the difference between external and internal noise?

Accepted Answer

The answer of What is the difference between external and...

Question 59

The position of the body with respect to the surrounding space is called ____________________.

Accepted Answer

The answer of The position of the body with respect...

Question 60

Whenever any person makes intentional, clearly understood statements or actions that cause another to feel that his job is at risk if sexual advances are rejected is called ____________________.

Accepted Answer

The answer of Whenever any person makes intentional, clearly understood...

Question 61

What are seven items that should be noted when taking a telephone message?

Accepted Answer

The answer of What are seven items that should be...

Deck 28: Communications