Deck 5: Outlook 2019

Question 1

To preview an attached file created in an Office 2019 application, you do not need to have that application installed on your computer.

Answer 1

False

Question 2

Outlook creates email accounts for its users.

Answer 2

False

Question 3

Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all messages created afterward.

Answer 3

True

Question 4

An email address is divided into two parts: a user name and a domain name. _________________________

Question 5

A personal storage table saves your email files, calendar entries, and contacts.

Question 6

To help protect your computer, Outlook does not allow you to receive files as attachments if they are a certain file type.

Question 7

RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________

Question 8

HTML-formatted messages cannot contain viruses.

Question 9

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

Question 10

When a message is forwarded, the original message text is included in the message window.

Question 11

A word flagged by Outlook using a wavy underline is a misspelled word.

Question 12

A message sent with high importance displays a red dot in the message header.

Question 13

Many email users prefer to reply to a message without including the original email message along with their response.

Question 14

Outlook configures language preferences to match your personal storage table.

Question 15

The Reading Pane displays the content of a message without requiring you to open the message. _________________________

Question 16

When you reply to a message, you send the message to someone other than the person who sent the message.

Question 17

A printed copy of an email should not be counted on as a backup.

Question 18

Email is a convenient way to send information to multiple people simultaneously.

Question 19

You should receive permission from the sender before forwarding a message.

Question 20

An email address contains an exclamation point to separate the user name from the domain name. _________________________

Question 21

Many outgoing email servers use ____ as a set of rules for communicating with other computers.

A) HTML
B) ISL
C) POP
D) SMTP

Question 22

An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.

A) address
B) client
C) account
D) service provider

Question 23

The ____ is where you type an email message.

A) message header
B) greeting line
C) message area
D) subject line

Question 24

Click the Options tab in the Backstage view to display the ____ dialog box.

A) Mail Options
B) Outlook Options
C) Navigation Options
D) File Options

Question 25

A ____ is a device that forwards data on a network.

A) router
B) server
C) format
D) protocol

Question 26

The computer at your email service provider that handles outgoing email messages is called the ____.

A) Internet service provider
B) email service provider
C) outgoing service provider
D) outgoing email server

Question 27

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

A) STMP
B) network
C) ISP
D) Web app

Question 28

The last part of an email address is the ____ name.

A) user
B) profile
C) program
D) domain

Question 29

The ____ states the reason for an email message.

A) signature line
B) greeting line
C) subject line
D) closing line

Question 30

____ is Outlook's default message format.

A) Plain Text
B) STMP
C) Rich Text
D) HTML

Question 31

When you have an email account, you also have an email ____.

A) message
B) profile
C) record
D) address

Question 32

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.

A) Sensitivity level
B) mailbox
C) data file
D) personal storage table

Question 33

____ is a communications protocol for incoming email.

A) ISP
B) HTML
C) SMTP
D) POP

Question 34

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s).

A) signature line
B) greeting line
C) subject line
D) closing line

Question 35

A message's ____ advises the recipient on how to treat the contents of the message.

A) Sensitivity level
B) Internet Service Provider
C) Personal Folders File
D) Information Wizard

Question 36

An email account is an electronic mailbox you receive from an ____.

A) ISP
B) email service provider
C) email client
D) email address

Question 37

____ could set up an email account for you.

A) Your employer
B) A slide transition
C) A Smart Guide
D) Windows Explorer

Question 38

Some incoming email servers use the ____ communications protocol.

A) POP3
B) DNS
C) ISP
D) SMTP

Question 39

The ____ is the part of an email address that identifies a specific user.

A) user name
B) icon
C) profile
D) domain

Question 40

The information in the ____ routes a message to its recipients and identifies the subject of the message.

A) message header
B) profile
C) message area
D) domain

Question 41

The ____ folder is the default location for all saved messages.

A) Drafts
B) Documents
C) Messages
D) Downloads

Question 42

You can use _____ to access all of your email messages in a single location.

A) Outlook client
B) Gmail
C) iCloud
D) Exchange

Question 43

The default importance level for all new messages is ____ importance.

A) low
B) high
C) normal
D) urgent

Question 44

When you start Outlook, the Calendar view appears.

Question 45

A(n) ____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded.

A) Navigation Bar
B) InfoBar
C) Attachment Preview
D) subject line

Question 46

A ____ wavy underline means the flagged text is not in Outlook's main dictionary.

A) red
B) green
C) blue
D) purple

Question 47

CASE: Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?

A) Acknowledge
B) Reply
C) Reply All
D) Forward

Question 48

The ____ lists the contents of a selected folder.

A) message list
B) Navigation Pane
C) Reading Pane
D) message pane

Question 49

A ____ wavy underline indicates the text may be incorrect grammatically.

A) red
B) green
C) blue
D) purple

Question 50

The appointment area is available in all of the view options.

Question 51

The Navigation Bar displays four views.

Question 52

A(n) ____ folder is the location where you want to move or copy a file.

A) end
B) destination
C) target
D) personal

Question 53

All calendar items start as events.

Question 54

The list of messages displayed in the message pane is called the ____.

A) reading list
B) message list
C) subject list
D) subject line

Question 55

A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.

A) red
B) green
C) blue
D) purple

Question 56

CASE: Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past, and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is there anything that Frank can do to prevent this?

A) Yes, he can change the message format to Plain Text.
B) Yes, he can change the message format to Rich Text.
C) Yes, he can change the message format to HTML.
D) No, Frank's son must make changes on his computer to allow the message to be received.

Question 57

A ____ is information presented on a physical medium, such as paper.

A) reading copy
B) hard copy
C) message list
D) hyperlink copy

Question 58

A ____ folder is the location of a document to be moved or copied.

A) source
B) start
C) target
D) personal

Question 59

CASE: Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. A name of one of Diane's colleagues is flagged as a misspelling, and she would like to prevent this from happening. What steps should she take?

A) Left-click the name, and click AutoCorrect on the shortcut menu.
B) Right-click the name, and click AutoCorrect on the shortcut menu.
C) Left-click the name, and click Ignore on the shortcut menu.
D) Right-click the name, and click Ignore All on the shortcut menu.

Question 60

CASE: Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?

A) It is not in Outlook's main dictionary.
B) It may be incorrect grammatically.
C) It may contain a contextual spelling error.
D) It may be a proper name.

Question 61

When a meeting request arrives in an attendee's Inbox, it displays a different icon from an email message icon.

Question 62

When a meeting request is declined, it stays in your Inbox, even though it is not added to your calendar.

Question 63

A .pst file contains a backup of your calendar, email, and contacts.

Question 64

Outlook's Calendar can convert words such as "yesterday" and "tomorrow" into the appropriate date.

Question 65

Events do not occupy time slots in the appointment area.

Question 66

Appointments, events, and meetings are examples of calendar items . _________________________

Question 67

It is necessary to use proper capitalization when entering natural language phrases in Outlook.

Question 68

You can save your Outlook calendar by backing up your entire Outlook personal folder files (.pst) or an individual calendar (.ics).

Question 69

Events appear in individual time slots in the appointment area.

Question 70

Outlook automatically includes the day of the week when you enter a date in the Date box.

Question 71

You must have an email account set up in Outlook to send the meeting request.

Question 72

Users typically put both personal items and academic or business items in the same calendar.

Question 73

When you display the Appointment Recurrence dialog box, Outlook automatically sets the range of recurrence with the date the appointment starts.

Question 74

Outlook does not automatically display a newly created calendar until you select it.

Question 75

Schedule View displays one week at a time.

Question 76

Hours that are not part of the default workday do not appear when viewing the calendar in Work Week view.

Question 77

A meeting is an event that you invite other people to attend.

Question 78

An iCalendar represents a universal calendar format used by several email and calendar programs.

Question 79

Appointments can be created in only one way, using the appointment area, where you enter the appointment directly in the appropriate time slot.

Question 80

It is not possible to import an iCalendar file.