Deck 3: Scheduling and Appointments

Question 1

It may be helpful to color code a multiple doctor appointment schedule.

Answer 1

True

Question 2

Which of the following is NOT a presurgical instruction for a surgery patient?

A) Do not feed animal 12 hours before surgery
B) Do not give water 8 hours before surgery
C) Restrict activity 8 hours before surgery
D) Arrive with the pet at a specified drop-off time

Answer 2

Restrict activity 8 hours before surgery

Question 3

Which statement about appointment scheduling is NOT true?

A) Most clinics schedule an appointment every 15 minutes.
B) A walk-in is the name for a client who comes to practice without an appointment.
C) More complicated cases should be scheduled for the end of the day so that hospitalized patients can be treated in the morning.
D) The client should be called the day before an appointment to confirm.

Answer 3

More complicated cases should be scheduled for the end of the day so that hospitalized patients can be treated in the morning.

Question 4

There are no types of appointments that must be approved by the veterinarian.

Question 5

Which type of appointment should be reserved ahead of time in the scheduled intervals?

A) drop-off appointments
B) house call appointments
C) routine appointments
D) emergency appointments

Question 6

The most common appointment schedule type is:

A) the flow schedule
B) the wave schedule
C) the surgery schedule
D) fixed office hours

Question 11

The appointment schedule should be completed in blue or black ink.

Question 12

Walk-in clients are encouraged by veterinary facilities.

Question 14

It is only necessary to call and remind clients of appointments if they did not receive an appointment card.

Question 15

It is helpful to cross off or place an X in the appointment slot when no office appointments should be scheduled.

Question 16

Each staff member must know the veterinarian's abilities and time frames to schedule procedures.

Question 17

Which of the following information is NOT needed for an appointment book?

A) animal name
B) client phone number
C) the surgery schedule
D) fixed office hours

Question 18

The most common appointment interval time is:

A) 10 minutes
B) 15 minutes
C) 20 minutes
D) 30 minutes

Question 19

The client should suggest a preferred date and time for the appointment.

Question 24

Match the following terms with the correct definition.
Errorrr

A) flexible time when the patient is seen when time allows
B) set amount of time or space in the appointment book
C) set number of patients seen within a time frame
D) a client arrives without an appointment
E) vehicle equipped for veterinary appointments
F) patients seen on first come basis as they arrive
G) patient needs immediate veterinary attention
H) reminds clients of date and time of an appointment
I) patient seen at specific times
J) separate schedule when anesthesia is needed
K) time frame a client is seen
L) appointment at client's home

Question 25

Match the following terms with the correct definition.
Errorrr

A) flexible time when the patient is seen when time allows
B) set amount of time or space in the appointment book
C) set number of patients seen within a time frame
D) a client arrives without an appointment
E) vehicle equipped for veterinary appointments
F) patients seen on first come basis as they arrive
G) patient needs immediate veterinary attention
H) reminds clients of date and time of an appointment
I) patient seen at specific times
J) separate schedule when anesthesia is needed
K) time frame a client is seen
L) appointment at client's home

Question 26

Match the following terms with the correct definition.
Errorrr

A) flexible time when the patient is seen when time allows
B) set amount of time or space in the appointment book
C) set number of patients seen within a time frame
D) a client arrives without an appointment
E) vehicle equipped for veterinary appointments
F) patients seen on first come basis as they arrive
G) patient needs immediate veterinary attention
H) reminds clients of date and time of an appointment
I) patient seen at specific times
J) separate schedule when anesthesia is needed
K) time frame a client is seen
L) appointment at client's home