Deck 5: Veterinary Office Management

Question 1

The veterinarian is the only health care member that can legally perform surgery.

Answer 1

True

Question 2

The radiology and surgical suite may be potentially harmful to staff and patients.

Answer 2

True

Question 3

Which of the following locations most likely is where an animal that has been hit by a car and needs immediate attention will be cared for?

A) isolation ward
B) ICU
C) pharmacy
D) kennel ward

Answer 3

ICU

Question 4

Which of the following is NOT an acceptable form of professional appearance in a veterinary facility?

A) high heeled open toed shoes
B) long, manicured artificial nails
C) hoop earrings that dangle
D) all of the above are unacceptable forms of appearance

Question 5

What is the name of the inventory control method in which a list is maintained of items that need to be reordered?

A) shopping list
B) want list
C) reorder list
D) invoice list

Question 6

What does the term "cross training" mean when referring to staff members of a veterinary facility?

A) Everyone in the facility is training to run a race
B) Each employee can do the tasks of other team members
C) Everyone in the hospital is trianed to diagnose diseases
D) The hospital employees have been studied by an efficiency report

Question 7

While everyone working at a veterinary facility can be described as a member of the veterinary health care team, who is legally responsible for the safety and well being of all employees and patients?

A) veterinary assistant
B) veterinary technician
C) veterinarian
D) all of the above, that's why they call it a team

Question 8

When discharging a client and patient, which is NOT necessary for the veterinary assistant to check?

A) that the discharge instructions are clear
B) that the client has all the prescribed medications
C) that the client has made a follow up appointment, if necessary
D) the veterinary assistant should check all of these items

Question 9

Which of the following is NOT a part of the licensure process for veterinarians or veterinary technicians?

A) State Board exam
B) AS or BS degree program
C) Veterinary Practice Act
D) doctorate degree from a veterinary school

Question 10

The procedures manual outlines the employee dress code.

Question 11

Which activity can only be performed by a veterinarian?

A) diagnosis of disease
B) paying bills
C) scheduling appointments
D) cleaning ears

Question 12

Which of the following statements is an appropriate consideration when deciding on professional appearance?

A) patient safety
B) staff safety
C) the potential for disease transmission
D) all of the above are appropriate considerations

Question 13

Which of the following associations sets the standards of veterinary medicine?

A) AAHA
B) AVMA
C) NAVTA
D) VHMA

Question 19

List 5 important items that are essential to the veterinary assistant's professional appearance and should be kept in pockets at all times.

Question 21

List 5 items that should be recorded in an inventory or hospital supply items..

Question 25

Match the following terms with the correct definition.
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A) area where contagious patients are kept to prevent spread of disease
B) approximate cost of services
C) amount of money an employee earns each year based on an hourly wage
D) list of codes of services that allows employees to track patient fees
E) bill that lists costs of procedures
F) paper filled out according to employee wage bracket and marital status
G) area where x-rays are taken and developed
H) salary paid to employees by writing checks on a regular basis
I) set of rules that govern veterinary medicine
J) area where medications are kept
K) list of items needed in the facility
L) area where patients are treated and prepared for surgery
M) amount of supplies in the facility

Question 27

Match the following terms with the correct definition.
Errorrr

A) area where contagious patients are kept to prevent spread of disease
B) approximate cost of services
C) amount of money an employee earns each year based on an hourly wage
D) list of codes of services that allows employees to track patient fees
E) bill that lists costs of procedures
F) paper filled out according to employee wage bracket and marital status
G) area where x-rays are taken and developed
H) salary paid to employees by writing checks on a regular basis
I) set of rules that govern veterinary medicine
J) area where medications are kept
K) list of items needed in the facility
L) area where patients are treated and prepared for surgery
M) amount of supplies in the facility

Question 28

Match the following terms with the correct definition.
Errorrr

A) area where contagious patients are kept to prevent spread of disease
B) approximate cost of services
C) amount of money an employee earns each year based on an hourly wage
D) list of codes of services that allows employees to track patient fees
E) bill that lists costs of procedures
F) paper filled out according to employee wage bracket and marital status
G) area where x-rays are taken and developed
H) salary paid to employees by writing checks on a regular basis
I) set of rules that govern veterinary medicine
J) area where medications are kept
K) list of items needed in the facility
L) area where patients are treated and prepared for surgery
M) amount of supplies in the facility