Deck 6: Communication and Client Relations

Question 1

A person who has lost a pet may exhibit shock.

Answer 1

True

Question 2

Body language is an example of nonverbal communication.

Answer 2

True

Question 3

Which component of the communication process refers to the route in which the message is sent?

A) sender
B) channel
C) feedback
D) receiver

Answer 3

channel

Question 4

Nonverbal communication is the most common form of communication.

Question 5

Skills of observation are not required to communicate well.

Question 10

A letter is an example of what route of communication?

A) verbal
B) nonverbal
C) written
D) none of the above

Question 11

Which of the following is an example of patience?

A) walking a pet to an exam room
B) calmly discussing a difficult situation
C) making a phone call for someone
D) offering children coloring books

Question 13

Which component of the communication process relays an idea?

A) sender
B) message
C) channel
D) feedback

Question 14

Good listening skills include observation of body language.

Question 17

Which stage of grief may require the aid of a physician to move past?

A) sorrow
B) denial
C) depression
D) shock

Question 21

Always attempt to answer the phone by the __________ ring.

Question 24

Frowning, glaring, and smiling are all examples of _________ __________.

Question 25

The person intended to understand a message is called the __________.

Question 29

E-mail and text messaging are forms of __________ communication.

Question 31

Greeting everyone that enters the facility is a demonstration of __________.