Deck 2: Avaya Aura Contact Center Implementation Exam

Question 1

Which Avaya product provides Centralized SIP Routing across the network?

A) Avaya Aura Media Server (AAMS)
B) Avaya Aura Session Manager (SM)
C) Avaya Aura Communication Manager (CM)
D) Avaya Aura System Manager (SMGR)

Answer 1

Avaya Aura Communication Manager (CM)
Avaya Aura System Manager (SMGR)

Question 2

You have configured a TLS link between Avaya Aura Communication Manager (CM) and Avaya Aura Session Manager (SM). SM is using Identity certificates that have been signed by Avaya Aura System Manager (SMGR) Certificate Authority (CA). Which three tasks must be completed for the signaling link between CM and SM to come into service? (Choose three.)

A) Export SM Identity certificate from SMGR and import it into CM using "Security/Trusted Certificates".
B) Add the CA certificate to CM using "Security/Trusted Certificates" from the CM SMI screen.
C) Replace the CM default Server Identity Certificate with one generated by your Certificate Authority.
D) Download "binary/to IE" from SMGR.
E) Upload the CA certificate to CM using "Miscellaneous/Download files" from the CM SMI screen.

Answer 2

Add the CA certificate to CM using "Security/Trusted Certificates" from the CM SMI screen.
Replace the CM default Server Identity Certificate with one generated by your Certificate Authority.
Download "binary/to IE" from SMGR.

Question 3

Avaya Aura System Manager (SMGR) hosts the Solution Deployment Manager (SDM). Which action will be carried out using SDM?

A) Backup Avaya Aura applications.
B) Upgrade and migrate Avaya Aura applications.
C) Upgrade Avaya 96x1 series handsets.
D) Install snap-ins.

Answer 3

Upgrade and migrate Avaya Aura applications.

Question 4

To make up the Avaya Aura Core, which three links or relationships are the minimum that must be built? (Choose three.)

A) An LDAP link from Avaya Aura System Manager (SMGR) to the corporate Directory Server
B) A SIP Trunk between Avaya Aura Communication Manager (CM) and Avaya Aura System Manager (SMGR)
C) A SIP Trunk between Avaya Aura Session Manager (SM) and Avaya Aura Communication Manager (CM)
D) An Avaya Aura Communication Manager (CM) managed element in Avaya Aura System Manager (SMGR)
E) A trust relationship between Avaya Aura System Manager (SMGR) and Avaya Aura Session Manager (SM)

Question 5

When adding on a new Avaya Aura Session Manager (SM) to listen for SIP traffic, where are the listening ports defined?

A) Communication Profile
B) SM Firewall
C) SIP Entity Session Manager
D) SM Administration

Question 6

Which Avaya application product provides Avaya clients with auto-configuration options?

A) Avaya Aura Device Services (AADS)
B) Avaya Aura Web Gateway (AAWG)
C) Avaya Session Border Controller (ASBCE)
D) Avaya Equinox Conferencing

Question 7

Which two products are Avaya Aura Core components? (Choose two.)

A) Avaya Aura Multimedia Messaging (AMM)
B) Avaya Session Border Controller (ASBCE)
C) Avaya Aura Communication Manager (CM)
D) Avaya Aura System Manager (SMGR)
E) Avaya Aura Conferencing

Question 8

Which two servers are supported in the Avaya Aura 8.x offer? (Choose two.)

A) S8300E
B) HP ProLiant G8 (Common Server R2)
C) S8510
D) S8300D
E) S8800

Question 9

Which product performs the tasks of SIP registration and authentication?

A) Avaya Aura Media Server (AAMS)
B) Avaya Aura System Manager (SMGR)
C) Avaya Aura Session Manager (SM)
D) Avaya Aura Communication Manager (CM)

Question 10

What are two main roles of Avaya Aura System Manager (SMGR)? (Choose two.)

A) User Profile Management
B) Quality of Service Management
C) Network Switching Management
D) Centralized Product Management
E) RTCP Network Monitoring

Question 11

Which Avaya Aura Core product provides Digital Signal Processors (DSPs) to deliver tones, announcements and mix audio streams in a multi-party conference?

A) Application Enablement Server (AES)
B) Avaya Aura Session Manager (SM)
C) Avaya Breeze
D) Avaya Aura Media Server (AAMS)

Question 12

Which statement about making Avaya Aura Communication Manager (CM) work successfully as a feature server for CM SIP Endpoints (AST Endpoints) is true?

A) CM does not support SIP Endpoints in Avaya Aura 8.x.
B) CM must be added as an Application and an Application Sequence.
C) Endpoints must register directly with CM.
D) CM must be added as an Application Sequence assigned to the CM Managed Element.

Question 13

As part of stream-lining efforts, Utility Services has been removed starting from Avaya Aura release 8. Which key function will now be provided by AVP Utilities at release 8.x?

A) Domain Name System (DNS)
B) Software & Firmware Management
C) Services Port
D) File Server

Question 14

Which statement describes Avaya Aura System Manager (SMGR) licensing?

A) The SMGR license must be installed on a separate WebLM Server.
B) It does not need a license, regardless of release.
C) It requires a license from Release 7.1 onwards.
D) It only requires a license when implementing in a dual server redundant topology.

Question 15

What are the three key roles and functions of Avaya Aura System Manager (SMGR)? (Choose three.)

A) Certificate Authority (CA) enabling secured network
B) Single sign-on to central management interface
C) QoS Network testing
D) SIP Proxy Server
E) Event and alarm Monitoring SNMP

Question 16

You have configured Avaya Aura Communication Manager (CM) as a Managed Element in Avaya Aura System Manager (SMGR), but discover that changes made to translations using SAT are not being updated in the SMGR copy of the CM database. Which check box on the Inventory screen has not been checked for the CM element?

A) Send Updates To SMGR
B) Sync With SMGR
C) Inform SMGR Of SAT Changes
D) Enable Notifications

Question 17

Release 8.x Avaya Aura Core products are available as bundled OVA packages for which two platforms? (Choose two.)

A) Windows Server 2019
B) Linux KVM
C) VMware
D) System Platform
E) Customer Provided Redhat OS

Question 18

Under which circumstance would an Avaya Aura Session Manager (SM) alarm be automatically cleared?

A) After 24 hours of the alarm's first report occurance
B) If an automatic alarm clearing rule has been specified
C) During the automatic nightly Avaya Aura System Manager (SMGR) alarm clearing
D) When the alarm condition has been resolved

Question 19

After deploying a new Avaya Aura Session Manager (SM), what is its initial Service State?

A) Maintenance Mode
B) Service Mode
C) Deny All Service
D) Accept New Service

Question 20

Which reference, visible in the Avaya Aura Communication Manager (CM) License file, is entered on the CM Server Role page?

A) System ID (SID)
B) System Manager MAC address
C) Product ID (PID)
D) CM Serial Number

Question 21

In Avaya Aura Communication Manager (CM), which three options correspond to common maintenance commands? (Choose three.)

A) Release
B) Busyout
C) Remove Station
D) Shutdown now -r
E) Status

Question 22

Which two certificate related functions can Avaya Aura System Manager (SMGR) perform? (Choose two.)

A) Generate Identity Certificates.
B) Extend 3rd Party certificate expiration dates.
C) Re-generate 3rd party certificates.
D) Act as a certificate authority.
E) Block the use of 3rd party certificates.

Question 23

Which event triggers the activation of an Avaya Aura Communication Manager (CM) Survivable server so that it can accept H.323 registrations and/or make IP Trunks active?

A) A broadcast message from the Main CM Server just before it goes in failure
B) The availability of DSP Resources in the CM Survivable Server, by the registration of either a Media Gateway or an Avaya Aura Media Server (AAMS) with that CM Survivable Server
C) The interruption in the RAS keep alive link between CM Main and CM Survivable Servers
D) The first H.323 Registration Request the CM Survivable Server receives from any H.323 Endpoint, after the Endpoint loses contact with the Main CM Server

Question 24

Which Avaya Equinox application product provides Enterprise level instant messaging, and can be delivered as part of the Presence Snap-in?

A) Avaya IX Messaging
B) Avaya Aura Application Enablement Services (AES)
C) Avaya Aura Device Services (AADS)
D) Multimedia Messaging

Question 25

Which three configuration points are necessary before you can build a Network Routing Policy (NRD)? (Choose three.)

A) SIP Entity
B) Domain
C) User Profile
D) Location
E) Avaya Aura Communication Manager (CM) Profile

Question 26

In a survivable Avaya Aura Core solution, for the main Avaya Aura Communication Manager (CM) to successfully send its translation data to the Survivable CM, which three actions need to be performed? (Choose three.)

A) The File Synchronization Address(s) must be configured in SMI of the survivable server to point to Core CM.
B) The survivable server and Core CM(s) must have same Server ID.
C) The survivable CM server must register with Processor Ethernet or CLAN of Main Core.
D) The survivable server and Core CM must have different Module IDs (MID).

Question 27

Which statement about the Save Translation command is true?

A) It writes a copy of the translation data to the hard drive.
B) It writes a copy of the translation data to RAM memory.
C) It writes a copy of the translation data to the FTP Server.
D) It runs automatically after every SAT command.

Question 28

Which two interfaces can be used to add, change and remove an Avaya Aura Communication Manager (CM) H.323 Endpoint? (Choose two.)

A) SAT terminal via SSH session (for example, PuTTY)
B) Avaya Aura Device Services (AADS)
C) Linux Command Line at CM Server
D) Communication Manager Administration menu at Avaya Aura System Manager (SMGR)
E) SMI Web-Interface at CM Server

Question 29

Which Avaya Aura Communication Manager (CM) Reset Level typically takes less than 10 seconds, and preserves stable calls as well as Error and Alarm logs?

A) Reset System 1
B) Reset System 2
C) Reset System 3
D) Reset System 4

Question 30

To ensure that your Survivable Avaya Aura Communication Manager (CM) is updated daily with the latest translation data from your Main CM, which form must you update?

A) system-parameters features
B) system-parameters ip-options
C) system-parameters maintenance
D) system-parameters customer-options

Question 31

Call Admission Control (CAC) Sharing, introduced in Avaya Aura 7.1, allows which two components of Avaya Aura to centrally coordinate the allocation of bandwidth for calls? (Choose two.)

A) Avaya Aura Session Manager (SM)
B) Avaya Aura Media Server (AAMS)
C) Avaya Aura System Manager (SMGR)
D) Avaya Aura Communication Manager (CM)

Question 32

Which three tests are part of Avaya Aura Communication Manager's (CM) Background testing strategy? (Choose three.)

A) System
B) Periodic
C) Triggered
D) Scheduled
E) Fixed-Interval

Question 33

Which three components must be administered during the implementation of a Branch Avaya Aura Session Manager (SM)? (Choose three.)

A) Branch SM Instance
B) SIP Adaptation
C) Entity Link between Branch SM and Main Avaya Aura Communication Manager (CM)
D) SIP Entity
E) Entity Link between Branch SM and Survivable Avaya Aura Communication Manger (CM)

Question 34

When performing a backing up through the SMI Web interface, which two backup methods are valid for Avaya Aura Communication Manager (CM) 8.x? (Choose two.)

A) USB
B) SFTP
C) DVD
D) SCP

Question 35

When integrating with Avaya Aura Communication Manager (CM), which two items must be configured on the CM to Avaya Aura Core Side? (Choose two.)

A) Trunk Group
B) Signaling Group
C) SIP Entity
D) Media-Server Instance

Question 36

Which list trace command can trace the traffic entering and leaving Avaya Aura Communication Manager (CM) on a specific trunk?

A) list trace vdn
B) list trace tac
C) list trace ras
D) list trace station

Question 37

You are creating an OPTIM trunk between Avaya Aura Session Manager (SM) and Avaya Aura Communication Manager (CM) to separate the SIP traffic for your Advanced SIP Telephone (AST) users. How would you create a second SIP Trunk between SM and CM, when you already have an existing SIP trunk between these two entities for regular traffic?

A) Create an additional SIP Entity, SIP Entity Link and CM Signaling/Trunk Group using an alternate TLS port (such as 5062).
B) Specify a new Entity Link on the existing CM SIP Entity but using UDP instead of TLS as the Transport Protocol.
C) Assign secondary IP addresses for both SM and CM to create a second SIP link between.
D) A second link should not be created as OPTIM traffic must be sent down the existing SIP link.

Question 38

Which two options represent a function of a Digital Signal Processor (DSP)? (Choose two.)

A) Convert between two different Codecs
B) Perform Gatekeeper functions
C) Convert between Analogue Speech and Digital Audio
D) Analyze and route SIP Signaling
E) Convert from Signaling to Audio

Question 39

Avaya Aura Communication Manager (CM) translation data will be saved under which two circumstances? (Choose two.)

A) Automatically every day during CM's Scheduled Maintenance
B) Automatically during a CM reboot/restart
C) When the save translation command is run from the CM Command Line
D) Automatically during Avaya Aura System Manager (SMGR) synchronization
E) Automatically after every SAT command

Question 40

What information does an Avaya Aura Session Manager (SM) take from a SIP User during registration? (Choose two.)

A) Location (IP Address)
B) User Language preference
C) SIP Uniform Resource Identifier
D) SIP endpoint type
E) User Time Zone

Question 41

What are three advantages of Avaya Aura Media Server (AAMS)? (Choose three.)

A) Additional Codec support
B) High channel density
C) Direct ISDN-PRI Trunk connectivity
D) No playback announcement limits
E) Inbuilt DHCP Server functionality

Question 42

Which Avaya Aura Communication Manager (CM) feature deals with the routing of Public Calls?

A) Uniform Dial Plan
B) Dial Plan Parameters
C) Automatic Alternate Routing (AAR)
D) Automatic Route Selection (ARS)

Question 43

Which communication application product is a multi-protocol Application Platform that can add advanced functionality through the use of snap-ins?

A) Avaya Session Border Controller (ASBCE)
B) Avaya Aura Application Enablement Services (AES)
C) Avaya Breeze
D) Avaya IX Messaging

Question 44

When you attempt to login to an Equinox client using TLS, it fails, and displays the error: The security certificate required for login is not installed. Please contact your support team. Which action would you take to resolve this error?

A) Install the Avaya Aura Session Manager (SM) Identity certificate into the Trusted Root Certificate Authorities on Avaya Aura Communication Manager (CM).
B) Install the Certificate Authority certificate that signed the Avaya Aura Session Manager (SM) Identity certificate into the Trusted Root Certificate Authorities on the PC.
C) Import the Identity Certificate from the Security menu of the Equinox client into the Avaya Aura Session Manager (SM) Identity certificate on Avaya Aura Communication Manager (CM).
D) Export the identity certificate from Avaya Aura@ Session Manager (SM) and import it into the PC using copy and paste.

Question 45

When a simple SIP telephone without CM Features registers to the Avaya Aura Core, which IP address will it register to?

A) Avaya Aura Session Manager (SM) Management IP Address
B) Avaya Aura System Manager (SMGR) IP Address
C) Avaya Aura Session Manager (SM) SM100 IP Address
D) Avaya Aura Communication Manager (CM) IP Address

Question 46

Which form in Avaya Aura Communication Manager (CM) can be used to assign a specific Network Region to a user?

A) IP Network Region
B) Network Region Group
C) System Parameters IP Options
D) IP Network Map

Question 47

Which product enhances the SIP User experience by providing a multitude of end-user features?

A) Avaya Aura Session Manager (SM)
B) Avaya Aura Communication Manager (CM)
C) Avaya Aura System Manager (SMGR)
D) Application Enablement Services (AES)

Question 48

How do you verify that the Avaya Aura Session Manager (SM) Replica Node is synchronized?

A) PuTTY to Avaya Aura Session Manager (SM) and run statusapp , and then check that all processes are started. PuTTY to Avaya Aura Session Manager (SM) and run statusapp , and then check that all processes are started.
B) Check in the Replica Group for a green "Session Manager OK".
C) Check the status of the Replica Group/Replica Nodes.
D) Register an Avaya SIP Telephone (AST) and check to see its feature buttons.

Question 49

How do calls access the Auto Route Selection (ARS) routing tables?

A) By using the Toll Analysis table
B) By using a Feature Access Code
C) By using the Public Unknown Numbering table
D) By using Dial Plan Parameters

Question 50

Which statement describes the role of Serviceability Agents?

A) It enables alarms to be sent to Avaya Aura System Manager (SMGR).
B) It allows the administration of SIP Call Center agents.
C) It enables simultaneous Avaya Aura System Manager (SMGR) and Avaya Aura Session Manager (SM) Backups.
D) It can be used to automatically upgrade Avaya Aura Session Manager (SM) to the latest software release.

Question 51

Which troubleshooting command is used to verify if a Branch Avaya Aura Session Manager (SM) is currently active and providing service or processing calls?

A) traceSM
B) list trace bsm registrations
C) activateBSM
D) list trace station

Question 52

From within Avaya Aura System Manager (SMGR), which task can you perform from the Avaya Aura Session Manager (SM) Dashboard?

A) Select the Primary and Secondary SM for each SIP user.
B) Obtain the status and health summary of each administered SM.
C) Create new users each administered SM.
D) Synchronize data from each SM with the Avaya Aura Communication Manager (CM).

Question 53

Which Avaya Aura 8.x product can provide the fileserver functionality previously provided by Utility Services?

A) Avaya Aura Device Services (AADS)
B) Avaya BreezeTM
C) Avaya Aura Web Gateway (AAWG)
D) Avaya Aura Media Server (AAMS)