Deck 4: ITIL Foundation (syllabus 2011)

Question 1

DevOps incorporates Lean Production principles in software development. What Lean principle is the core of DevOps?

A) Continuous delivery
B) Self-organization
C) Value chain thinking
D) Welcoming change

Answer 1

Continuous delivery

Question 2

Your team uses continuous delivery. What are two reasons to keep the batch size small? (Choose two.)

A) So that each team member can get their own batch
B) So that root causes of problems can be identified and resolved quickly
C) So that the product owner can report back to the customer
D) So that the product owner has a good idea of what is delivered when
E) So that there is room for Kaizen blitzes in between work

Answer 2

So that root causes of problems can be identified and resolved quickly
So that the product owner has a good idea of what is delivered when

Question 3

A company is not yet using DevOps practices. The team notices a problematic accumulation of technical debt. One of the team members suggests implementing DevOps practices to solve this problem. Which DevOps practices support reducing technical debt?

A) Constant refactoring and eliminating previous bottlenecks
B) Continuous delivery and promoting pair programming
C) Continuous feedback and implementing a deployment pipeline

Answer 3

Constant refactoring and eliminating previous bottlenecks

Question 4

What should be taken into account most when prioritizing tasks according to DevOps practices?

A) How long the task has waited
B) How much the team likes the task
C) How much value the task adds
D) How much work the task takes

Question 5

What is not a proper use of the deployment pipeline?

A) As an audit log that enables the monitoring of all changes
B) As an optimal way to link development and testing together
C) To accelerate the delivery of changes to Production
D) To always maintain the system in a working condition

Question 6

Waterfall development was causing certain problems by not delivering what the business needed. Agile addressed some of these problems. What is a Waterfall feature that is no longer used in Agile?

A) Delivery of small batches of working software
B) Delivery of software based on customers' needs
C) Sequential execution of predetermined stages
D) Using a programming language suitable for the business

Question 7

What is the DevOps practice called that maximizes detection of common errors?

A) Shift Defect
B) Shift Down
C) Shift Left
D) Shift Right
E) Shift Up

Question 8

The most valuable information of a value stream map is taken from three key metrics. What is one of these three key metrics?

A) Measured service
B) Percentage complete
C) Process time
D) Server time