Deck 4: The Engagement Process

Question 1

The engagement process refers to the initial interactions between the social worker and the client.

Answer 1

True

Question 2

The social worker's most fundamental goal at this stage is to establish a relationship with the client in which the client feels respected and secure in discussing personal matters.

Answer 2

True

Question 3

Building rapport begins with the very first interaction and ends at the end of the engagement process.

Answer 3

False

Question 4

How does a social worker achieve successful engagement with a client?

A)Developing rapport with the client.
B)Make sure all paperwork is completed correctly.
C)Demonstrating empathy.
D)Clarifying expectations of the helping process.

Question 5

Social workers communicate empathy with their clients via:

A)Displaying their expertise
B)Facial expressions
C)Physical gestures
D)Tone of voice
E)Being unemotional in the presence of a client

Question 6

Which of the following are skills associated with empathic communication?

A)Ensuring that client and worker stay on schedule.
B)The ability to recognize stated and unstated feelings expressed by clients.
C)The ability to reflect those feelings back to clients in an accepting and nonjudgmental manner.
D)The ability to help clients access underlying feelings and motivations.

Question 7

How can a social worker convey genuine interest in the client as a person?

Question 8

How can you communicate empathically when working with involuntary clients?

Question 9

How would you respond, if a client tells you "Nobody understands me"?