Deck 5: Digital Health Enterprise Software: SCM, CRM ERP

Question 1

Which of the following falls outside the scheme of a normal HMIS process?

A) Collect
B) Process
C) Advertise
D) Store

Answer 1

C

Question 2

SCM and ERP are approaches are taken at which level of a healthcare organization?

A) Financial
B) Administrative
C) Enterprise
D) Customer service

Answer 2

C

Question 3

What does SCM try to reduce?

A) Cost and delivery time
B) Billing cycles
C) Time to resupply
D) Geographic area covered

Answer 3

A

Question 4

Using SCM with JIT in a hospital emergency room could lead to:

A) less cost and more payment per patient.
B) increased regulatory scrutiny.
C) fewer physician hours.
D) the need for more technicians.

Question 5

Which of the following organization types has probably lagged in its implemented of HMIS over the last 20 years?

A) Lawnmower manufacturer
B) Community hospital
C) Clothing store
D) Local bank

Question 6

Which of the following will most likely drive health care to be the fastest growing industry sector in HMIS implementation?

A) Aging
B) Population mobility
C) Economic decline
D) Regulatory requirements

Question 7

In the case study from Marion, Ohio, the Caduceus MMIS was:

A) an IT system to handle information from many kinds of doctors.
B) a module for training nurses in online data entry.
C) the relevant Ohio regulatory body.
D) a supplier of surgical supplies.

Question 8

Caduceus MMIS was designed to manage:

A) regulation and inventory.
B) finances and regulation.
C) time and inventory.
D) inventory and finances.

Question 9

How much of the future benefit from HMIS in health care will likely end up in the hands of primary care and other providers?

A) 1-2%
B) 2-4%
C) 6-8%
D) 5-10%

Question 10

CRM is built around software that does which of the following for clients?

A) Provides individualization
B) Produces positive customer comments
C) Lowers customer costs
D) Increases profits for companies which hire a CRM provider

Question 11

How might a customer feel after obtaining the services of a CRM provider?

A) Empowered
B) Profitable
C) Secure
D) Cared for

Question 12

What kind of goals will CRM help organizations meet?

A) Long-term
B) Short-term
C) Community
D) Profitability

Question 13

Patients served by a CRM should expect to receive what after diagnosis?

A) Many EOB forms
B) Cost savings
C) Suggestions for alternative treatments
D) Feedback forms from the government

Question 14

SCM is an overarching program that includes both CRM and ERP.

Question 15

One reason for SCM is recent innovation in automatically reporting blood pressure monitors.

Question 16

SCM for a community hospital needs to be optimized for inbound data from linked community primary practices.

Question 17

ERPs must deal with siloed data due to legacy data systems.

Question 18

An HMIS island occurs when one company institutes ERP differently from another.

Question 19

Linked inventory control tends to raise patient costs over time.

Question 20

Disruption will occur in a hospital trying to implement ERP if there is resistance from medical nursing units.

Question 21

Oracle is an ERP package.

Question 22

ERP can be used successfully in conjunction with CRM.

Question 23

Services in ERP can be internal, external, or procured.

Question 24

CRM is an example of a(n) _________ software system.

Question 25

The key benefit of using CRM or ERP would be _________ internal and external entities.

Question 26

What are some of the major HMIS enterprise software systems? Discuss the need for a data-sharing culture in implementing the various HMIS enterprise software systems.

Question 27

Why would it be (or not be) beneficial to combine SCM and CRM into a single system for healthcare services organizations? What about combining SCM with ERP, or other combinations of HMIS enterprise software systems for healthcare services organizations?

Question 28

How should one go about standardizing service nomenclature, such as the process service names and outcomes, in order to achieve a level of ease with implementing enterprise-wide software? Why must people be sold on the software and be ready to change before moving ahead with a large-scale implementation, such as ERP?

Question 29

What do you see as the trend of healthcare services organizations with the applications of HMIS enterprise software?