Deck 9: Communication in the Healthcare Setting

Question 1

Which of the following is considered to be at the heart of all patient-provider communication?

A) Sympathy
B) Nonverbal communication
C) Relationships
D) Cultural Competency

Answer 1

C

Question 2

Which of the following is not one of the four stages of communication competence?

A) Unconscious incompetence
B) Conscious incompetence
C) Indifference
D) Conscious competence

Answer 2

C

Question 3

Which stage of communication competence is identified as the learner taking the steps to acquire information about and improve his/her execution of the skill?

A) Unconscious incompetence
B) Conscious incompetence
C) Unconscious competence
D) Conscious competence

Answer 3

D

Question 4

The practice of "CulturalCare" seeks to assimilate patients into the culture of clinical care.

Question 5

Motivational interviewing assumes most people know the best course of action but experience ambivalence toward enacting behavioral changes to improve their health and wellbeing.

Question 6

Written and visual communication and verbal messages are the primary vehicles of information exchange.

Question 7

__________ is understanding another person's needs and perceiving a situation from their perspective.

Question 8

__________ depends on providers supporting their patient in thinking through their options and in freely expressing their preferences for treatment.

Question 9

The ability to detect and correctly interpret nonverbal displays of emotion is known as __________.

Question 10

Describe the difference between open- and closed-ended questions and give an example of each.