Deck 7: Process Theory for Program Implementation

Question 1

Outreach workers from the CeaseFire program spent a total of 500 combined hours with program participants during the first year of program implementation. This is an example of which service utilization output?

A) Coverage
B) Units of service
C) Service completion
D) Workflow

Answer 1

B

Question 2

At which level of the public health pyramid would a social marketing plan be useful? Select all that apply.

A) Direct services level
B) Enabling services level
C) Population services level
D) Infrastructure level

Answer 2

A, B, C

Question 3

The element of the service utilization plan that ensures that the program is provided to members of the intended audience is called queuing.

Answer 3

False

Question 4

_________________ describes the four P's: promotion, place, price, and product.

Question 5

A high degree of match between the capacity to provide the program or service and the demand for the program or service minimizes _________________ and the need for a wait list.

Question 6

Eligibility for the National School Lunch Program is based on family income and the number of people in a family. Is this program a partial-coverage or full-coverage program and why?

Question 7

Name three common sources of health program funding.

Question 8

A health care organization, StarCare, wants to implement a program to increase use of diabetes care services. In the past, StarCare has billed insurance companies $350 per group session on cardiac care, a similar service, and thus plans to bill $350 for the diabetes group sessions. Operational expenses for the diabetes care services will be $1,000. Because StarCare is concerned with quality of services, it plans to have a consistent group size of 20 participants. However, the number of group facilitators will vary based on the number of diabetes care group participants. For every participant, it costs StarCare $300 in facilitator salary and other expenses. StarCare will only do one session if it is profitable. Based on this information, what are (a) the fixed costs for the proposed diabetes care program and the (b) the total variable costs for 20 participants?

Question 9

What is the formula for determining the break-even number of clients that need to be served by StarCare's hospice program?

Question 10

What is the definition or appropriate example of the following item.
-Budget

Question 11

What is the definition or appropriate example of the following item.
-In-kind donation

Question 12

What is the definition or appropriate example of the following item.
-Variable costs

Question 13

What is the definition or appropriate example of the following item.
-Fixed costs