Deck 15: Communication Skills in the Information Age

Question 1

Experts now suggest that this mode of electronic communication is the most addictive (as a process addiction).

A) Cell phones
B) Wi-Fi
C) Text messaging
D) Email
E) Twitter
F) All of these are correct.

Answer 1

F

Question 2

Metamessages are defined by Dr. Deborah Tannen as:

A) indirectness of one's actual intention to communicate.
B) the thought that comes to mind after we have actually spoken.
C) the thought that comes to mind before we actually speak.
D) directness of one's actual intention to communicate.

Answer 2

A

Question 3

The "Sapir-Whorf" hypothesis suggests that:

A) miscommunication results in the ability to express our true feelings.
B) when we are stressed, we exaggerate our own communication style.
C) Type A individuals have rapid and explosive speech patterns.
D) our perception of reality is based on the limits of our vocabulary.

Answer 3

D

Question 4

"Schismogenesis" is a term to suggest that:

A) our perception of reality is based on the limits of our vocabulary.
B) miscommunication results in the ability to express our true feelings.
C) Type A individuals have rapid and explosive speech patterns.
D) when we are stressed, we exaggerate our own communication style.

Question 5

Giving the "OK" sign to someone is labeled as this aspect of nonverbal communication.

A) Adapters
B) Regulators
C) Paralanguage
D) Emblems/illustrators

Question 6

Facial expressions are an example of this type of nonverbal communication.

A) Paralanguage
B) Affect displays
C) Regulators
D) Adapters

Question 7

This is the primary factor that explains why people are not good listeners.

A) People usually prepare their next thought while pretending to listen.
B) People don't maintain good eye contact.
C) People are distracted with their own thoughts.
D) People don't concentrate enough on what is being said.

Question 8

Addiction to communication technology (e.g., cell phones, text messaging) is a myth.

Question 9

One significant reason why text messaging and emails compound the stress associated with communication is that there is no voice intonation (save emojis).

Question 10

The Technology Gap suggests that people under 30 communicate via different media than those over 30, causing a gap in communication.

Question 11

Nonverbal language is believed over verbal language when the two seem to contradict each other.

Question 12

The Sapir-Whorf hypothesis suggests that we use humor to lighten up a heavy conversation.

Question 13

With regard to speaking patterns, regulators are often used to manipulate a conversation through nonverbal gestures.

Question 14

People tend to "encode" their messages, perhaps out of fear, resulting in misinterpretations in the decoding process with others who try to interpret the message.

Question 15

Of the five suggested styles of conflict management, dialogue is thought to be the best because all parties are allowed to contribute.

Question 16

Explain how poor communication can become a stressor. List ten ways to improve communication skills for productive interactions and effective stress management.

Question 17

Please define the following terms or concepts in no more than two sentences, and give an example to support your definition.
A. Adapters
B. Affect displays
C. Conflict management styles
D. Conflict resolution
E. Decoding
F. Emblems
G. Encoding
H. Illustrators
I. Metamessages
J. Non-verbal communications
K. Paralanguage
L. Regulators
M. Sapir-Whorf hypothesis
N. Schismogenesis
O. Self-disclosure

Question 18

Explain how poor communication can become a stressor. List 10 ways to improve communication skills for productive interactions and effective stress management.

Question 19

Let's connect some dots here: In Chapters 1 (the Nature of Stress) and 2 (The Sociology of Stress), screen devices and screen addictions are considered to be a problem. Please outline how these information devices can both help and hinder the communication process. Be specific and give lots of examples.

Question 20

High-tech communication forms:

A) don't convey body language and intonation, which are important parts of communication.
B) lead to unmet expectations in regard to instant responses, which lead to stress.
C) have become the preferred way to communicate for many.
D) All of these are correct.

Question 21

People older than 30 prefer phone calls over text messages and emails, whereas people youngr than 30 favor texting as their primary method of communication; this results in:

A) a generation gap.
B) a technology gap.
C) immediate gratification.
D) a lack of manners.

Question 22

Which of the following is not one of the common issues that arises from the use of high-tech information modes of communication?

A) Privacy issues
B) Absence of body language
C) Information overload
D) Less brevity, more integrity

Question 23

The differing communication styles between a man and a woman can become exaggerated during the stress of an argument, an event known as:

A) schismogenesis.
B) metamessaging.
C) encoding.
D) decoding.

Question 24

Affect displays are part of:

A) verbal communication.
B) non-verbal communication.
C) self-disclosure.
D) Sapir-Whorf hypothesis.

Question 25

By paraphrasing what someone else says, you repeat key words to ensure understanding of the content of the intended message.

Question 26

You should always provide feedback to the speaker in response to what that person says.

Question 27

Persuasion as a conflict-management style is preferred over dialogue.

Question 28

During a specified amount of time for communication, the greater the amount of information given, the greater the chances are that no miscommunication will occur.

Question 29

With practice, communication skills can improve and reduce stress levels for the speaker.