Deck 9: Training and Development: The Backbone of Motivation and Retention

Question 1

All of the following statements about diversity training are true, EXCEPT:

A) diversity training must have visible participation of top management
B) anecdotal evidence suggests that the use of outside providers of diversity training programs is less effective than those presented by the organization's staff
C) even highly successful diversity training programs should be repeated and reinforced
D) presenters of the most effective programs should be seen as more or less culturally neutral

Answer 1

B

Question 2

According to straightforward interpretation of most organizations' codes of conduct, which of the following does not constitute an ethical violation?

A) Taking orders for one's home-based food container business at the office during the work day
B) Photocopying a recipe booklet on the office copier
C) Using one's own cell phone to place personal calls at one's work station during lunch hour
D) Selling one's children's fundraising candy bars at work

Answer 2

C

Question 3

Which of the following is ordinarily NOT covered during a general orientation to the organization?

A) How to file claims under the organization's health insurance program
B) The administrative structure of the organization
C) The customary timing and frequency of performance evaluations
D) The organization's expectations concerning attendance

Answer 3

A

Question 4

An adequate training objective includes all of the following, EXCEPT:

A) level of mastery or acceptable performance level
B) time limit for reaching level of mastery
C) performance standard
D) error penalty

Question 5

The training method in which an employee is given job assignments in a variety of work assignments in a planned sequence is termed _________________.

A) role playing
B) conference rotation approach
C) job rotation approach
D) case study approach

Question 6

All of the following are external mandates for training programs, EXCEPT:

A) mission and values statement of the organization
B) professional licensure requirements
C) risk management programs imposed by insurance carrier
D) accrediting agency requirements

Question 7

Employee training and staff development are helpful overall but have little effect in changing behavior to meet the needs of the organization.

Question 8

It is difficult to detect e-mail abuse by employees because an individual's business e-mail is private.

Question 9

Any employee, professional or otherwise, is more likely to contribute to short-term turnover if he or she has not been adequately oriented.

Question 10

An organization can usually successfully forbid any full-time employee to engage in outside business or financial activities of any kind.

Question 11

The Stark Law is federal legislation that makes it illegal for physicians to refer Medicare or Medicaid patients to other providers in which they hold a financial interest.