Deck 5: Planning and Decision Making

Question 1

Planning constraints are similar to which aspects of the clientele network?

A) Advisers
B) Associates
C) Controllers
D) Adversaries

Answer 1

C

Question 2

Which characteristic of effective plans gives the employee team immediate motivational feedback?

A) Idealistic plans
B) Modest plans
C) Vague plans
D) Precise plans

Answer 2

D

Question 3

Typical philosophical premises in healthcare planning include all of the following, EXCEPT:

A) the American Hospital Association's guidelines of patient rights
B) codes of ethics of professional associations
C) requirements for reimbursement practices
D) values of society concerning privacy and equal access

Answer 3

C

Question 4

The usual sequence in developing plans is _______________.

A) mission, procedure, objectives, rules
B) objectives, mission, procedure, rules
C) objectives, policies, mission, rules
D) mission, objectives, policies, procedures

Question 5

Functional objectives typically include all of the following, EXCEPT:

A) priorities
B) motivational statements
C) accuracy standards
D) specific service to be provided

Question 6

Policies are intended to be:

A) overall guides, therefore the language used in policy statements is broad
B) precise regulations governing behavior
C) expressions of the organization's long-range objectives
D) None of these are correct

Question 7

Once the goals to be attained have been established, _______________ must be developed-that is, the assumptions must be identified, stated, and used consistently.

A) strategic planning
B) premising
C) risk assessment
D) motivational planning

Question 8

"To make effective use of community involvement by the establishment of an advisory committee with a majority of members drawn from the active clients who live in the immediate geographical community" is an example of which type of plan?

A) Mission statement
B) Objective
C) Functional objective
D) Policy

Question 9

"To process discharge summaries within eight hours of receipt of dictated report" is an example of which type of plan?

A) Mission statement
B) Objective
C) Functional objective
D) Rule

Question 10

"All occupational therapy personnel will be licensed and registered. Recent graduate or therapists from foreign countries may treat patients but they must be supervised by a licensed and certified occupational therapist who countersigns their patient care plans and progress notes" is an example of which type of plan?

A) Mission statement
B) Objective
C) Functional objective
D) Policy

Question 11

In the decision-making process, critical, non-programmed, root decisions are made by _________________.

A) top-level management
B) department heads
C) technical staff
D) employee representatives and department heads

Question 12

For the decision maker who must overcome personal preference to make an impartial decision, which of the following is the most effective tool.

A) decision tree
B) minutes of standing committees
C) factor analysis matrix
D) fishbone diagram

Question 13

Certain electronic health record products must meet the USDHHS requirements for healthcare information technology. This is an example of _____________.

A) the evaluation of alternatives in decision making
B) the agenda building stage in decision making
C) the strategic or limiting factor in decision making
D) root decision making

Question 14

When a manager needs to make decisions in rapid, continuous, real-time circumstances, the most effective decision-making tool is usually _______________.

A) decision matrix
B) OODA loop
C) factor analysis
D) maximizing

Question 15

When a manager is making a decision that involves both known and unknown elements, the most effective decision tool is usually a(n) ___________.

A) factor analysis
B) OODA loop
C) decision tree
D) stochastic simulation

Question 16

In the decision-making process, top-level management usually defer to department heads when the decisions relate to specific areas of technical expertise.

Question 17

Rank and file employees have input in decision making through collective bargaining representatives, as specified in the collective bargaining agreement.

Question 18

A health information manager chooses off-site commercial storage for hard copy records and eliminates the space and staffing associated with in-house storage. This is an example of root decision making.

Question 19

Incremental decisions do not usually involve in-depth evaluation of goals, policies, or underlying philosophy.

Question 20

In the decision-making approach of satisficing, more alternatives are available than with the approach of maximizing.