Deck 11: Strategic Human Resource Management

Question 1

A mission statement is the foundation for a realistic and achievable organizational goal.

Answer 1

True

Question 2

A succession plan identifies replacements for key organizational positions.

Answer 2

True

Question 3

A strategic goal of any health care organization is the quality performance of the employees

Answer 3

True

Question 4

The Institute of Medicine defines quality in health care as patient services current with scientific knowledge that result in a health outcome that is dictated by the patient.

Question 5

The vision statement focuses on how the organization is currently operating.

Question 6

The Mayo Clinic will provide the best care to every patient, every day, through integrated clinical practice, education and research is an example of a healthcare vision statement.

Question 7

The departments of each organization must develop a mission and vision statement that complements the corporate mission and vision statement.

Question 8

Financial objectives are leading indicators of an organization's performance. They measure what the organization has already accomplished.

Question 9

Increase market presence 10% by 2013 and (2) acquire one health care agency by 2015 are examples of strategic objectives.

Question 10

'Dana-Farber Cancer Institute's ultimate goal is the eradication of cancer, AIDS, and related diseases and the fear that they engender' is an example of a mission statement.

Question 11

The macroenvironment is composed of the following influences: economic, technologic, sociocultural, governmental, and legal.

Question 12

Sociocultural is the most important macroenvironmental factor in determining a strategy.

Question 13

According to Michael E. Porter, the attractiveness of an industry, or how profitable an industry can be for a company, is the result of five competitive pressures in the market: rivalry or competition, buyers of the product or service, potential new organizations entering into the industry, suppliers of resources needed by the organization, and substitute products or alternative services that a customer can choose.

Question 14

Barriers to entry is the strongest force of the five forces.

Question 15

Barriers to entry typically include high capital requirements, high level of regulation, specialized knowledge needed to enter the industry, or the power of existing competition already present in the market.

Question 16

A SWOT analysis is an external analysis of a company's current situation.

Question 17

Once the strategy is executed, the final phase of strategic management is strategy evaluation by reviewing financial and strategic objectives. Strategy evaluation is the appraisal of plans and their results.

Question 18

Workforce planning is an annual process of planning an organization's future job openings at all levels.

Question 19

Examples of human resource (HR) metrics include turnover rates of employees, productivity rates of employees and social networking rates of senior employees.

Question 20

Part of strategic forecasting is the assessment of both internal and external labor supply.

Question 21

Which of these statements represents the Institute of Medicine's definition of 'quality' in healthcare?

A) The performance of the employee
B) Services current with scientific knowledge
C) A desired health outcome
D) All are included in the IOM definition

Question 22

The first step of creating a strategy is:

A) Developing mission and vision statements
B) Setting performance objectives
C) An action plan to accomplish the strategy
D) Evaluation of the activities.

Question 23

The purpose, specific business, geographic location and customer base describe what in an organization?

A) Vision statement
B) Financial objectives
C) Strategic objectives
D) Mission statement

Question 24

A vision statement is:

A) The foundation of a realistic and achievable goal.
B) It is inspiring
C) It is futuristic
D) B and C

Question 25

'Dana-Farber Cancer Institute's ultimate goal is the eradication of cancer, AIDS, and related diseases and the fear that they engender' is what type of statement?

A) Mission statement
B) Vision statement
C) Goal statement
D) Action plan

Question 26

What is a balanced scorecard approach?

A) An assessment that focuses on the financial activity of an organization
B) An assessment that focuses on the customer management of an organization
C) An assessment that focuses on setting both financial and performance objectives
D) An assessment that focuses on business operations of an organization

Question 27

'Increase annual revenues by 18%' is an example of:

A) Strategic objectives
B) Human resource objectives
C) Management objectives
D) Financial objectives

Question 28

What do strategic objectives measure?

A) The past performance of an organization
B) Annual revenues of an organization
C) Human resource activities of an organization
D) The future action of an organization

Question 29

How can economic influences affect the healthcare industry?

A) High unemployment rates can increase the number of uninsured individuals who lost their employee insurance
B) An economic downturn results in lower emergency room visits for routine care
C) A positive economic environment results in higher emergency room visits for routine care.
D) None are correct

Question 30

Which of these macroenvironmental influences is the most powerful over a healthcare organization?

A) Technology
B) Political and legal: heavily regulated industry
C)Sociocultural: consumer preference dictate services
D) B and C

Question 31

Why should organizations perform a Porter's Five Force Analysis?

A) It determines how profitable an industry can be
B) It determines the power level of each force which helps the organization address that power level
C) It determines whether an organization should stay in an industry or enter a new industry
D) All are correct

Question 32

What is an example of a supplier force for the healthcare industry in Porter's Five Forces?

A) A supplier of medical equipment
B) A labor supplier such as nursing or physicians
C) High capital requirements
D) A and B

Question 33

To execute a strategy successfully, which of the following must occur:

A) Skilled and knowledgeable employees must be present
B) Adequate financial resources
C) Employee motivation that is tied to the strategy
D) All are correct

Question 34

What are characteristics of a high performance work system in the healthcare system?

A) Employee rewards linked to healthcare outcomes
B) Employee understanding of their role in the organization
C) Technologically current
D) All are correct

Question 35

What is the importance of HR metrics analysis?

A) Recruitment and selection rates can determine the success of these processes in finding qualified employees
B) Employee turnover rates can assess how large the organization is growing.
C) Leaves of absence rates can assess how many employees need permanent replacements
D) None are correct

Question 36

What are strategies to deal with workforce shortages?

A) Redesign work processes and use technology to increase efficiency and employee satisfaction.
B) Reintroduce a bureaucratic organizational structure with strict guidelines
C) Attract a new generation of workers by introducing a flexible organizational culture.
D) A and C

Question 37

Why are labor expenses so high in healthcare?

A) There are specialized employees such as physicians who have high salaries.
B) It is a service industry which means there are high labor costs
C) All healthcare employees have very high salaries
D) A and B

Question 38

What is the purpose of the labor budget?

A) It predicts staffing levels
B) It predicts salaried and wage employees
C) It predicts overtime and employee benefits
D) All are correct

Question 39

What are benefits of outsourcing labor?

A) It can be a cost savings because normally organizations do not provide employee benefits to an outsourced position
B) It creates loyalty of the outsourced individual to the organization
C) The organization can hire more qualified individuals
D) None of these are correct

Question 40

Matching
-_______________are consumer preferences based on lifestyles and values

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 41

Matching
-_________________include age, race, income levels, ethnicity, geographic location, education, family size, and life expectancies

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 42

Matching
-A ______________is both an external and an internal analysis of a company's current situation.

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 43

Matching
-Expansion of patient services is an example of a(n)____________ for a healthcare organization.

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 44

Matching
-Once the strategy is executed, the final phase of strategic management is _________________ by reviewing financial and strategic objectives

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 45

Matching
-Employee dissatisfaction, family illness are examples of this type of HR Metric.

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 46

Matching
-____________focus on market standing and improving competitive vitality

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 47

Matching
-A ______________is management's plan for operating the organization over the long term.

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 48

Matching
-A _________________is performed to assess the industry's conditions to determine what strategy can be implemented to give an organization a competitive advantage.

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 49

Matching
-This type of planning is a biannual or annual method of determining future job openings

A) Sociocultural influences
B) Demographic influences
C) SWOT analysis
D)Opportunity
E) Strategy evaluation
F)Productivity loss rate
G) Strategic objectives
H) Strategy
I) Porter's Five Forces analysis
J) Workforce planning

Question 50

What is strategic management? How does that apply to the health care industry?Be specific.

Question 51

Give examples of the macroenvironment. How do they apply to the health care industry?

Question 52

What is a SWOT analysis? How would that process be beneficial to a health care organization?

Question 53

List three characteristics of a high-performance work system in a health care organization. Be specific. How can HRM play a role in this process?

Question 54

Discuss three HR metrics that provide information about the organization's operations.