Deck 7: Healthcare Employees

Question 1

Internships are on types of on-the-job training.

Answer 1

True

Question 2

Motivation is composed of the ability of the employee to perform the work and a work environment that encourages employee performance.

Answer 2

True

Question 3

Extrinsic or external rewards are outcomes that have been developed by the employee that encourage high performance.

Answer 3

False

Question 4

Intrinsic or internal rewards are the positive feelings of employees that are the result of an action such as performing a job well.

Question 5

Any outcome must be considered valuable or have valence to an employee or the outcome will not be a motivator.

Question 6

Expectancy theory focuses on employer fairness. Employees expect to be paid fairly in comparison with other employees in the same position and to receive the same rewards if both employees work similarly.

Question 7

Goal-setting theory states that establishing performance goals for employees encourages employee performance.

Question 8

Training programs are typically developed to increase employee performance and professional development programs focus on an employee's career goals.

Question 9

The first component of the needs assessment for training is the assessment of individual employees or employee analysis.

Question 10

A readiness for training determines whether an existing employee is interested in participating in the training and has the ability to learn.

Question 11

Simulations that are offered online enable employees to create avatars, which are simulated people that the employees manipulate to reflect their knowledge while performing a task.

Question 12

Employees may participate in apprenticeship programs, which mimic real-life situations in the training programs.

Question 13

Simulations that are offered online enable employees to create robots, which are simulated people that the employees manipulate to reflect their knowledge while performing a task.

Question 14

Succession planning consists of establishing a short-term plan for the replacement of important employees .

Question 15

The concept of ethical standards applies to actions that are hoped for and expected by individuals.

Question 16

Procession planning consists of establishing a long-term plan for the replacement of Important employees.

Question 17

On-the-job training is formal training that involves the new employee and colleagues who provide advice about the workplace and job.

Question 18

Virtual reality (VR) is a computerized three-dimensional learning experience. It has become a key feature in training for minimally invasive surgical procedures in understaffed departments and for the completion of those procedures in actual operating rooms.

Question 19

A healthcare ethical dilemma is a problem, situation, or opportunity that requires an individual, such as a healthcare provider, or an organization, such as a managed care practice, to choose an action that could be unethical.

Question 20

Employees need routine feedback to maintain, improve, or increase performance.

Question 21

Which statement is true about TeamSTEPPS:

A) It is a program developed by the Department of Labor to encourage teamwork in healthcare.
B) It is a goal of the program to optimize team performance in healthcare.
C) Developed by the Department of Defense, the program provides apprenticeship opportunities to encourage teamwork in healthcare.
D) None are correct.

Question 22

Which of these statements are motivational strategies for employee performance?

A) Orientation: provide an in-depth orientation for new employees.
B) Incentives: Providing incentives for quality performance will encourage the performance of other employees.
C) Trusting employees to make decisions instills freedom for employees to continue to grow and enhance their performance.
D) All are correct

Question 23

What is goal setting theory?

A) The manager sets performance goals for their employees.
B) The manger sets goals that are low during the first year of employment and then increasing the goals during the second year.
C) Both the manager and the employee collaborate to set goals for the employee.
D) All are correct

Question 24

Which is an example of an extrinsic reward?

A) A free parking space for a month
B) A monetary award
C) A trip to Jamaica
D) All are correct

Question 25

Motivation is:

A) The ability of the employee to perform well
B) A work environment that encourages employee performance
C) Both the ability and the work environment are needed for employee motivation.
D) None are correct

Question 26

What is the employer's sense of choice as it applies to intrinsic motivation?

A) This occurs when an employee performs a challenging job well
B) This occurs when an employee feels they are contributing to the organization
C) This occurs when an employee feels they are progressing in their work
D) This occurs when an employee feels they can make decisions on their own.

Question 27

) Prior to implementation of any training initiatives, a____________or evaluation of the organization is completed to determine types of training needed.

A) Interventional assessment
B) Person assessment
C) Needs assessment
D) Task assessment

Question 28

The third component of the needs assessment is:

A) Motivational analysis
B) Employee analysis
C) Task analysis .
D) Behavior analysis

Question 29

) A ________________determines whether an existing employee is interested in participating in the training and has the ability to learn.

A) Transfer of training
B) Readiness for training
C) Empowered employee analysis
D) Cognitive ability analysis

Question 30

________________ consists of establishing a long-term plan for the replacement of important employees.

A) succession planning .
B) empowerment planning
C) exit strategy planning
D) all are correct

Question 31

On-the-job training is ______________that involves the new employee and colleagues who provide advice about the workplace and job.

A) Formal training
B) Informal training
C) Orientation training
D) Mentor training

Question 32

_____________are skilled trade programs such as carpentry and plumbing.

A) apprenticeships
B) internships
C) mentor programs
D) all are correct

Question 33

Employees can take __________(Web-based classes) via an organization's distance learning programs.

A) webinars
B) simulations
C) avatar classes
D) none are correct

Question 34

Another term for employee orientation is:.

A) webinars
B) employee onboarding
C) employee podcast
D) professional development program

Question 35

An example of a type of employee e-training is: .

A) webinars.
B) podcasts
C) simulations
D) All are correct.

Question 36

Organizational ethics training can be delivered by:

A) classroom training
B) online training
C) simulation training
D) All are correct.

Question 37

Which of the following components are part of a code of ethics outline?

A) Core values of the organization
B) Ethical philosophy statement
C) Code provisions
D) A & C

Question 38

A ________________is a problem, situation, or opportunity that requires an individual, such as a health care provider, or an organization, such as a managed care practice, to choose an action that could be unethical.

A) Illegal behavior
B) Unethical behavior
C) Health care ethical dilemma
D) Organizational dilemmas

Question 39

The PLUS ethical decision-making model consists of the following.

A) Identification of the dilemma
B) Identification of the conflicting party ethics
C) Identification of alternatives to a solution
D) All are correct

Question 40

According to Thomas' model of intrinsic motivation:.

A) a sense of belonging is when an employee chooses their tasks
B) a sense of competence when an employee performs well.
C) a sense of progress when an employee completes their tasks quickly.
D) a sense of choice when the supervisor agrees with the employees' choices.

Question 41

Matching
-________________ are a type of on the job training.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 42

Matching
-Once an employee is hired, his or her first training session is an _______________ which consists of an introduction of the new employee to the organization and its policies and procedures.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 43

Matching
-Simulations that are offered online enable employees to create ___________ which are simulated people that the employees manipu¬late to reflect their knowledge while perform¬ing a task

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 44

Matching
-______________states that establishing performance goals for employees encourages employee performance.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 45

Matching
-Any outcome must be considered valuable or have ___________ to an employee or the outcome will not be a motivator.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 46

Matching
-Trained actors simulate real patients to teach how to take patients' basic history and how to conduct patient safety drills.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 47

Matching
-The third component of the needs assessment is ___________________ (i.e., analysis of specific activ¬ities that are part of a job), which is tied to the employee analysis.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 48

Matching
-___________________ refers to the belief that the employee will receive the reward if he/she performs the work, he/she will receive the expected award.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 49

Matching
-If an organization has a quality employee selection process that leads to hiring employees with the appropriate ____________________.

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 50

Matching
-_______________________ states that motivation is a function of three factors: (1) expectancy, (2) valence, and instrumentality

A) Internships
B) Orientation
C) Avatars
D) Goal-setting theory
E) Valence
F) Standardized patients
G) Task Analysis
H) Instrumentality
I) Knowledge, skills and abilities (KSAs)
J) Vroom's expectancy theory

Question 51

In your own words, define motivation. Discuss three ways managers can motivate employees.

Question 52

What is the difference between training and professional development? Describe your training and professional development experiences that was motivating or not motivating to you.

Question 53

Discuss Peter Drucker's SMART method for achieving objectives.

Question 54

Can workers be trained in ethics? How? Defend your answer.

Question 55

Why is organizational and personnel needs assessments important to an organization. They are needed to determine types of training needed (Mathis & Jackson, 2006). The first component of the needs assessment is organizational analysis. The organization's corporate strategy must be assessed to determine the training needed. For example, if an organization is expanding its operations overseas or is increasing the number of foreign employees in its domestic operations, then cross-cultural and diversity training should be provided. If an organization must downsize, the remaining employees may need to be cross-trained in different jobs.