Deck 3: Staffing the Organization

Question 1

Evaluating the workflow of any organization is the first step to developing jobs for individuals.

Answer 1

True

Question 2

Workflow analysis is the foundation of HR management because the analysis of a job is required before an organization recruits individual for specific positions.

Answer 2

False

Question 3

At the end of a job analysis, a written job description and written job specifications are developed that outline the responsibilities, skills, and experience needed to perform the job successfully

Answer 3

True

Question 4

Observing an individual in the job or interviewing employees are examples of job analysis.

Question 5

Competencies are skills, knowledge, or abilities needed to perform a job or activity in an organization.

Question 6

The Building Block Model is a website-based application that allows users to review tasks, skills, training, and experience needed for different jobs

Question 7

Pharmaceutical engineering is the mathematical and natural science application to maximize labor efficiency in the drug industry utilizing appropriate equipment and task structure using time and motion studies.

Question 8

Job responsibilities identify the qualifications needed to be successful in the job, which consist of education, licensing, experience, and skills or competencies.

Question 9

Job rotation increases the responsibility of the employee by increasing decision-making power within the employee's job.

Question 10

A major task of job design is to redesign the structures of jobs to encourage and to motivate employees

Question 11

Telemedicine is becoming less common in the healthcare industry, as clinicians are providing less care to their patients electronically.

Question 12

In the 1930s, the U.S. Department of Labor developed a Dictionary of Occupational Titles (DOT), which described more than 10,000 jobs and the required skills needed to perform the jobs. This became the basis for the Occupational Information Network (O*NET).

Question 13

From a legal perspective, the Civil Rights Act of 1964, Title VII requires organizations to identify the essential job functions or the fundamental activities of a position to ensure that individuals who are disabled can be included in a job recruitment process and that they can perform the major job activities in a position.

Question 14

The Position Analysis Questionnaire (PAQ) is one of the best quantitative instruments that may be used to analyze jobs.

Question 15

Three or more micromotions become an element such as holding or taking an object.

Question 16

Evaluating the workflow of any organization is the first step to developing jobs for individuals."

Question 17

Personal effectiveness competencies are located at the base of the pyramid and influence the other competencies. These competencies include interpersonal skills, initiative, dependability, willingness to learn. These represent generic types of traits and motivation that can be applied to many different industries.

Question 18

The CVS snowbirding program offers pharmacists the opportunity to work in warmer location during the winter months.

Question 19

An excellent external resource for obtaining information about healthcare labor is the American Health Association

Question 20

The Position Analysis Questionnaire (PAQ) is used frequently to assess the validity or accuracy of employee selection processes.

Question 21

job specifications identify:

A) education
B) licensing
C) experience
D) all of the above

Question 22

Self-directed work teams have the following characteristic(s):

A) Team members have no control over the work schedule
B) Team members are empowered to complete a project with no management input.
C) Team members must report to senior management on a daily basis.
D) All are correct.

Question 23

Examples of job redesign are:

A) Self directed work teams
B) Job sharing
C) Flextime
D) All are examples

Question 24

___________________ is the mathematical and natural science application to maximize labor efficiency utilizing appropriate equipment and task structure using time and motion studies.

A) ergonomics
B) competency model
C) job analysis
D)industrial engineering

Question 25

_________________ is a Web site-based application that allows users to review tasks, skills, training, and experience needed for different jobs.

A) U. S. Department of Labor
B) U.S. Bureau of Labor Statistics
C) ONET
D) Position Analysis Questionnaire

Question 26

A job analysis performs the following activities:

A)collects data about jobs
B) analyzes data about jobs
C)prepares occupational information about jobs
D) all are correct

Question 27

The first step of workflow analysis is to:

A) Identify the goal or output of an organization.
B) Determine what jobs or tasks are needed.
C) What inputs such as labor and/or equipment are needed to achieve the goal.
D) None are correct.

Question 28

Job analysis can be performed by:

A) Observing a person working in their job
B) Interviewing employees
C) Having employees write a journal of their activities
D) All are correct

Question 29

At the conclusion of a job analysis, what happens next?

A) a written job description is completed
B) a written job specification is completed
C) a performance appraisal is done
D) A and B.

Question 30

___________________is one of the best quantitative instruments that may be used to analyze jobs.

A) an employee interview
B) an employee's journal
C) an employee's survey
D) Position Analysis Questionnaire

Question 31

A job description contains the following information:

A) Knowledge
B) Skills
C) Abilities
D) None are correct

Question 32

______________ is the study of the link between employees and their physical work environment to ensure employees have work conditions that allows them to perform without physical stress.

A) Industrial engineering
B) Time and motion studies
C) Ergonomics.
D) Workflow analysis

Question 33

According to research, a high teamwork performance is the result of :

A) Commitment to collaboration
B) Commitment to quality outcomes
C) Commitment to the organization
D) All the above

Question 34

_______________ allows employees to start and end their workdays at alternative times within specified guidelines.

A) Telework
B) Job sharing
C) Telecommuting
D) Flextime

Question 35

According to the generic competency model which provides information on the building blocks of an organization, which competency appears at the top of the pyramid?

A) Management competencies
B) Workplace competencies
C) Academic competencies
D) Personal effectiveness competencies

Question 36

Which statement BEST reflects the concept of job rotation?

A) it increases the responsibility of the employee
B) it broadens the tasks of the employee
C) it is a type of cross training for the employee
D) it is an opportunity for more autonomy

Question 37

According to the industry competency model,

A) Interpersonal skills is one of the personal effectiveness competencies
B) Basic computer skills are one of the personal effectiveness competencies.
C) Professionalism is one of the personal effectiveness competencies
D) A and C

Question 38

The electronic health record competency model emphases:

A) Checking and examining and recording information and workplace fundamentals.
B) Information literacy is important to this competency model.
C) A & B
D) None are correct

Question 39

More health care organizations are using more technology in their operations such as electronic patient health records. Which actions would be required next to ensure this transition would be successful?

A) Reviewing the vision statement of the organization
B) Reviewing senior managements' dedication to the organization
C) Perform a workflow analysis to ensure this new requirement would be successful.
D) None are correct.

Question 40

Which statements are correct about job design?

A)It represents the building blocks of HR management.
B)It determines how the tasks, duties and responsibilities are performed.
C)D, B and C

Question 41

Matching
-A ________ is a set of related duties or tasks

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 42

Matching
-The ___________ is one of the best quantitative instruments that may be used to analyze jobs.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 43

Matching
-Americans with Disabilities Act of 1990 (ADA) requires organizations to identify the ____________or the fundamental activities of a position to ensure objectivity when hiring.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 44

Matching
-The _________________ provides current statistics about employment, union representation, earnings, and workplace trends for industry sectors such as healthcare.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 45

Matching
-_______________represents the building blocks of human resource management.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 46

Matching
-________________ is the best way to analyze jobs to maximize efficiency

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 47

Matching
-______________occurs when two employees share the same position.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 48

Matching
-_______________, or telecommuting in an organization, designates certain employees to work outside the physical organization

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 49

Matching
-_____________ allows employees to start and end their workdays at alternative times within specified guidelines.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 50

Matching
-____________ is the most common job redesign in the health care industry.

A) Job
B) Position Analysis Questionnaire
C) Essential job functions
D) The Department of Labor
E)Job analysis
F) Industrial engineering
G)Job sharing
H)Telework
I) Flextime
J) Job enrichment

Question 51

Describe the competency model. Do you think this is a good way to analyze the skills needed to perform in health care? Develop a model for a hospice care center and post.

Question 52

Of the building blocks of the competency model, which competency level is the most important and why?"

Question 53

What is the difference between a job description and a job specification? A job description outlines the tasks of a job-the responsibilities of a job. The specifications are the KSAs needed to perform the job well.

Question 54

Research the Internet and develop a job description and job specifications of a health care job.

Question 55

What is the purpose of job redesign? Which job redesign described in the text would appeal to you and why?

Question 56

Why is workflow analysis important to an organization?

Question 57

What is the role of a job analyst?