Deck 7: Directions in Employee Relations

Question 1

Contemporary managers interact with employees out of a strict regard for employee rights.

Answer 1

True

Question 2

Contented, well-treated employees who are dealt with fairly and equitably produce at about the same rate as those who are not so treated.

Answer 2

False

Question 3

The goal of scientific management was efficiency.

Answer 3

True

Question 4

The most significant original influence on HR was humanistic management.

Question 5

Key innovators of scientific management included Frederick W. Taylor, Frank and Lillian Gilbreth, Henry L. Gantt and Frank Bunker.

Question 6

Scientific management was based on statistics to achieve precision.

Question 7

Scientific management focused on process and production with much less focus on people.

Question 8

Theory X assumes that the average person is gullible, easily duped, and not particular bright.

Question 9

In most circumstances, production-centered management is more effective in inspiring productivity than is people-centered management.

Question 10

Which statement about authoritarian management is hardest to support?

A) Authoritarian management minimizes the importance of people.
B) The motivating force of authoritarian management is fear.
C) Authoritarian management is common today.
D) Autocratic managers are unquestionably in charge.

Question 11

Which statements is not true about job organization?

A) Repetitive work is dominant.
B) Jobs are usually well organized with considerable structure.
C) Tight controls are possible.
D) Output cannot be accurately scheduled.

Question 12

Which statement is least likely to be true in a given workplace?

A) Close supervision is associated with lower productivity.
B) Supervision that is more lenient is associated with union representation elections.
C) Giving people responsibility and some control over their work is associated with Theory Y
D) Legalistic management is slowly increasing.

Question 13

Which statement needs the most revision?

A) Many managers react to legislation by changing their behavior to avoid legal trouble.
B) Organizations must often pay for new programs enacted by Congress.
C) Consumers and members of the public are paying for improvements mandated by Congress.
D) The expenses added to the cost of doing business are relatively minor.

Question 14

Which piece of legislation most affects how a hospital must treat an employee who uses a walker?

A) ADA
B) FMLA
C) IRCA
D) ACA

Question 15

Describe the origins of legalistic management.

Question 16

Why does authoritarian management continue to persist in some places?

Question 17

Describe some aspects of cooperative motivation.

Question 18

Briefly enumerate some of the effects of the Civil Rights Act of 1964.