Deck 22: Maintaining an Effective Human Resources Department

Question 1

Department managers needing assistance should wait for HR to offer help.

Answer 1

False

Question 2

HR should always be involved when resolving wage complaints.

Answer 2

True

Question 3

Employees with questions concerning HR should always be referred to HR.

Answer 3

False

Question 4

Candidates should be rejected without providing specific reasons.

Question 5

Effective supervisors have HR keep job descriptions for their employees up to date.

Question 6

HR assistance in disciplinary actions is voluntary.

Question 7

Supervisors should be required to complete HR refresher training biannually.

Question 8

Informal channels are slower than most legitimate means of communication.

Question 9

Effective supervisors correct misinformation before repeating it.

Question 10

HR always welcomes complaints and complements.

Question 11

Which inaccurately describes informal channels of communication?

A) They have the potential to make employees feel threatened
B) They can make employees feel frustrated
C) They are satisfying for unions.
D) They can embarrass managers.

Question 12

Which choice should fall outside overall strategies of their organization?

A) Plans for avoiding a union
B) Plans for recruitment and retention
C) Plans for training and development
D) Plans for compensation and benefits

Question 13

What is likely to be true in the future of human resources?

A) We can expect fewer defined contribution retirement plans
B) We can expect increased attention to the importance of employee attitudes
C) We can expect no change in productivity enhancement programs
D) We can expect decreasing concern for organizational values

Question 14

Which would overtax human resources?

A) Job descriptions are prepared
B) Individual employees are interviewed
C) Employees are reviewed
D) Employees are to be fired

Question 15

Which statement is true about relating to human resources?

A) Human resources provides reasons for accepting candidates.
B) Managers should be expected to seek perfect candidates.
C) Allow human resources to do its job without being a nuisance.
D) Department managers should supply reference information.

Question 16

Identify two important attributes of compensation.

Question 17

When should position descriptions be reviewed?

Question 18

Should written warnings be removed from an employee's personnel file?

Question 19

What, if anything, should be done with documents that are removed from an employee's personnel file?

Question 20

What is a common term used to describe informal channels of communication?