Deck 1: An Overview of Human Resources

Question 1

Nurses in early hospitals tended to avoid hiring because of potential legal pitfalls.

Answer 1

False

Question 2

The first area of activity to be taken from managers by personnel workers was paying employees.

Answer 2

False

Question 3

Federal and state wage-and-hour laws had little effect on the activities of the personnel department.

Answer 3

False

Question 4

The human resources specialty of labor relations was established for the purpose of dealing with labor unions.

Question 5

Most negotiations with labor unions are accomplished by line managers.

Question 6

Before 1960 the image of the typical personnel department was that of an employment and record-keeping service.

Question 7

The sole external concern for a personnel department is the Equal Employment Opportunity.

Question 8

At one time health care organizations were seen as low-pressure environments that offered escape from high-stress business environments.

Question 9

Personnel departments image problems often suffered due to personnel practitioners who were not fully prepared.

Question 10

Personnel's image problems were solved by changing the name of personnel to human resources.

Question 11

Why did the "employment office" gradually evolve into "human resources"?

A) Elements of work related to employment and employees grew in number and complexity over the years.
B) A professional human resources department became required by regulation.
C) Work organizations grew larger.
D) Line management wished to be rid of tasks not related to delivering care.

Question 12

What was the primary benefit of establishing an employment office?

A) It reduced the amount of work that line managers had to do.
B) It freed managers from the necessity of personally having to find workers.
C) To established a distinctly separate department.
D) To keep the organization out of legal trouble.

Question 13

To what does outsourcing of payroll refer?

A) Shifting the responsibility for payroll from personnel to accounting
B) Making time reporting the responsibility of line managers
C) Having payroll services provided by an outside vendor
D) Establishing a subsidiary unit to handle payroll exclusively

Question 14

What are statutory benefits?

A) Optional benefits available to employees
B) The organization's basic benefits package
C) Benefits provided under contract by external suppliers
D) Benefits required by state and federal law

Question 15

What did the National Labor Relations Act (the Wagner Act) do?

A) Provided legal penalties for formation of labor unions in critical industries
B) Mandated creation of human resource departments
C) Set forth rules for the conduct of organizing campaigns.
D) Ban unions if wages met a minimum level

Question 16

In growing organizations, why did it become advantageous for managers to have help from an emplyment office?

Question 17

What were the two initial, significant activities pertaining to employees and their needs?

Question 18

Following employment and payroll, what were the next activities to be identified as functions of the personnel department?

Question 19

What was the most significant addition to so-called "fringe benefits" after World War II?